Allscripts Professional EHR vs Kareo Practice Management

• Organized documentation templates specifically for new and established patient visits.
• Amazing customer service with real-time solutions and impressive follow-up time intervals along with friendly and knowledgeable support technicians.
• Exceptional billing module with exceeds the current industry standard.

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• Customer Service! They have always had an answer to any of my questions before exiting a phone call.
• Clearing house reports are very detailed. They give me the answers to denied claims without having to make a phone call.
• Reports are easy to read and maneuver through. Everything is easily accessible.

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• Documenting lab or imaging results are clunky. Without an interface, we scan in labs and imaging. There is a small, unobvious place to make a note in response to the results but then another patient message needs to be sent to the nursing staff explaining these results again with instructions on what to tell the patient.
• You cannot build a chart the day before or print out any paperwork (i.e. consents for procedures) until the day of the appointment or it gets dated for the date you opened the chart, not the actual date of encounter
• While there are so many things you can customize, it gets burdensome at times. You really need to have a superuser on staff to remember how everything gets customized. The customization is not intuitive.

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• We have had times where claims have been rejected or simply never made it to clearing house when there is a "glitch". (Hasn't happened recently)
• Could not use Kareo temporarily (12+ hrs), had to uninstall and reinstall program in order to fix issue.
• I am not familiar with any other EHR software, cannot compare Kareo to other reports.

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• We were able to eliminate our medical records person once most of the scanning was completed. Now when a patient asks for their medical records, it's easy for anyone to print it out right away. Our transcriptionist position was eliminated too.
• Our documentation of medication refills is much more streamlined. Our clinical department no longer has one person assigned to address refills all day. We all just address them between patients. The check in process changed quite a bit for the medical assistant. Whereas before, the medical assistant would take the vitals, review the med list, then leave the rest of the documentation to the provider (and the transcriptionist would do the rest); the medical assistant now builds the chart before the provider goes in to see the patient (i.e. vitals, reason for visit, history, updating medication list)
• With the elimination of medical records and transcription, we absorbed them on the front line. In order to see the same amount of patients and complete the documentation at the time of visit, it has required more manpower at the time of service. We have the same amount of employees as we did with our paper charting.

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• Kareo pays for itself. Price is worth every penny
• Statements produce quick payments
• TIme management has increased

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