13 Ratings
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Score 7.1 out of 101
7 Ratings
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Score 7.5 out of 101

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Likelihood to Recommend

Allscripts Professional EHR

Allscripts' multitude of choices cover a vast amount of options in order to customize to a general family practice or even a specialty practice. However, there are some specialties, such as opthamology, for which Allscripts has not created templates.
Debbie Haro profile photo

Kareo Practice Management

I can't imagine who it is appropriate for- unless you could care less if you get prescription refill requests from pharmacies, send portal messages to patients but they have no clue they have a new message to read. It's not ideal for large or small practices. Allow them to overbook your schedule with "new patients" that are on insurance plans you don't even accept for a 15 minute time interval...So if this the flow of your practice- this is the EHR for you. Otherwise, steer clear.
Ashley Toutounchi, MD profile photo

Feature Rating Comparison

Billing and Claims Management

Allscripts Professional EHR
5.8
Kareo Practice Management
Real-time eligibility verification
Allscripts Professional EHR
4.0
Kareo Practice Management
Claims management
Allscripts Professional EHR
8.0
Kareo Practice Management
Coding
Allscripts Professional EHR
7.2
Kareo Practice Management
Patient billing
Allscripts Professional EHR
5.0
Kareo Practice Management
Financial Reporting
Allscripts Professional EHR
5.0
Kareo Practice Management

Patient Scheduling

Allscripts Professional EHR
7.4
Kareo Practice Management
Rule-based scheduling
Allscripts Professional EHR
7.0
Kareo Practice Management
Automated appointment reminders
Allscripts Professional EHR
8.0
Kareo Practice Management
Automated patient check-in
Allscripts Professional EHR
8.0
Kareo Practice Management
Multi-location support
Allscripts Professional EHR
8.1
Kareo Practice Management
Calendar interface
Allscripts Professional EHR
6.0
Kareo Practice Management

Electronic Medical Records

Allscripts Professional EHR
7.5
Kareo Practice Management
Charting / document management
Allscripts Professional EHR
7.9
Kareo Practice Management
Templates
Allscripts Professional EHR
7.8
Kareo Practice Management
Patient portal
Allscripts Professional EHR
5.8
Kareo Practice Management
Mobile/tablet support
Allscripts Professional EHR
7.1
Kareo Practice Management
Fax integration
Allscripts Professional EHR
7.7
Kareo Practice Management
Integration with other EMR and PM systems
Allscripts Professional EHR
8.0
Kareo Practice Management
Workflow automation
Allscripts Professional EHR
7.8
Kareo Practice Management
Speech recognition
Allscripts Professional EHR
7.0
Kareo Practice Management
Customization
Allscripts Professional EHR
7.2
Kareo Practice Management
E-prescribing
Allscripts Professional EHR
8.8
Kareo Practice Management

Medical Security and Privacy

Allscripts Professional EHR
8.9
Kareo Practice Management
HIPPA compliance
Allscripts Professional EHR
9.4
Kareo Practice Management
Role-based permission levels
Allscripts Professional EHR
9.6
Kareo Practice Management
Data backups and redundancy
Allscripts Professional EHR
8.2
Kareo Practice Management
Local mode / networking failsafe
Allscripts Professional EHR
8.3
Kareo Practice Management

Workflow and Scale

Allscripts Professional EHR
8.6
Kareo Practice Management
Task tracking
Allscripts Professional EHR
7.4
Kareo Practice Management
Specialty-specific workflows
Allscripts Professional EHR
9.0
Kareo Practice Management
Multi-office / multi-physician capabilities
Allscripts Professional EHR
9.4
Kareo Practice Management

Pros

  • Intuitive with documenting office visits
  • Easy to navigate around the screens when researching patient information
  • Able to customize lots of things throughout the program to work with requested workflows
Debbie Haro profile photo
  • Electronic eligibility checks makes checking coverage a snap.
  • Kareo is easy to configure and navigate. The ability to open multiple windows is great, and allows billers to move around to different areas of the software with minimal clicking.
  • Kareo has powerful reporting. The ability to run a variety of reports on demand is great. There are a number of predefined reports that can be further configured by the user, and Kareo makes available an Excel plugin that can produce additional types of reports if needed.
Kevin McBride, PTA, CHMSP profile photo

Cons

  • Documenting lab or imaging results are clunky. Without an interface, we scan in labs and imaging. There is a small, unobvious place to make a note in response to the results but then another patient message needs to be sent to the nursing staff explaining these results again with instructions on what to tell the patient.
  • You cannot build a chart the day before or print out any paperwork (i.e. consents for procedures) until the day of the appointment or it gets dated for the date you opened the chart, not the actual date of encounter
  • While there are so many things you can customize, it gets burdensome at times. You really need to have a superuser on staff to remember how everything gets customized. The customization is not intuitive.
Debbie Haro profile photo
  • Where to start...for one, during my start-up with a "success coach" and trust me, I use that term broadly, I had to f/u on every single issue that came up. I was told she was taking care of my electronic lab enrollment, after waiting 3 months and reaching out to my success coach, Kayli, countless times, I only was told when contacted by management that my Quest lab access had been denied after 2 weeks because I was never told to independently create my own account with Kareo- after asking/emailing/calling multiple times trying to figure out the process. So needless to say, I have NO electronic lab access 4 months after signing with Kareo and they are now just starting the process.
  • Prescriptions- I had reached out to Kareo, no exaggeration, over 10 times to figure out why I wasn't receiving prescription refills. Spent countless hours on the phone with "support line" that could never give me an answer- to any question. And never f/u either until I directly insisted to my salesperson to have management contact me directly. I had a patient go to the hospital due to not having their medications because apparently their pharmacy had sent refill prescriptions over 3 times which I never received. Only after talking to management, did they look into further and then inform me that I had 3 locations in the system (?? I have ONE location). They were all prior addresses of offices, one from over 4 years ago. To date, again, 4 months after paying a year up front, I can't receive refill requests. And the solution proposed to me by management was to call my prior EHR and request they delete my prior addresses. And I cannot contact my prior EHR because I was in a large group that restricted the account to only 2 individuals in a group of 18 doctors to even have access to talk to them. So I can't resolve the issue, Kareo after 4 months instructs me to call them myself, and the prior EHR doesn't even recognize I had an account with them because it was under a group practice name.
  • Online booking- I thought this would be an amazingly efficient add-on. What they don't tell you is you can only designate "increments" of appointment times. Kareo will tell you it syncs with your existing schedule so that online bookings are only in vacant time slots. I had new patients selecting a time increment of 15 minutes, existing patients selecting 45 minutes (with a deductible) and any increment over 15 minutes (which the patient can select at their own will, being if you choose 15 min increments, it will offer appointment length for 15 min, 30 min, 45 min, 60 min etc with no outline of the appropriate time length) will over-book your schedule. So if you have a 10-10:15 slot, the patient can select a 45 minute appointment that starts at 10 (Because that 15 minute slot is open). But then will overbook the patients at 10:15 and 10:30.
  • It created utter chaos in my practice. My office manager spent more time calling patients to inform them they had booked an inappropriate time increment, they can't book a new appointment for 15 minutes, we don't accept their insurance...the list goes on.
  • There is no way to restrict the increments or who can book an appointment.
  • Messaging- I can't view what incoming messages from patients are sent to whom. And neither can my office manager. And the patient gets to select who to sent the message to, either the "provider" or "location." And 9 times out of 10 they send to the "provider." So as a physician, I am inundated with patient messages simply wanting to book a new appointment or reschedule. As a physician, obviously prioritizing my time is important and my office manager can't view these messages.
  • The list goes on, unfortunately. "A/R" reports only allow them to calculate a theoretical A/R based on your self-pay rates to patients, not individual contracted rates with insurances. So my A/R has an inflated number, which I can't even quantify by how much, because the A/R is based as if every insurance patient paid as a self-pay patient. Seriously, no one thought this through?
  • Can't send multiple controlled scripts at once electronically. Have to enter, go to separate site, enter code, be redirected back to KAreo then re-enter another med, be redirected to separate site, enter code, be redirected...Any other EHR I've ever used (and I've used around 6 between residency and private practice) you could enter multiple Rx, but then check the meds you wanted to send and then enter ONE code for, say, 2 controlled scripts. Kareo, you must enter separate codes one by one.
  • I could go on but will choose to hope for all reading, you get the general point...
Ashley Toutounchi, MD profile photo

Alternatives Considered

We selected Allscripts primarily for its exceptional reviews and affordability in the EHR marketplace. While Allscripts may not be the best EHR overall, it definitely meets the demands of the seting I practice in. Allscripts is an innovative software and we are pleased to have chosen this EHR for our group
Zubair Ahmed profile photo
Lackluster...at best? I have no words, honestly other than I was charged 5K up front for a one year subscription and I still can't receive refill requests or send labs directly. It's been a nightmare, from beginning to current. Currently attempting to just get out of my contract altogether-
Ashley Toutounchi, MD profile photo

Screenshots

Kareo Practice Management

Pricing Details

Allscripts Professional EHR

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Allscripts Professional EHR Editions & Modules
Allscripts Professional EHR
Additional Pricing Details

Kareo Practice Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Kareo Practice Management Editions & Modules
Kareo Practice Management
Edition
Physician Provider
$2991
Low-Volume Provider
$1491
Non-Physician Provider (Low-Volume)
$74.501
1. per provider
Additional Pricing Details