What users are saying about
5 Ratings

Fuze

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90 Ratings
5 Ratings
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Score 4.1 out of 101

Fuze

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90 Ratings
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Score 7.1 out of 101

Add comparison

Likelihood to Recommend

Alma Suite

My business is HR consulting. Best benefits: organize freelance consultants by projects and tasks.
No photo available

Fuze

Well-suited: Large sales teams that have both international and remote teams. This will allow sales leaders to track its reps activity and document their progress. Also, for remote employees who travel or work in the field, Fuze's mobile app allows the person to access its account and not worry about accruing charges that they would have spent time otherwise expensing. In addition, on the international side, Fuze allows most countries to have its own local number.
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Feature Rating Comparison

Project Management

Alma Suite
6.7
Fuze
Task Management
Alma Suite
8.2
Fuze
Mobile Access
Alma Suite
6.4
Fuze
Search
Alma Suite
5.5
Fuze

Communication

Alma Suite
7.0
Fuze
Chat
Alma Suite
5.5
Fuze
Notifications
Alma Suite
8.2
Fuze
Discussions
Alma Suite
7.3
Fuze
Internal knowledgebase
Alma Suite
7.3
Fuze

Cloud PBX

Alma Suite
Fuze
6.8
Hosted PBX
Alma Suite
Fuze
7.5
Multi-level Interactive Voice Response (IVR)
Alma Suite
Fuze
7.3
User templates
Alma Suite
Fuze
6.2
Call reports
Alma Suite
Fuze
6.4
Directory of employee names
Alma Suite
Fuze
6.7

Call Management

Alma Suite
Fuze
7.3
Answering rules
Alma Suite
Fuze
7.2
Call recording
Alma Suite
Fuze
7.4
Call park
Alma Suite
Fuze
7.5
Message alerts
Alma Suite
Fuze
7.0

VoIP system collaboration

Alma Suite
Fuze
7.8
Video conferencing
Alma Suite
Fuze
7.5
Audio conferencing
Alma Suite
Fuze
8.2

Mobile apps

Alma Suite
Fuze
7.7
Mobile app for iOS
Alma Suite
Fuze
7.6
Mobile app for Android
Alma Suite
Fuze
7.7

Pros

  • Great for task administration.
  • Customer service is friendly, pragmatic and always available.
  • Organize freelance consultants by projects and tasks.
No photo available
  • Saved call recordings allows you to fine-tune your craft or review things you might have missed
  • Integrations allow you to click on any number and call someone, no matter the website or interface
  • Drop down call result features allow you to document how a specific call went so you can properly track
No photo available

Cons

  • Need to improve in the way it shows project development in time: Gantt chart, schedules, etc.
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  • Fuze does not let you mark mass calls as complete. So every time I open the app I usually get a bunch of notifications of missed calls or voicemails and I have to click on each one in order for them to go away. It would be nice if I could mass select all the ones
  • From a functionality standpoint sometimes the call quality has been poor. I have heard only multiple occasions from prospects that the connection sounds statically or there is significant amount of feedback occurring. This is usually resolved after hanging up and calling back but that is not the best experience for both parties involved.
No photo available

Likelihood to Renew

No score
No answers yet
No answers on this topic
Fuze7.2
Based on 9 answers
We have had some challenges with support from Fuze for some of the call center monitoring technologies. Improvements are being made, however there is a degree of disappointment.
Jeffrey White profile photo

Usability

No score
No answers yet
No answers on this topic
Fuze6.6
Based on 4 answers
Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
D. SKye Hodges profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Because the people who designed Fuze were Data-center people, they thought of availability first, there really isn't any excuse for telephony downtime, and they certainly do well with this. There has never been a total outage, just a few features sometimes have been offline while Fuze moves the service to other servers, NEVER calling, sometimes chat or physical phones (which can be fixed by rebooting them). The uptime on the Fuze systems is basically: Always up, always available.
D. SKye Hodges profile photo

Performance

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges profile photo

Support

No score
No answers yet
No answers on this topic
Fuze6.3
Based on 47 answers
Support is lacking the ability in an emergency to directly get in touch with a technician to work on critical issues. Most cases take at least 1-2 hours before any work is done to look at the issue.
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges profile photo

Online Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges profile photo

Implementation

No score
No answers yet
No answers on this topic
Fuze7.8
Based on 46 answers
The project team and the implementation process is an easy process that has gone smoothly with little issues.
No photo available

Alternatives Considered

Better features for project development follow up than Asana and Wrike (previous choices)
No photo available
I wasn't apart of the vetting process. I don't have an opinion here.
No photo available

Scalability

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges profile photo

Return on Investment

  • Positive: Internal Communication and Collaboration
No photo available
  • We are only using the free version so far so the return on investment has been exponential!
  • The morale and rapport of our team is a lot tighter due to frequently seeing each others' faces and expressions, rather than just listening in on a conference call.
  • We are able to see that the employees are all on task during the meetings, and we don't have anyone logged in but away from their phone.
Brooke Schell profile photo

Pricing Details

Alma Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$100*
1.  users
Alma Suite Editions & Modules
Alma Suite
Edition
Alma Suite Enterprise
$51
Alma SuiteEnterprise
$51
Alma Suite Unlimited
Quote1
1. users
Additional Pricing Details
70% Discount for NGOs 50% for Benefit corporations, Educational Institutions & Health Care. 30% for Companies already working with a Consultant on Cultural Development or related issues.

Alma Suite More Information

Fuze

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Fuze Editions & Modules
Fuze
Additional Pricing Details

Fuze More Information