What users are saying about
5 Ratings
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108 Ratings
5 Ratings
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Score 2.8 out of 101

Fuze

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108 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.5 out of 101

Likelihood to Recommend

Alma Suite

My business is HR consulting. Best benefits: organize freelance consultants by projects and tasks.
No photo available

Fuze

Fuze has allowed our local and remote workers to keep in touch using chat, calls, video conferencing, and call queues. Having a single solution that has our needed functionality has allowed for improved support and training throughout the organization. The offering is very dependent on network capabilities (LTE/WiFi) so taking calls from mobile devices can be difficult.
No photo available

Feature Rating Comparison

Project Management

Alma Suite
6.7
Fuze
Task Management
Alma Suite
8.2
Fuze
Mobile Access
Alma Suite
6.4
Fuze
Search
Alma Suite
5.5
Fuze

Communication

Alma Suite
7.0
Fuze
Chat
Alma Suite
5.5
Fuze
Notifications
Alma Suite
8.2
Fuze
Discussions
Alma Suite
7.3
Fuze
Internal knowledgebase
Alma Suite
7.3
Fuze

Cloud PBX

Alma Suite
Fuze
6.9
Hosted PBX
Alma Suite
Fuze
7.6
Multi-level Interactive Voice Response (IVR)
Alma Suite
Fuze
6.8
User templates
Alma Suite
Fuze
6.2
Call reports
Alma Suite
Fuze
6.9
Directory of employee names
Alma Suite
Fuze
7.1

Call Management

Alma Suite
Fuze
7.3
Answering rules
Alma Suite
Fuze
7.5
Call recording
Alma Suite
Fuze
7.3
Call park
Alma Suite
Fuze
7.2
Message alerts
Alma Suite
Fuze
7.4

VoIP system collaboration

Alma Suite
Fuze
7.5
Video conferencing
Alma Suite
Fuze
7.1
Audio conferencing
Alma Suite
Fuze
7.8

Mobile apps

Alma Suite
Fuze
7.6
Mobile app for iOS
Alma Suite
Fuze
7.6
Mobile app for Android
Alma Suite
Fuze
7.6

Pros

Alma Suite

  • Great for task administration.
  • Customer service is friendly, pragmatic and always available.
  • Organize freelance consultants by projects and tasks.
No photo available

Fuze

  • Microsoft Integration
  • Video Bridges
  • Continual updates that resolves or expands capabilities
No photo available

Cons

Alma Suite

  • Need to improve in the way it shows project development in time: Gantt chart, schedules, etc.
No photo available

Fuze

  • Their client software can face a few bugs here and then and it may take awhile for them to be fixed. One such example is the audio settings, it does not save the proper audio setup all the time when I'm docking and undocking my laptop.
  • Fuze technical support is not very good. They take a very long time to get back to you. When filing an urgent case that needs to be resolved quickly, I am not able to rely on them to give me the punctual and effective support that I need.
  • Registering conference phones can be a pain, as I have to follow a fairly long set of instructions to register them to Fuze.
Kainer Yu profile photo

Likelihood to Renew

Alma Suite

No score
No answers yet
No answers on this topic

Fuze

Fuze 7.4
Based on 14 answers
1,000% will renew. For the price, for the features, for the support, for the implementation, for the ability to deploy to a new site, or a new company acquisitioned that has an older PBX, we can get them to Fuze with so little effort, dump the phones on their desk, and give them all the features and "WOW" that they would expect from a modern enterprise.
D. SKye Hodges profile photo

Usability

Alma Suite

No score
No answers yet
No answers on this topic

Fuze

Fuze 7.6
Based on 7 answers
Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
D. SKye Hodges profile photo

Reliability and Availability

Alma Suite

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
Because the people who designed Fuze were Data-center people, they thought of availability first, there really isn't any excuse for telephony downtime, and they certainly do well with this. There has never been a total outage, just a few features sometimes have been offline while Fuze moves the service to other servers, NEVER calling, sometimes chat or physical phones (which can be fixed by rebooting them). The uptime on the Fuze systems is basically: Always up, always available.
D. SKye Hodges profile photo

Performance

Alma Suite

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges profile photo

Support

Alma Suite

No score
No answers yet
No answers on this topic

Fuze

Fuze 6.5
Based on 60 answers
I have used both online and telephone support and have been completely satisfied. The overwhelming majority of our support requests have been user provisioning and de-provisioning, and with the introduction of the Fuze Hub recently I'm in a self-service mode. The only real tech support was right after go-live getting our firewall rules perfect. We have had no support calls for dropped calls or poor quality in two years. Support has been great, just haven't needed much of it.
Michael Bartlett profile photo

In-Person Training

Alma Suite

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges profile photo

Online Training

Alma Suite

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges profile photo

Implementation

Alma Suite

No score
No answers yet
No answers on this topic

Fuze

Fuze 7.5
Based on 59 answers
Implementation was very smoothly. Our project manager was very organized and helpful to understand our success criteria and setting us up for a seamless rollout. At the time, we didn't have a way to manage calls or sift through past recordings. We also had a growing remote workforce. Our project manager understood these pains and we were able to get up and running within 3 days.
No photo available

Alternatives Considered

Alma Suite

Better features for project development follow up than Asana and Wrike (previous choices)
No photo available

Fuze

Overall, Fuze is better organized, easier to navigate and faster to get up and running that GoToMeeting was. I strongly prefer Fuze from both an end user and also administrators perspective
No photo available

Scalability

Alma Suite

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges profile photo

Return on Investment

Alma Suite

  • Positive: Internal Communication and Collaboration
No photo available

Fuze

  • Positive- better communication from our mobile users
  • Positive- no problems
  • Positive- stable, quality UC
Michael Bartlett profile photo

Pricing Details

Alma Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$100*
1.  users

Alma Suite Editions & Modules

Alma Suite
Edition
Alma Suite Enterprise
$51
Alma SuiteEnterprise
$51
Alma Suite Unlimited
Quote1
1. users
Additional Pricing Details
70% Discount for NGOs 50% for Benefit corporations, Educational Institutions & Health Care. 30% for Companies already working with a Consultant on Cultural Development or related issues.

Fuze

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Fuze Editions & Modules

Fuze
Additional Pricing Details

Add comparison