What users are saying about

Alma Suite

5 Ratings

Fuze<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

88 Ratings

Alma Suite

5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 4.7 out of 101

Fuze<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

88 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.2 out of 101

Add comparison

Likelihood to Recommend

Alma Suite

My business is HR consulting. Best benefits: organize freelance consultants by projects and tasks.
No photo available

Fuze

Fuze is well-suited for environments looking to move away from a traditional phone system. That means being able to have a cleaner network infrastructure, as Fuze is cloud based. It allows employees to also save themselves desk space, since they wouldn't have a traditional phone and they can use their phone number that they're assigned on the go, as opposed to being stuck to a desk. If you're looking for decent technical support, then I strongly advise not going with Fuze, as there have been a lot of instances that I've had to solve the issues myself
Kainer Yu profile photo

Feature Rating Comparison

Project Management

Alma Suite
6.7
Fuze
Task Management
Alma Suite
8.2
Fuze
Mobile Access
Alma Suite
6.4
Fuze
Search
Alma Suite
5.5
Fuze

Communication

Alma Suite
7.0
Fuze
Chat
Alma Suite
5.5
Fuze
Notifications
Alma Suite
8.2
Fuze
Discussions
Alma Suite
7.3
Fuze
Internal knowledgebase
Alma Suite
7.3
Fuze

Cloud PBX

Alma Suite
Fuze
6.9
Hosted PBX
Alma Suite
Fuze
7.4
Multi-level Interactive Voice Response (IVR)
Alma Suite
Fuze
7.5
User templates
Alma Suite
Fuze
6.2
Call reports
Alma Suite
Fuze
6.6
Directory of employee names
Alma Suite
Fuze
7.0

Call Management

Alma Suite
Fuze
7.4
Answering rules
Alma Suite
Fuze
7.2
Call recording
Alma Suite
Fuze
7.8
Call park
Alma Suite
Fuze
7.6
Message alerts
Alma Suite
Fuze
6.9

VoIP system collaboration

Alma Suite
Fuze
8.2
Video conferencing
Alma Suite
Fuze
8.1
Audio conferencing
Alma Suite
Fuze
8.3

Mobile apps

Alma Suite
Fuze
7.5
Mobile app for iOS
Alma Suite
Fuze
7.5
Mobile app for Android
Alma Suite
Fuze
7.6

Pros

  • Great for task administration.
  • Customer service is friendly, pragmatic and always available.
  • Organize freelance consultants by projects and tasks.
No photo available
  • Unified platform - desk phone, soft phone (computer) and mobile are all connected as one account for the user, providing a seamless and simplistic experience
  • Business continuity - automatic failover to other circuits in your organization in the event the primary goes down. The mobile client acts as a 3rd layer backup, utilizing cell towers for service. Their investment on ensuring uptime has been a great benefit to Caplugs.
  • Reporting - their assortment of canned reports are useful and highly visual, but the real power lies in their Fuze Data platform, providing companies detailed call data to report on as they wish.
Anthony Darden profile photo

Cons

  • Need to improve in the way it shows project development in time: Gantt chart, schedules, etc.
No photo available
  • We tried to implement the Fuze Meeting portion of the service in 2017, at that time the service was not easy to use. It was difficult to train my meeting hosts and we had screen sharing reliability issues.
  • We would like to have the option to clear missed calls on the desktop app.
  • We would like to have the option to clear missed calls on the mobile app.
David Raucher profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Fuze7.1
Based on 9 answers
We have had some challenges with support from Fuze for some of the call center monitoring technologies. Improvements are being made, however there is a degree of disappointment.
Jeffrey White profile photo

Usability

No score
No answers yet
No answers on this topic
Fuze6.5
Based on 4 answers
If were just talking about using the system (Deskphone, app, desktop app) the system is fairly easy to use. As an administrator it can be much more difficult
Mikey Romero profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Because the people who designed Fuze were Data-center people, they thought of availability first, there really isn't any excuse for telephony downtime, and they certainly do well with this. There has never been a total outage, just a few features sometimes have been offline while Fuze moves the service to other servers, NEVER calling, sometimes chat or physical phones (which can be fixed by rebooting them). The uptime on the Fuze systems is basically: Always up, always available.
D. SKye Hodges profile photo

Performance

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges profile photo

Support

No score
No answers yet
No answers on this topic
Fuze6.5
Based on 46 answers
Fuze support is solid, outages are treated seriously and we get good responses. Less critical tickets are sometimes too slow to get a response
David Raucher profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges profile photo

Online Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges profile photo

Implementation

No score
No answers yet
No answers on this topic
Fuze7.7
Based on 45 answers
Follow up, confirm, re-confirm, then re-confirm again on every detail. Make sure every piece of documentation required is understood by relevant parties.
James Leibforth profile photo

Alternatives Considered

Better features for project development follow up than Asana and Wrike (previous choices)
No photo available
Similar capabilities, somewhat lower cost
Jeffrey White profile photo

Scalability

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges profile photo

Return on Investment

  • Positive: Internal Communication and Collaboration
No photo available
  • The ROI is positive with the lowering of phone line costs in Retail stores a great deal.
  • Totally hosted solution not requiring an IT resources on site to manage a local PBX
No photo available

Pricing Details

Alma Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$100*
1.  users
Alma Suite Editions & Modules
Alma Suite
Edition
Alma Suite Enterprise
$51
Alma SuiteEnterprise
$51
Alma Suite Unlimited
Quote1
1. users
Additional Pricing Details
70% Discount for NGOs 50% for Benefit corporations, Educational Institutions & Health Care. 30% for Companies already working with a Consultant on Cultural Development or related issues.

Alma Suite More Information

Fuze

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Fuze Editions & Modules
Fuze
Additional Pricing Details

Fuze More Information