Alma Suite vs Fuze

Alma Suite

My business is HR consulting. Best benefits: organize freelance consultants by projects and tasks.

Verified User

Director in Corporate

Human Resources Company, 11-50 employees

Fuze

Fuze is well-suited for environments looking to move away from a traditional phone system. That means being able to have a cleaner network infrastructure, as Fuze is cloud based. It allows employees to also save themselves desk space, since they wouldn't have a traditional phone and they can use their phone number that they're assigned on the go, as opposed to being stuck to a desk. If you're looking for decent technical support, then I strongly advise not going with Fuze, as there have been a lot of instances that I've had to solve the issues myself

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Kainer Yu

IT Helpdesk Analyst

Absolute SoftwareComputer & Network Security, 201-500 employees

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Feature Rating Comparison

Alma Suite

6.7

Fuze

—

Task Management

8.2

—

Mobile Access

6.4

—

Search

5.5

—

Alma Suite

7.0

Fuze

—

Chat

5.5

—

Notifications

8.2

—

Discussions

7.3

—

Internal knowledgebase

7.3

—

Alma Suite

—

Fuze

6.9

Hosted PBX

—

7.4

Multi-level Interactive Voice Response (IVR)

—

7.5

User templates

—

6.2

Call reports

—

6.6

Directory of employee names

—

7.0

Alma Suite

—

Fuze

7.4

Answering rules

—

7.2

Call recording

—

7.8

Call park

—

7.6

Message alerts

—

6.9

Alma Suite

—

Fuze

8.2

Video conferencing

—

8.1

Audio conferencing

—

8.3

Alma Suite

—

Fuze

7.5

Mobile app for iOS

—

7.5

Mobile app for Android

—

7.6

Pros

Great for task administration.
Customer service is friendly, pragmatic and always available.
Organize freelance consultants by projects and tasks.

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Verified User

Director in Corporate

Human Resources Company, 11-50 employees

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Unified platform - desk phone, soft phone (computer) and mobile are all connected as one account for the user, providing a seamless and simplistic experience
Business continuity - automatic failover to other circuits in your organization in the event the primary goes down. The mobile client acts as a 3rd layer backup, utilizing cell towers for service. Their investment on ensuring uptime has been a great benefit to Caplugs.
Reporting - their assortment of canned reports are useful and highly visual, but the real power lies in their Fuze Data platform, providing companies detailed call data to report on as they wish.

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Anthony Darden

Director of IT

CaplugsPlastics, 501-1000 employees

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Cons

Need to improve in the way it shows project development in time: Gantt chart, schedules, etc.

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Verified User

Director in Corporate

Human Resources Company, 11-50 employees

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We tried to implement the Fuze Meeting portion of the service in 2017, at that time the service was not easy to use. It was difficult to train my meeting hosts and we had screen sharing reliability issues.
We would like to have the option to clear missed calls on the desktop app.
We would like to have the option to clear missed calls on the mobile app.

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David Raucher

Director of IT and Managed Services

CHR SolutionsTelecommunications, 201-500 employees

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Likelihood to Renew

No score

No answers yet

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Fuze7.1

Based on 9 answers

We have had some challenges with support from Fuze for some of the call center monitoring technologies. Improvements are being made, however there is a degree of disappointment.

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Jeffrey White

Technology Architect & Project Manager

HealthTech AdvisorsHospital & Health Care, 501-1000 employees

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Usability

No score

No answers yet

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Fuze6.5

Based on 4 answers

If were just talking about using the system (Deskphone, app, desktop app) the system is fairly easy to use. As an administrator it can be much more difficult

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Mikey Romero

Helpdesk Manager

Mesilla Valley TransportationTransportation/Trucking/Railroad, 1001-5000 employees

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Reliability and Availability

No score

No answers yet

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Fuze9.1

Based on 1 answer

Because the people who designed Fuze were Data-center people, they thought of availability first, there really isn't any excuse for telephony downtime, and they certainly do well with this. There has never been a total outage, just a few features sometimes have been offline while Fuze moves the service to other servers, NEVER calling, sometimes chat or physical phones (which can be fixed by rebooting them). The uptime on the Fuze systems is basically: Always up, always available.

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D. SKye Hodges

IT Technician

Micro FocusComputer Software, 5001-10,000 employees

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Performance

No score

No answers yet

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Fuze9.1

Based on 1 answer

Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.

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D. SKye Hodges

IT Technician

Micro FocusComputer Software, 5001-10,000 employees

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Support

No score

No answers yet

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Fuze6.5

Based on 46 answers

Fuze support is solid, outages are treated seriously and we get good responses. Less critical tickets are sometimes too slow to get a response

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David Raucher

Director of IT and Managed Services

CHR SolutionsTelecommunications, 201-500 employees

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In-Person Training

No score

No answers yet

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Fuze9.1

Based on 1 answer

At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.

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D. SKye Hodges

IT Technician

Micro FocusComputer Software, 5001-10,000 employees

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Online Training

No score

No answers yet

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Fuze9.1

Based on 1 answer

Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.

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D. SKye Hodges

IT Technician

Micro FocusComputer Software, 5001-10,000 employees

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Implementation

No score

No answers yet

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Fuze7.7

Based on 45 answers

Follow up, confirm, re-confirm, then re-confirm again on every detail. Make sure every piece of documentation required is understood by relevant parties.

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James Leibforth

End User Support Technician

Jockey International, Inc.Retail, 501-1000 employees

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Alternatives Considered

Better features for project development follow up than Asana and Wrike (previous choices)

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Verified User

Director in Corporate

Human Resources Company, 11-50 employees

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Similar capabilities, somewhat lower cost

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Jeffrey White

Technology Architect & Project Manager

HealthTech AdvisorsHospital & Health Care, 501-1000 employees

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Scalability

No score

No answers yet

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Fuze9.1

Based on 1 answer

Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.

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D. SKye Hodges

IT Technician

Micro FocusComputer Software, 5001-10,000 employees

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Return on Investment

Positive: Internal Communication and Collaboration

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Verified User

Director in Corporate

Human Resources Company, 11-50 employees

View all 1 answers on this topic

The ROI is positive with the lowering of phone line costs in Retail stores a great deal.
Totally hosted solution not requiring an IT resources on site to manage a local PBX

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Verified User

Director in Information Technology

Apparel & Fashion Company, 501-1000 employees

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Pricing Details

Alma Suite

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$100*

1. users

Alma Suite Editions & Modules

Alma Suite

Edition

Alma Suite Enterprise

$51

Alma SuiteEnterprise

$51

Alma Suite Unlimited

Quote1

1. users

Additional Pricing Details

70% Discount for NGOs 50% for Benefit corporations, Educational Institutions & Health Care. 30% for Companies already working with a Consultant on Cultural Development or related issues.

Fuze<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Fuze<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Add comparison

Likelihood to Recommend

Alma Suite

Fuze

Feature Rating Comparison

Task Management

Mobile Access

Search

Chat

Notifications

Discussions

Internal knowledgebase

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Answering rules

Call recording

Call park

Message alerts

Video conferencing

Audio conferencing

Mobile app for iOS

Mobile app for Android

Pros

Cons

Likelihood to Renew

Usability

Reliability and Availability

Performance

Support

In-Person Training

Online Training

Implementation

Alternatives Considered

Scalability

Return on Investment

Screenshots

Pricing Details

Alma Suite

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Alma Suite Editions & Modules

Edition

Additional Pricing Details

More Information

Alma Suite More Information

Fuze

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Fuze Editions & Modules

Additional Pricing Details

More Information

Fuze More Information

Rating Summary