Almyta Control System vs. DEAR Systems, by Cin7

If you are looking for a one-stop solution, or you can easily migrate to one system, then I'd recommend Almyta. I would say and have heard it is much more beneficial when you just go all in. If you have a lot of organizing to do, it's a very useful one-stop tool for inventory solutions, purchasing, etc...

Incentivized

The production module systems that is offered by DEAR Systems is very good but a criticism is that it is tailored to non-variable production e.g., assembling a bike. If the output is variable e.g., dehydrating then the system is a bit challenging to use and can lead to inaccurate stock levels.

Incentivized

• Good customization.
• Intuitive to use.

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• Xero Online Accounting Integration - 100% reliable
• Drop Shipment combined with Own Warehouse Shipment Processing is a dream
• Support - Really efficient dealing with technical issues and more generic issues equally well
• Financial control of delivery notes and purchase invoices provides excellent data integrity
• Easily add new cost variables such as shipping costs, managed easily

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• Sometimes troubleshooting is cumbersome.
• Forecasting seems to have a few bugs.

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• Support
• Bugs
• Website Functionality
• Down-time
• Glitchiness

It does what it says on the tin.

Incentivized

Their customer support people are very detail-oriented and helpful. I talk to them more than I would like, but they do a great job. Sometimes with software, the customer support can be very stuffy, but these guys are pretty committed to customer service and I appreciate that. They typically can solve an issue within 15-30 minutes.

Incentivized

Terrible support, absolutely useless for anything more major than a simple navigational problem. They always provide meaningless responses that don't really address the issue such as, "our engineering department is working on the issue" or "we're working on some optimisation". These responses would be fine if anything actually resulted from them, but the same errors and problems have existed for 4 years so I don't believe they really amount to anything. In addition, they're quite pushy for me to "close your ticket" so it can be marked as resolved, but my issue hasn't been resolved. I don't exactly want to leave my ticket open for several months, but they send me consistent reminders to close the ticket which is obnoxious especially since their resolution was "our engineering department will work on it".

IBM Order Management is a good product but is on the expensive side. Additionally, I like to use MacOS and Almyta Control Systems is a little easy to use on a Mac. Almyta also has a broader range of support products. Personally, I really prefer Almyta's customer support and find them very helpful and responsive.

Incentivized

DEAR Systems is much better software compared to Xero. The inventory tracking within Xero doesn't record batch dates and isn't really capable of production modules. Additionally, Xero doesn't have pricing tiers within invoicing, which is a very helpful feature offered by DEAR Systems. If a business has any level of complexity than DEAR Systems is a significantly more capable software.

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• Helped increase efficiency by 15% in 2019.
• Is streamlining internal communication.

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• Improved reporting for production
• Reduced invoicing admin
• Better cogs reporting

Incentivized