What users are saying about
19 Ratings
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Score 8.5 out of 101
11 Ratings
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Score 5.9 out of 101

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Likelihood to Recommend

Aloha POS

Aloha POS is well suited for any kind of full-service restaurant, from high volume establishments to low volume, intimate fine dining settings. The universality to the system makes it an asset for any operation. I don't see much need for Aloha POS when it comes to fast casual, or fast food establishments, as Aloha POS is geared more toward constant communication and planning between the front of house service and back of house prep. For counter service, I believe this would be underutilized, and these establishments would be fine with a simpler service.
Daniel Csolak profile photo

Netsuite SuiteCommerce

For a larger multinational company, I would have a much lower rating. Especially with the ownership by Oracle it seems likely that the product will become more focused on smaller companies. For companies with less than a few hundred million of revenue or US only organisations, the ease of use and attractiveness of the interface will appeal to the finance community, and the manual effort will be more expected.
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Feature Rating Comparison

Online Storefront

Aloha POS
Netsuite SuiteCommerce
7.1
Product catalog & listings
Aloha POS
Netsuite SuiteCommerce
6.9
Product management
Aloha POS
Netsuite SuiteCommerce
7.9
Product variations
Aloha POS
Netsuite SuiteCommerce
5.0
Website integration
Aloha POS
Netsuite SuiteCommerce
8.0
Visual customization
Aloha POS
Netsuite SuiteCommerce
7.9

Online Shopping Cart

Aloha POS
Netsuite SuiteCommerce
9.0
Checkout user experience
Aloha POS
Netsuite SuiteCommerce
9.0

Online Payment System

Aloha POS
Netsuite SuiteCommerce
9.0
eCommerce security
Aloha POS
Netsuite SuiteCommerce
9.0

eCommerce Business Management

Aloha POS
Netsuite SuiteCommerce
9.7
Order processing
Aloha POS
Netsuite SuiteCommerce
10.0
Inventory management
Aloha POS
Netsuite SuiteCommerce
10.0
Shipping
Aloha POS
Netsuite SuiteCommerce
9.0

Pros

  • The setup and ease of use is a huge plus to me. It is very clearly organized, supports high volume use, and gives us a lot of options as servers, to keep track of our schedules, sales, tips received, and tips paid out.
  • One cool function that I like is the recipes function. We had ours set up to where if you held down the button of the item you are questioning, for example, if I needed to look up the liquors in the long island iced tea, then it would display the recipe that I am looking for. Saves a LOT of time when you are busy or need an answer quick for a customer. This IS a function that has to be set up with the initial setup, from the back end, which I wasn't a part of but it was great having it available to us for food and drink menu items.
NAKIA EPLEY profile photo
  • Reporting, able to pull accurate detailed data.
  • Different departments are able to create searches to pull the data they need.
  • Teams are able to have different roles to see only the data they need.
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Cons

  • Aloha does has a very comprehensive and intuitive approach to restaurant service operations, but doubles as a timekeeping system for payroll as well. Aloha could benefit from increased functionality from an HR perspective, considering it already utilizes a clock in, clock out, and break functions. Increased employee facing functionality, scheduling, and personalization, with an option for weekly averages, reports, and summaries of total labor and income tracking, and built-in scheduling system would truly make this an all in one POS masterpiece.
  • Speaking of personalization, customization for each server could allow for increased efficiency. The system itself already thrives, but by allowing some tweaking from the user for their own POS screen could result in even better communication and speed of service, allowing the service to create a system that best fits their style and technique.
Daniel Csolak profile photo
  • Updating currency pricing in NetSuite is time consuming. Would help if you could put in the Euro price and have the rest of the currencies work of the Euro.
  • It can be overwhelming to learn for a beginner.
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Alternatives Considered

Micros POS comes to mind as another point of sale system that I've had a terrible experience with. From bland presentation, unintuitive software, to clunky and malfunctioning hardware. The units would crash, slow, down, and the touch screens were unresponsive. It was a simple order and fire system, lacking the complexities of Aloha's course system and elaborate payment screen.
Daniel Csolak profile photo
The business had prior experience of SAP R/3 and NetSuite. The ease of use of NetSuite was a clear preference over the less intuitive and more rigid SAP
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Return on Investment

  • Aloha POS has had nothing but a positive impact, as its efficiency allows for more organization and communication for all staff involved, ultimately requiring less staff to operate the restaurant, and allowing for a greater ROI.
  • Specifically, with this system, a server can confidently service an 8 table section due with so many duties streamlined. Without this system, a server would have many more steps to take in executing service, and would only be able to effectively service 3-4 tables. This allows for greater ROI in reduced labor for the establishment, and greater ease and income for the server resulting in higher employee satisfaction and lower turnover.
Daniel Csolak profile photo
  • Limit to creating new promotions website.
  • Deleting old or incorrect inventory can cause issues later on.
No photo available

Pricing Details

Aloha POS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Netsuite SuiteCommerce

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details