What users are saying about
19 Ratings
37 Ratings
19 Ratings
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Score 8.5 out of 101
37 Ratings
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Score 8.9 out of 101

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Likelihood to Recommend

Aloha POS

Aloha POS is well suited for any kind of full-service restaurant, from high volume establishments to low volume, intimate fine dining settings. The universality to the system makes it an asset for any operation. I don't see much need for Aloha POS when it comes to fast casual, or fast food establishments, as Aloha POS is geared more toward constant communication and planning between the front of house service and back of house prep. For counter service, I believe this would be underutilized, and these establishments would be fine with a simpler service.
Daniel Csolak profile photo

Square POS

Square POS is an excellent resource for small and medium-sized organizations alike. This software even works across multiple locations, organizing transactions by location!
Kalyn Hoffman profile photo

Pros

  • Customizability for order placement. With today's clientele, they tend to pick things apart to make it more familiar or are averse to certain ingredients in dishes. Aloha allows for simple and clear modifications, to where the ingredients of the entire dish can be listed out and edited right there on the screen.
  • Course timing and ordering. In finer dining establishments, timing is a priority, and Aloha's coursing system works very well, from their item "Hold" actions, as well as configuring the orders to not fire upon input, only until the "Order" prompt is issued. This allows for entire meals to be input at the beginning and fired for the kitchen course by course to allow for perfect timing.
  • Splitting checks is another staple with today's clientele. Aloha's system optimizes this system by designating seat numbers that are effective in meal to table delivery, but also in getting a head start in organizing potential split checks. By utilizing the seat number system in the POS for proper communication for table delivery, the system has already broken down the item and total check by seat, ready to be divided up if necessary. Just a few prompts and you'll have a table of ten split ten ways with ease, as well as the option for multiple checks to split the cost of individual items in case a large party all wanted to share an appetizer. These requests tend to bog down the service and slow down the process, but Aloha has streamlined the entire process resulting in minimal interruption.
Daniel Csolak profile photo
  • Ease of use; Square can be used as a simple merchant service terminal, or a full inventory tracking POS.
  • Intuitive customer database, purchase history, and email marketing.
  • Easy to understand and detailed sales reports.
  • No hassle refund requests, even partial refunds, and keeps records of these refunds attached to customer history.
  • Integrates easily with existing hardware.
  • The ability to send invoices from both the register terminal and from the dashboard.
AK Cyrway profile photo

Cons

  • Customizing receipt settings, such as messages to be printed on receipts, seemed to be one feature that was lacking throughout the time that I used Aloha.
  • A more detailed error message that does not simply provide a code, but also potential troubleshooting tips or a general category under which the error falls.
  • The Aloha server was frequently down at a couple of our locations for the entirety of my tenure. The problems would always be resolved quickly, but not without phone calls to our support team, or the Aloha support line.
Cameron Steele profile photo
  • If you want to do more than just take credit cards there is a plethora of equipment to choose from. It can get pretty expensive to set up though when purchasing equipment.
  • You are only as fast as your internet/cell service signal which can slow things down a bit. They do have an offline mode, but that can be risky because you don't really know if the card went through until you get back to service.
Kirsten Rodriguez profile photo

Likelihood to Renew

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Square POS10.0
Based on 1 answer
It has been a great investment for me thus far, so I have no reason to look elsewhere.
Lori Scarmardo profile photo

Alternatives Considered

The simplicity of Aloha is something that I will always speak highly of - Conqueror cannot compare in that regard. However, Conqueror is something that was designed as an all-in-one system for bowling, food and beverage, and many other things. The fact that it is all-encompassing, and is very easy to customize, sets it apart from Aloha in the environment I am currently in. I love the functionality of Aloha, and believe it is a much better training tool than anything else I have used.
Cameron Steele profile photo
I've looked at other salon-specific POS & found that they lacked in different areas, compared to Square POS. None were quite as dynamic. Or where one might offer a feature I really liked (like specific areas in the client database geared towards stylists - color cards, etc.,) they were not as great at transactions or providing clear reports, etc.
Lori Scarmardo profile photo

Return on Investment

  • None that I am aware of, as I was not in the administrative/tech departments that ran the behind the scene reports and such. :-)
NAKIA EPLEY profile photo
  • + Square has allowed me to sell more products to customers who didn't come prepared to purchase from my business.
  • + Square is nationally recognized which creates a comfort level for people who are afraid of credit card fraud.
  • - Square will bite into your profit if you process tons of payments via its app.
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Pricing Details

Aloha POS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Square POS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details