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19 Ratings
14 Ratings
19 Ratings
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Score 8.5 out of 101
14 Ratings
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Score 9.1 out of 101

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Likelihood to Recommend

Aloha POS

In a fast-paced, high-volume environment, this simple POS is a perfect solution to completing sales transactions. However, for establishments that would like to truly customize what their staff is seeing and ringing in, and what the guests are seeing when receipts are printed, this POS does leave something to be desired.
Cameron Steele profile photo

Toast

The Toast system is extremely convenient at guest checkouts. This makes the most sense in quick service areas, where there is not a full service sit down experience. This allows for quick checkouts and opportunities for tips for great service. It also makes sense in businesses where guests are at least minimally tech savvy to understand the system when signing with a fingertip, selecting tip, and selecting receipt type. This would not make sense at a fine dining location or a retail outlet. It is definitely created for quick service food outlets that give higher service than a fast food joint.
Jennifer Dryer profile photo

Pros

  • Extremely user-friendly. The layout and simplicity of the program made for fast, accurate transactions. This was an easy system to learn for all of our users and made training a much more streamlined process.
  • Versatility - even in the largest of transactions, my options for payment were wide-ranging (from charging to house accounts to accepting check, cash, or card). My ability to update price keys and users was extremely helpful where other systems have proven to be difficult to navigate.
  • Great support. As we transitioned to newer versions of Aloha, we always had a great line of communication with customer support, and fast, friendly service.
Cameron Steele profile photo
  • Online ordering. Orders come right to the kitchen, so that they can be fulfilled quickly.
  • Accounting. Day breakdowns show what hours sales are larger. It all gives detailed payment breakdowns by merchant and takes all the headache out of deposits.
  • Gift cards. They have the options of electronic gift cards or the traditional card. For other point of sales gifts cards are handled through a third party but with Toast it's included.
William Johns profile photo

Cons

  • Honestly, I have yet to have an issue with any of the functions of Aloha. The only thing that was a little complex was the end-of-day functions, (as we were a 24-hr casino) as if there were any open items, it would just auto-close these and that could get a little troublesome if I was behind in closing out checks. But I am not entirely sure if that was related to how our company itself was set up to run, not the actual Software.
NAKIA EPLEY profile photo
  • Though sales details are available in real time, the analytics take 2-3 days to post. So if you are looking for specific modifications you'll have to wait.
  • Though you can edit the menus directly from the devices and move them around like you do on a smartphone, it doesn't give you a sorting option. If you're OCD like me, you have to alphabetize my hand.
Jayelynn Willman profile photo

Likelihood to Renew

No score
No answers yet
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Toast8.0
Based on 1 answer
There are many features I wish Toast had that it currently does not, but we are likely to renew this year because given Toast's recent increase in funding and expanding of their staff, we are hopeful some of these issues will finally be resolved in 2019. Plus, though I've never done it, I'd imagine that switching to another POS system would take a ton of time, money, and resources---things most businesses don't have a lot of. So we'll sit tight with Toast for now and see what they come up with this year in terms of fixing our biggest pain-points.
Erin Thorp profile photo

Usability

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No answers yet
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Toast6.0
Based on 1 answer
Toast POS is a great basic POS tool, having some features I didn't think would be possible at this price point, such as:
  • processing CC payments in "offline mode" in case there is an internet outage
  • kitchen display screens
  • collecting payment from customers using a handheld right at their table
  • pre-approving card payments to assure the customer has enough money to pay for their order, etc
That being said, I still feel that Toast misses the mark on some things that I truly would consider 'common-sense' features, such as:
  • providing hardware that connects the Register Screen (Elo) to the Cash drawer so it doesn't fall off the table when flipped over for customer signature
  • accepting physical and e-gift cards as payment on their own online ordering platform (ToastOO)
  • a Rewards Program that allows for online enrollment, rather than holding up quick-serve lines to sign up
  • a Promo code feature that allows you to add basic restrictions such as Limit 1 per customer, or date/time limitations
  • increasing in-store operations efficiency by creating more straight-forward ways to manage restaurant/ToastOO hours, and Delivery/Takeout quote estimates
Facing these issues after 3+ years has been a frustration. We hope Toast has some solutions in mind that they will be implementing in 2019.
Erin Thorp profile photo

Alternatives Considered

Aloha is much better than Revel and MICROS. Revel is not set up to handle very large volume of transactions & use. Aloha has many more features than the other two, with more thorough reports, etc. I personally have used ALOHA at several restaurants through the years, but I have never been a part of the implementation process.
NAKIA EPLEY profile photo
Toast is so much easier to use than Breadcrumb. The display is so much easier to navigate. The card readers are more quality with Toast. Chownow was hard because it had its own printer, different than our kitchen printer, for to go orders, but now with Toast's all in one ordering we get the to go orders sent to the kitchen with the same ease as if they were getting fired from the main floor.
William Johns profile photo

Return on Investment

  • None that I am aware of, as I was not in the administrative/tech departments that ran the behind the scene reports and such. :-)
NAKIA EPLEY profile photo
  • We are saving money with Toast. We used to pay 150/mo for Breadcrumb and 150/mo for Chownow (online ordering. Now we pay less than both of them combined for a POS that does it all in one.
  • It has saved us money with the detailed inventory it keeps of our products. It is super easy to log in quantities as well.
  • We are doing so much more in take out business with the online ordering feature and keeping track is so much easier with Toast.
William Johns profile photo

Pricing Details

Aloha POS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Toast

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details