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19 Ratings
7 Ratings
19 Ratings
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Score 8.5 out of 101
7 Ratings
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Score 8.8 out of 101

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Likelihood to Recommend

Aloha POS

Aloha POS is well suited for any kind of full-service restaurant, from high volume establishments to low volume, intimate fine dining settings. The universality to the system makes it an asset for any operation. I don't see much need for Aloha POS when it comes to fast casual, or fast food establishments, as Aloha POS is geared more toward constant communication and planning between the front of house service and back of house prep. For counter service, I believe this would be underutilized, and these establishments would be fine with a simpler service.
Daniel Csolak profile photo

TouchBistro

This truly depends on what your specific needs are. For us, we needed a point-of-sale that offered a better handheld option since we cash guests out at the table with the device to limit printing checks. If your establishment doesn't do table-side transactions, then that's a non-issue. We also had an issue with the card readers breaking off in the charging port which resulted in useless iPads or having to trade them in. This isn't necessarily the fault of TouchBistro, but it was a factor in us not renewing our contract.
Jayelynn Willman profile photo

Pros

  • The setup and ease of use is a huge plus to me. It is very clearly organized, supports high volume use, and gives us a lot of options as servers, to keep track of our schedules, sales, tips received, and tips paid out.
  • One cool function that I like is the recipes function. We had ours set up to where if you held down the button of the item you are questioning, for example, if I needed to look up the liquors in the long island iced tea, then it would display the recipe that I am looking for. Saves a LOT of time when you are busy or need an answer quick for a customer. This IS a function that has to be set up with the initial setup, from the back end, which I wasn't a part of but it was great having it available to us for food and drink menu items.
NAKIA EPLEY profile photo
  • Easy to learn being iOS-based
  • Being cloud-based, your product mix, as well as your detailed modifier list, is available immediately
  • Able to access reports, sales, hours, etc. from mobile app
Jayelynn Willman profile photo

Cons

  • Honestly, I have yet to have an issue with any of the functions of Aloha. The only thing that was a little complex was the end-of-day functions, (as we were a 24-hr casino) as if there were any open items, it would just auto-close these and that could get a little troublesome if I was behind in closing out checks. But I am not entirely sure if that was related to how our company itself was set up to run, not the actual Software.
NAKIA EPLEY profile photo
  • Have a reservation platform sync with Yelp.
  • The send button is too small. Needs a bigger button on the bottom right side of the screen.
  • Could show incentives messages on screen to push staff.
No photo available

Alternatives Considered

Micros POS comes to mind as another point of sale system that I've had a terrible experience with. From bland presentation, unintuitive software, to clunky and malfunctioning hardware. The units would crash, slow, down, and the touch screens were unresponsive. It was a simple order and fire system, lacking the complexities of Aloha's course system and elaborate payment screen.
Daniel Csolak profile photo
For the price and beginning incentives. Also, for the customer service included.
No photo available

Return on Investment

  • None that I am aware of, as I was not in the administrative/tech departments that ran the behind the scene reports and such. :-)
NAKIA EPLEY profile photo
  • Positive- control over ingredients
  • Positive- ability to monitor sales and better forecast in order to reduce waste
  • Negative- it is expensive for our small business
No photo available

Pricing Details

Aloha POS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

TouchBistro

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details