Alooma vs. Zendesk Sunshine Conversations

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alooma
Score 9.0 out of 10
N/A
Alooma is a data integration product providing ETL capabilities with a focus on output to data warehouse. It also offers pipeline monitoring and error handling protocols.N/A
Zendesk Sunshine Conversations
Score 7.8 out of 10
N/A
Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019.N/A
Pricing
AloomaZendesk Sunshine Conversations
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AloomaZendesk Sunshine Conversations
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AloomaZendesk Sunshine Conversations
Top Pros
Top Cons
Features
AloomaZendesk Sunshine Conversations
Cloud Data Integration
Comparison of Cloud Data Integration features of Product A and Product B
Alooma
7.5
1 Ratings
8% below category average
Zendesk Sunshine Conversations
-
Ratings
Pre-built connectors8.01 Ratings00 Ratings
Connector modification7.01 Ratings00 Ratings
Support for real-time and batch integration7.01 Ratings00 Ratings
Data quality services8.01 Ratings00 Ratings
Data security features7.01 Ratings00 Ratings
Monitoring console8.01 Ratings00 Ratings
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AloomaZendesk Sunshine Conversations
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User Ratings
AloomaZendesk Sunshine Conversations
Likelihood to Recommend
8.0
(1 ratings)
7.6
(5 ratings)
User Testimonials
AloomaZendesk Sunshine Conversations
Likelihood to Recommend
Alooma
Very appropriate for managing an ELT stack -- Alooma handles the 'E' and 'L' pieces very well. Due to the way transformation is setup, it is more on the lightweight side of things and thus works for this kind of stack. For more traditional ETL stacks, Alooma would probably not be the right fit.
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Zendesk
Is a cost-effective platform that will help you to have a better communication with your customers and users. Easy to integrate with most common platforms with key reporting features if you care for customer experience. In terms of compliance, does a great job on the ability to check customer data and where is stored, for GDPR this was a key feature.
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Pros
Alooma
  • Transformation of data before entering the data warehouse -- allows for a consistent/understandable schema for analytics teams.
  • Adding of additional data sources: Alooma has a large library of pre-built, common 3rd party vendors for which data is often needed to be ETL-ed.
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Zendesk
  • Connects all customer data
  • Easy to connect
  • Easy to use reporting
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Cons
Alooma
  • More tools on managing the data warehouse itself. Although great on the ingest and transformation of data, more help provided by the tool on managing the outputs would be welcome.
  • Increase possibilities in the transformation step, rather than single event transformations.
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Zendesk
  • Support for special characters (ñ and accents)
  • Better integration with exsiting tickets in ZenDesk
  • Android App is lacking
  • Support for mobile browsers
  • Support for iOS devices
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Alternatives Considered
Alooma
Haven't used the alternatives, since Alooma was one of the earlier ones to the market. From a cursory viewing, however, the features seem to match relatively similarly.
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Zendesk
First and foremost, we are able to send responses quicker. In the past, a team member had to go out every morning and share queries. That meant we would take almost 24 hours to respond. Now with Zendesk Sunshine, we had automated the conversations.
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Return on Investment
Alooma
  • Allowing for additional data sources to more automation capability around monitoring the business is a huge ROI
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Zendesk
  • Overall I have great experience with Zendesk Sunshine Conversations
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ScreenShots