TrustRadius

Aloware vs. Amazon Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aloware
Score 8.0 out of 10
N/A
Aloware is a contact center solution with turnkey software. Aloware also integrates with CRM and Helpdesk applications. Customers can be engaged by cell phone, text message or social messengers.
$40
per month per user
Amazon Connect
Score 8.4 out of 10
N/A
Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature.
$0
per profile/per month
Pricing
AlowareAmazon Connect
Editions & Modules
iPro
$40
per month per user
uPro
$70
per month per user
xPro
$90
per month per user
Customer Profiles
$0.0025
per profile/per month
Chat
$0
per message
Contact Lens (5 million+ monthly minutes)
$0.0125
per minute
Contact Lens (first 5 million monthly minutes)
$0.015
per minute
Voice
$0.02
per minute
Voice ID
$0.025
per transaction
Tasks
$0.04
per task
Offerings
Pricing Offerings
AlowareAmazon Connect
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AlowareAmazon Connect
Features
AlowareAmazon Connect
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Aloware
-
Ratings
Amazon Connect
7.8
6 Ratings
7% below category average
Agent dashboard00 Ratings8.96 Ratings
Validate callers00 Ratings8.56 Ratings
Outbound response00 Ratings7.56 Ratings
Call forwarding00 Ratings7.05 Ratings
Click-to-call (CTC)00 Ratings7.56 Ratings
Warm transfer00 Ratings8.15 Ratings
Predictive dialing00 Ratings5.04 Ratings
Interactive voice response00 Ratings7.06 Ratings
REST APIs00 Ratings9.04 Ratings
Call scripts00 Ratings7.95 Ratings
Call tracking00 Ratings8.95 Ratings
Multichannel integration00 Ratings7.16 Ratings
CRM software integration00 Ratings9.06 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Aloware
-
Ratings
Amazon Connect
7.6
6 Ratings
8% below category average
Inbound call routing00 Ratings8.06 Ratings
Omnichannel inbound routing00 Ratings7.96 Ratings
Recording00 Ratings8.95 Ratings
Quality management00 Ratings6.05 Ratings
Call analytics00 Ratings8.86 Ratings
Historical reporting00 Ratings8.85 Ratings
Live reporting00 Ratings6.06 Ratings
Customer surveys00 Ratings6.05 Ratings
Customer interaction analytics00 Ratings7.95 Ratings
Best Alternatives
AlowareAmazon Connect
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
CloudTalk
CloudTalk
Score 8.3 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.3 out of 10
CloudTalk
CloudTalk
Score 8.3 out of 10
Enterprises
Dialpad Sell
Dialpad Sell
Score 9.5 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AlowareAmazon Connect
Likelihood to Recommend
9.0
(1 ratings)
8.5
(6 ratings)
Usability
-
(0 ratings)
8.5
(2 ratings)
User Testimonials
AlowareAmazon Connect
Likelihood to Recommend
Aloware
Having worked in insurance from a work from home standpoint for a while, Aloware is definitely one of the better softwares for use in incoming/outgoing calls. The site is very user friendly and really well managed. The park feature is very convenient as well. The site doesn't feel clunky are have too much information (info overload) like other softwares out there.
AS
Angi Sierra
Licensed Agent
Read full review
Amazon AWS
Our company is a startup that is just starting to get wholesale customers. When we realized our customers needed support using our products, we set up a Contact Center via Amazon Connect. It has been very useful in allowing us to scale up very quickly, and provide services to our company as if we were a large corporation.
Verified User
Anonymous
Read full review
Pros
Aloware
  • Incoming Calls
  • Voicemails
  • Text Messages
AS
Angi Sierra
Licensed Agent
Read full review
Amazon AWS
  • It helps us connect with ServiceNow as a direct integration.
  • It allows us to document everything from the chat with ticket documentation in real time.
  • It allows us to track agent and case activities.
Verified User
Anonymous
Read full review
Cons
Aloware
  • Reading text messages directly on the site are sometimes difficult
  • The transcribe on voicemails is off sometimes
AS
Angi Sierra
Licensed Agent
Read full review
Amazon AWS
  • On reports and analytics, [I feel] Amazon Connect is slightly behind, and it should be perfected.
  • [In my experience], Amazon Connect lacks social platform integration, which is convenient and resourceful currently.
  • [I believe] Amazon Connect should include a queue management feature, for the call centers and customer help.
JM
Jadwel Mayna
Strategic Planning Manager
Read full review
Usability
Aloware
No answers on this topic
Amazon AWS
It is reliable system. It has own IVR, Database(DynamoDB) Backend(Lambda) support of multi channel(email, chat & voice) Integration with some of the biggest CRM system
Verified User
Anonymous
Read full review
Alternatives Considered
Aloware
Aloware is definitely more user friendly with an up to date user interface. Their texting feature is much easier to keep records over compared to Chase and the connection while on the phone with customers is a lot better. With Chase, it always seemed staticy and unreliable
AS
Angi Sierra
Licensed Agent
Read full review
Amazon AWS
Amazon Connect has lots of free training available for partners and in general. So many demos are available to practice. It's free to test and gain more confidence before deploying in real world scenarios. You can use other AWS features to be integrated with Amazon cloud. Features like lense is amazing
Navidut Tauhid | TrustRadius Reviewer
Navidut Tauhid
Information Technology Instructor
Read full review
Return on Investment
Aloware
No answers on this topic
Amazon AWS
  • Amazon Collect has allowed us to scale quickly and retain flexibility.
  • Amazon Collect has allowed us to provide omnichannel support as if we were a larger corporation.
  • Amazon Collect has allowed us to retain productivity.
Verified User
Anonymous
Read full review
ScreenShots