Aloware vs. Ameyo by Exotel

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aloware
Score 8.1 out of 10
N/A
Aloware is a contact center solution with turnkey software. Aloware also integrates with CRM and Helpdesk applications. Customers can be engaged by cell phone, text message or social messengers.
$40
per month per user
Ameyo by Exotel
Score 8.4 out of 10
Mid-Size Companies (51-1,000 employees)
Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging…N/A
Pricing
AlowareAmeyo by Exotel
Editions & Modules
iPro
$40
per month per user
uPro
$70
per month per user
xPro
$90
per month per user
No answers on this topic
Offerings
Pricing Offerings
AlowareAmeyo by Exotel
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
AlowareAmeyo by Exotel
Top Pros
Top Cons

No answers on this topic

Features
AlowareAmeyo by Exotel
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Aloware
-
Ratings
Ameyo by Exotel
8.2
2 Ratings
2% below category average
Agent dashboard00 Ratings8.72 Ratings
Validate callers00 Ratings8.32 Ratings
Outbound response00 Ratings8.32 Ratings
Call forwarding00 Ratings8.32 Ratings
Click-to-call (CTC)00 Ratings8.32 Ratings
Warm transfer00 Ratings8.32 Ratings
Predictive dialing00 Ratings8.32 Ratings
Interactive voice response00 Ratings8.72 Ratings
REST APIs00 Ratings7.72 Ratings
Call scripts00 Ratings7.72 Ratings
Call tracking00 Ratings8.12 Ratings
Multichannel integration00 Ratings8.12 Ratings
CRM software integration00 Ratings8.32 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Aloware
-
Ratings
Ameyo by Exotel
7.7
2 Ratings
6% below category average
Inbound call routing00 Ratings7.12 Ratings
Omnichannel inbound routing00 Ratings7.12 Ratings
Recording00 Ratings8.12 Ratings
Quality management00 Ratings7.72 Ratings
Call analytics00 Ratings7.72 Ratings
Historical reporting00 Ratings7.12 Ratings
Live reporting00 Ratings8.12 Ratings
Customer surveys00 Ratings7.72 Ratings
Customer interaction analytics00 Ratings8.32 Ratings
Best Alternatives
AlowareAmeyo by Exotel
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.7 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.7 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.7 out of 10
Enterprises
Dialpad Sell
Dialpad Sell
Score 9.3 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AlowareAmeyo by Exotel
Likelihood to Recommend
9.0
(1 ratings)
8.2
(3 ratings)
Usability
-
(0 ratings)
8.8
(2 ratings)
Support Rating
-
(0 ratings)
6.0
(1 ratings)
User Testimonials
AlowareAmeyo by Exotel
Likelihood to Recommend
Aloware
Having worked in insurance from a work from home standpoint for a while, Aloware is definitely one of the better softwares for use in incoming/outgoing calls. The site is very user friendly and really well managed. The park feature is very convenient as well. The site doesn't feel clunky are have too much information (info overload) like other softwares out there.
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Exotel Techcom
  • Scalable , It is scalable platform that can handle large number of call volume without compromising performance, making it deal for large businesses with high call volumes, due to this it is perfect for our businesses which demands customer support .
  • It support for multiple time zones and language , it is therefore perfect for companies with global presence.
  • It offers a range of features, including omnichannel support, automated customer service and AI-powered customer service, that can assist businesses in managing complex customer support requirement.
  • Features like data encryption and auditing , that can assist in adhering to industrial regulations.
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Pros
Aloware
  • Incoming Calls
  • Voicemails
  • Text Messages
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Exotel Techcom
  • Calls are connected faster
  • Clear sound
  • Lots of disposition options
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Cons
Aloware
  • Reading text messages directly on the site are sometimes difficult
  • The transcribe on voicemails is off sometimes
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Exotel Techcom
  • Inter campaigns call transfer feature which currently is not possible
  • Interface in Agent login to monitor and keep track of their own break and login times.
  • Ameyo’s wide feature set can make onboarding challenging. Offering enhanced training materials, interactive tutorials, and a more structured onboarding process could make adoption easier for new users.
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Usability
Aloware
No answers on this topic
Exotel Techcom
As I said previously, Ameyo is a good tool however it has a long way to go compared to Avaya. The user interface can be improved a lot as they can use it as an app instead of completely web-based. Also, the reporting can be improved substantially and make the experience much better.
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Support Rating
Aloware
No answers on this topic
Exotel Techcom
Customer support also needs to improve for Ameyo. I am not saying it's bad however they need to support the users by customizing the reports as per the requirement of the user. They usually try to refer the user to videos or articles whereas the service for Avaya is that they show you a demo and not only that they customize the reports as per the business requirement
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Alternatives Considered
Aloware
Aloware is definitely more user friendly with an up to date user interface. Their texting feature is much easier to keep records over compared to Chase and the connection while on the phone with customers is a lot better. With Chase, it always seemed staticy and unreliable
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Exotel Techcom
Avaya is very very good software. Most of the BPOs Contact Center's use them. They are very easy to use and don't use too much data also. Also, their user interface is very easy, especially for people who are not technically sound. The reports can be customized according to one's choice. I will recommend Ameyo's technical team look into it.
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Return on Investment
Aloware
No answers on this topic
Exotel Techcom
  • Increased customer satisfaction , it assisted us in raising our customer satisfaction ratings by giving us the resources we require to quickly and effectively address customer issues.
  • Reduced call handling time, It's automated features have made it possible for us to handle more calls more quickly which has decreased customer wait times.
  • Better understanding of customer support performance, its reporting and analytics tool have improved our understanding of quality of our customer support, this knowledge has assisted us in identifying areas for improvement.
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ScreenShots

Ameyo by Exotel Screenshots

Screenshot of Interaction details- Interaction timelineScreenshot of an agent view of customer details from ECC as well as CRM and also the interaction history of this customer on the right side of the screenScreenshot of CC- Cobrowsing