Aloware vs. Aspect Unified IP

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aloware
Score 8.1 out of 10
N/A
Aloware is a contact center solution with turnkey software. Aloware also integrates with CRM and Helpdesk applications. Customers can be engaged by cell phone, text message or social messengers.
$40
per month per user
Aspect Unified IP
Score 4.3 out of 10
N/A
Aspect Software headquartered in Massachusetts offers Aspect Unified UP, a call center solution for enterprise contact centers. It supports an omnichannel customer experience across voice, email, chat, SMS, IM, and social channels.N/A
Pricing
AlowareAspect Unified IP
Editions & Modules
iPro
$40
per month per user
uPro
$70
per month per user
xPro
$90
per month per user
No answers on this topic
Offerings
Pricing Offerings
AlowareAspect Unified IP
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AlowareAspect Unified IP
Top Pros
Top Cons

No answers on this topic

Features
AlowareAspect Unified IP
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Aloware
-
Ratings
Aspect Unified IP
7.4
3 Ratings
12% below category average
Agent dashboard00 Ratings7.03 Ratings
Validate callers00 Ratings9.03 Ratings
Outbound response00 Ratings8.03 Ratings
Call forwarding00 Ratings6.03 Ratings
Click-to-call (CTC)00 Ratings9.62 Ratings
Warm transfer00 Ratings8.03 Ratings
Predictive dialing00 Ratings9.03 Ratings
Interactive voice response00 Ratings5.03 Ratings
REST APIs00 Ratings8.03 Ratings
Call scripts00 Ratings4.03 Ratings
Call tracking00 Ratings6.03 Ratings
Multichannel integration00 Ratings8.22 Ratings
CRM software integration00 Ratings8.03 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Aloware
-
Ratings
Aspect Unified IP
8.5
2 Ratings
3% above category average
Inbound call routing00 Ratings9.02 Ratings
Omnichannel inbound routing00 Ratings8.12 Ratings
Recording00 Ratings9.62 Ratings
Quality management00 Ratings9.12 Ratings
Call analytics00 Ratings8.62 Ratings
Historical reporting00 Ratings7.42 Ratings
Live reporting00 Ratings7.42 Ratings
Customer surveys00 Ratings8.62 Ratings
Customer interaction analytics00 Ratings9.12 Ratings
Best Alternatives
AlowareAspect Unified IP
Small Businesses
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.8 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.8 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.8 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.8 out of 10
Enterprises
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 9.3 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AlowareAspect Unified IP
Likelihood to Recommend
9.0
(1 ratings)
7.0
(4 ratings)
Likelihood to Renew
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
AlowareAspect Unified IP
Likelihood to Recommend
Aloware
Having worked in insurance from a work from home standpoint for a while, Aloware is definitely one of the better softwares for use in incoming/outgoing calls. The site is very user friendly and really well managed. The park feature is very convenient as well. The site doesn't feel clunky are have too much information (info overload) like other softwares out there.
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Alvaria, Inc (Aspect Software + Noble Systems)
Aspect Unified IP is perfect to handle multiple outbound dialing campaigns, with tools that allow you to configure how customers must be reached, call them at different phone numbers by the time of the day, set priorities when dialing, or gather information about all running campaigns in dashboards in real-time.
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Pros
Aloware
  • Incoming Calls
  • Voicemails
  • Text Messages
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Alvaria, Inc (Aspect Software + Noble Systems)
  • Integrates inbound and outbound call routing in one platform, allowing agents to work in a seamless blend mode between all call types (inbound, predictive, manual).
  • Allows you to associate an account number with every agent phone call, the call type, and the reccording ID giving you the critical datapoints necessary to research, put together a customers experience from a telephony perspective, etc.
  • Create agent templates to streamline agent setup reducing the potential for admins to configure an agent incorrectly, placing them in services they aren't skilled for and vice versa.
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Cons
Aloware
  • Reading text messages directly on the site are sometimes difficult
  • The transcribe on voicemails is off sometimes
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Alvaria, Inc (Aspect Software + Noble Systems)
  • The reports are very basic.
  • There may be a broader reporting line, perhaps with more detailed records.
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Likelihood to Renew
Aloware
No answers on this topic
Alvaria, Inc (Aspect Software + Noble Systems)
Aspect Unified IP is very competent to handle most customers' needs in the contact center and it delivers what is promised. The only negative aspect is the costs of services, maintenance and professional services, too expensive.
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Alternatives Considered
Aloware
Aloware is definitely more user friendly with an up to date user interface. Their texting feature is much easier to keep records over compared to Chase and the connection while on the phone with customers is a lot better. With Chase, it always seemed staticy and unreliable
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Alvaria, Inc (Aspect Software + Noble Systems)
We had evaluated Avaya. It was pretty good as well. However, we wanted a more software driven solution. Aspect also was able to give better results in our Proof of Concept.
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Return on Investment
Aloware
No answers on this topic
Alvaria, Inc (Aspect Software + Noble Systems)
  • As stated before, we have been using UIP for over a decade now. Prior to this tool we had agents logging into Avaya for inbound, and using CTI fuctionality to bounce the agent back and forth between inbound and any predictive campaigns. By moving to Aspect it allowed us to streamline that process, reduce agent downtime, lost efficiency, while at the same time consolidationg all of our call center telephony data into one central location allowing us to easily track a customers telephony experience over any period of time.
  • The only negative impact is due to the upgrade schedule that has made for some interesting challenges forcing us to utilize IT resources that could have been used on more critical corporate projects. These upgrades might not be as big of a deal for any company out there that does not have a lot of integration with Aspect such as custom reporting, data loads, API hooks, etc.
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ScreenShots