Aloware vs. Broadvoice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aloware
Score 8.1 out of 10
N/A
Aloware is a contact center solution with turnkey software. Aloware also integrates with CRM and Helpdesk applications. Customers can be engaged by cell phone, text message or social messengers.
$40
per month per user
Broadvoice
Score 9.2 out of 10
N/A
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
$10
monthly, 12 or 36 months per seat
Pricing
AlowareBroadvoice
Editions & Modules
iPro
$40
per month per user
uPro
$70
per month per user
xPro
$90
per month per user
b-hive Standard Seat - Call Paths
$7
per month
b-hive Metered Seat Cloud PBX
$10
per month per user
b-hive Pro Seat - Call Paths
$10
per month
SIP Trunking - Metered
$11
per month per user
SIP Trunking - Unlimited
$17
per month per user
b-hive Standard Seat Cloud PBX
$18
per month per user
b-hive Pro Seat Cloud PBX
$23
per month per user
Contact Center
Contact Sales
Offerings
Pricing Offerings
AlowareBroadvoice
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details—Pricing Based on 3 Year Terms
More Pricing Information
Community Pulse
AlowareBroadvoice
Top Pros
Top Cons

No answers on this topic

Features
AlowareBroadvoice
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Aloware
-
Ratings
Broadvoice
8.3
113 Ratings
3% above category average
High quality audio00 Ratings8.2112 Ratings
High quality video00 Ratings8.336 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Aloware
-
Ratings
Broadvoice
8.4
26 Ratings
7% above category average
Desktop sharing00 Ratings8.426 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Aloware
-
Ratings
Broadvoice
8.2
26 Ratings
3% above category average
Calendar integration00 Ratings8.221 Ratings
Meeting initiation00 Ratings8.223 Ratings
Record meetings / events00 Ratings8.119 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Aloware
-
Ratings
Broadvoice
7.8
21 Ratings
1% above category average
Live chat00 Ratings7.821 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Aloware
-
Ratings
Broadvoice
8.4
41 Ratings
9% above category average
User authentication00 Ratings8.435 Ratings
Participant roles & permissions00 Ratings8.340 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Aloware
-
Ratings
Broadvoice
8.3
122 Ratings
2% above category average
Hosted PBX00 Ratings8.478 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings8.455 Ratings
Directory of employee names00 Ratings8.2103 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Aloware
-
Ratings
Broadvoice
8.4
148 Ratings
2% above category average
Answering rules00 Ratings8.4128 Ratings
Call recording00 Ratings8.597 Ratings
Call park00 Ratings8.4118 Ratings
Call screening00 Ratings8.5105 Ratings
Message alerts00 Ratings8.5119 Ratings
Business SMS/External Messaging00 Ratings7.958 Ratings
Online Fax00 Ratings8.468 Ratings
Voicemail Transcription00 Ratings8.186 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Aloware
-
Ratings
Broadvoice
8.0
107 Ratings
5% below category average
Mobile app for iOS00 Ratings7.896 Ratings
Mobile app for Android00 Ratings8.158 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Aloware
-
Ratings
Broadvoice
8.2
54 Ratings
6% above category average
Centralized communications management00 Ratings8.446 Ratings
Team messaging00 Ratings8.133 Ratings
Team document sharing00 Ratings8.020 Ratings
Call and meeting analytics00 Ratings8.231 Ratings
Best Alternatives
AlowareBroadvoice
Small Businesses
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.8 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.8 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Enterprises
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 9.2 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AlowareBroadvoice
Likelihood to Recommend
9.0
(1 ratings)
9.3
(295 ratings)
Likelihood to Renew
-
(0 ratings)
8.7
(19 ratings)
Usability
-
(0 ratings)
8.4
(50 ratings)
Availability
-
(0 ratings)
8.7
(2 ratings)
Performance
-
(0 ratings)
7.3
(2 ratings)
Support Rating
-
(0 ratings)
8.4
(18 ratings)
In-Person Training
-
(0 ratings)
8.1
(3 ratings)
Online Training
-
(0 ratings)
8.3
(2 ratings)
Implementation Rating
-
(0 ratings)
7.2
(9 ratings)
Configurability
-
(0 ratings)
6.9
(2 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.1
(1 ratings)
Product Scalability
-
(0 ratings)
5.8
(2 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(3 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(3 ratings)
User Testimonials
AlowareBroadvoice
Likelihood to Recommend
Aloware
Having worked in insurance from a work from home standpoint for a while, Aloware is definitely one of the better softwares for use in incoming/outgoing calls. The site is very user friendly and really well managed. The park feature is very convenient as well. The site doesn't feel clunky are have too much information (info overload) like other softwares out there.
Read full review
Broadvoice
I would recommend Broadvoice if a business needs a variety of options for inbound and outbound communication. Examples would be insurance agencies, car dealerships -- just about any business that makes a lot of customer contacts per day. A small retail shop or dry cleaner would not experience the same level of customer engagement. In their case, a regular landline or a designated cell number would work just fine.
Read full review
Pros
Aloware
  • Incoming Calls
  • Voicemails
  • Text Messages
Read full review
Broadvoice
  • Broadvoice is quick to furnish the phone numbers before we even have the store built.
  • Broadvoice gives us temporary numbers until the port occurs.
  • Broadvoice monitors our accounts so we Dont have to.
  • Most times we get the replacement phones within 1-2 work days.
  • Broadvoice is very easy to work with.
Read full review
Cons
Aloware
  • Reading text messages directly on the site are sometimes difficult
  • The transcribe on voicemails is off sometimes
Read full review
Broadvoice
  • Well there is a problem with the connection at times.
  • I would like to add all of my outside service people on but I can't because they need to have a phone line and extension added. I would like to have all of our staff have access through their cell phones so that if we get a message we can send it quickly to their cell phone.
Read full review
Likelihood to Renew
Aloware
No answers on this topic
Broadvoice
Our last phone system was very outdated and we were left not getting calls that we needed nor having a seamless way to change voicemail or to get voicemail if we were out of the office for longer periods of time. Broadvoice has erased these issues and has really made our agency more responsive.
Read full review
Usability
Aloware
No answers on this topic
Broadvoice
Broadvoice has been a great investment so far! Its system allows you to easily handle multiple lines & provides you with many useful, easy-to-use, features. It delivers faxes right to your email inbox, how much easier can it get? Through their app, it enables you to easily determine if the call is business or personal related. And you are able to answer calls no matter where you are
Read full review
Reliability and Availability
Aloware
No answers on this topic
Broadvoice
AWAYS available to assist when I call. I could not be happier about that!
Read full review
Performance
Aloware
No answers on this topic
Broadvoice
Any issues are usually overcome fairly quickly. We don't utilize reports offered by the system - we are a small company and the monitoring that would provide is just not something we would utilize.
Read full review
Support Rating
Aloware
No answers on this topic
Broadvoice
Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
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In-Person Training
Aloware
No answers on this topic
Broadvoice
The in-person was done by phone and was GREAT!
Read full review
Online Training
Aloware
No answers on this topic
Broadvoice
Overcame obstacles of everyone being in different places. Trainer was excellent (do not remember her name!). Open to all questions no matter how technical. The feedback from my colleagues were they were happy
Read full review
Implementation Rating
Aloware
No answers on this topic
Broadvoice
It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
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Alternatives Considered
Aloware
Aloware is definitely more user friendly with an up to date user interface. Their texting feature is much easier to keep records over compared to Chase and the connection while on the phone with customers is a lot better. With Chase, it always seemed staticy and unreliable
Read full review
Broadvoice
We've had a few phone vendors over the years and their main item, the phone, usually worked. Now past that, all other features or needs were hardly ever met. With Broadvoice, our experience has been amazing. The call quality, the ease of use on the admin portal and b-hive app, the flexibility of implementing new users. And if something ever seems to stump us, we can quickly reach out to support via email or phone and they are amazingly fast to respond and resolve the issue.
Read full review
Contract Terms and Pricing Model
Aloware
No answers on this topic
Broadvoice
Answered in previous question
Read full review
Scalability
Aloware
No answers on this topic
Broadvoice
We keep adding phones to each of restaurants every month
Read full review
Return on Investment
Aloware
No answers on this topic
Broadvoice
  • Sadly I can't quite gather any hard numbers since my use of the product don't extend into the admin level where I can see everything. I can say that since installing the phone at my desk though, I've been more reachable by other staff and therefore more present with current happenings in the workplace.
  • It took a while to get a line for my desk, so I can compare the before and after very clearly. Communication is like night and day, and any questions or problems other coworkers had that in the past they may have had to deal with themselves, they can now reliably reach me and have a convenient option to. This has improved the relationships between me and others at the workplace.
Read full review
ScreenShots

Broadvoice Screenshots

Screenshot of Call routing rules to manage holidays, and off-hours.Screenshot of Inbound call routing with automated menus and announcements, like a large business.Screenshot of User accounts can be added, removed, and managed from this interface.Screenshot of A detailed view of call history with detailed call reports.Screenshot of Video conference with up to 50 users with b-hive Communicator.Screenshot of Group messaging and file sharing to keep internal teams connected.