TrustRadius

Aloware vs. Call Center Studio

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aloware
Score 8.1 out of 10
N/A
Aloware is a contact center solution with turnkey software. Aloware also integrates with CRM and Helpdesk applications. Customers can be engaged by cell phone, text message or social messengers.
$40
per month per user
Call Center Studio
Score 9.0 out of 10
N/A
Call Center Studio is a call center built on Google, a secure and stable system with what the vendor describes as industry best reporting. For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, Call Center Studio provides a web-based, pay-as-you-go solution running on Google. It is a full-featured enterprise grade system and includes Google’s new Dialogflow and Speech API. Call Center Studio is designed…N/A
Pricing
AlowareCall Center Studio
Editions & Modules
iPro
$40
per month per user
uPro
$70
per month per user
xPro
$90
per month per user
No answers on this topic
Offerings
Pricing Offerings
AlowareCall Center Studio
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AlowareCall Center Studio
Top Pros
Top Cons

No answers on this topic

Features
AlowareCall Center Studio
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Aloware
-
Ratings
Call Center Studio
9.5
2 Ratings
13% above category average
Agent dashboard00 Ratings8.92 Ratings
Validate callers00 Ratings9.01 Ratings
Outbound response00 Ratings9.02 Ratings
Call forwarding00 Ratings10.02 Ratings
Click-to-call (CTC)00 Ratings10.01 Ratings
Warm transfer00 Ratings9.01 Ratings
Predictive dialing00 Ratings10.02 Ratings
Interactive voice response00 Ratings9.02 Ratings
REST APIs00 Ratings9.02 Ratings
Call scripts00 Ratings10.02 Ratings
Call tracking00 Ratings10.02 Ratings
Multichannel integration00 Ratings10.02 Ratings
CRM software integration00 Ratings9.02 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Aloware
-
Ratings
Call Center Studio
9.4
2 Ratings
13% above category average
Inbound call routing00 Ratings9.02 Ratings
Omnichannel inbound routing00 Ratings10.01 Ratings
Recording00 Ratings10.02 Ratings
Quality management00 Ratings9.02 Ratings
Call analytics00 Ratings9.02 Ratings
Historical reporting00 Ratings10.02 Ratings
Live reporting00 Ratings9.02 Ratings
Customer surveys00 Ratings9.02 Ratings
Customer interaction analytics00 Ratings9.02 Ratings
Best Alternatives
AlowareCall Center Studio
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.8 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.8 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.8 out of 10
Enterprises
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 9.1 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AlowareCall Center Studio
Likelihood to Recommend
9.0
(1 ratings)
9.0
(2 ratings)
User Testimonials
AlowareCall Center Studio
Likelihood to Recommend
Aloware
Having worked in insurance from a work from home standpoint for a while, Aloware is definitely one of the better softwares for use in incoming/outgoing calls. The site is very user friendly and really well managed. The park feature is very convenient as well. The site doesn't feel clunky are have too much information (info overload) like other softwares out there.
AS
Angi Sierra
Licensed Agent
Read full review
Call Center Studio
+ We need to have make a unique survey implemantation. Like we had many surveys after the call and wanted distrubute randomly since they have such a good technical knowledge, we solved many technical obstacles in couple of days and implemented our survey. - I would like to see the dashboard pinned on my agents desktops.
Cigdem Kizilkaya | TrustRadius Reviewer
Cigdem Kizilkaya
Customer Support Director
Read full review
Pros
Aloware
  • Incoming Calls
  • Voicemails
  • Text Messages
AS
Angi Sierra
Licensed Agent
Read full review
Call Center Studio
  • It has many important functions, such as call management, which allows me to know the calls on hold, incoming calls, time of the call, waiting time of the calls, this way I can have more control of how much time I invest to each client.
  • The function of recording calls is also very important to know my performance with the client and improve in the future.
  • It integrates very well with other applications such as Skype and Salesforce, which are the ones I use.
Andres Pirela Loyo | TrustRadius Reviewer
Andres Pirela Loyo
Director of Residential Sales
Read full review
Cons
Aloware
  • Reading text messages directly on the site are sometimes difficult
  • The transcribe on voicemails is off sometimes
AS
Angi Sierra
Licensed Agent
Read full review
Call Center Studio
  • Dashboards can not be pin to the screen.
Cigdem Kizilkaya | TrustRadius Reviewer
Cigdem Kizilkaya
Customer Support Director
Read full review
Alternatives Considered
Aloware
Aloware is definitely more user friendly with an up to date user interface. Their texting feature is much easier to keep records over compared to Chase and the connection while on the phone with customers is a lot better. With Chase, it always seemed staticy and unreliable
AS
Angi Sierra
Licensed Agent
Read full review
Call Center Studio
cloud based and more flexible.
Cigdem Kizilkaya | TrustRadius Reviewer
Cigdem Kizilkaya
Customer Support Director
Read full review
Return on Investment
Aloware
No answers on this topic
Call Center Studio
  • A tool that has helped me a lot to handle my clients in a faster, more personal and diligent way, being able to increase my sales margins in a short time. The way this program showed me my mistakes, was decisive for the growth of my business, because I knew how to solve the problems efficiently.
Andres Pirela Loyo | TrustRadius Reviewer
Andres Pirela Loyo
Director of Residential Sales
Read full review
ScreenShots

Call Center Studio Screenshots

Screenshot of Supervisor Screen