Aloware vs. DCDial

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aloware
Score 8.2 out of 10
N/A
Aloware is a contact center solution with turnkey software. Aloware also integrates with CRM and Helpdesk applications. Customers can be engaged by cell phone, text message or social messengers.
$40
per month per user
DCDial
Score 9.4 out of 10
Small Businesses (1-50 employees)
DCDial is a cloud call center provider located in Atlanta, GA USA. As a full-featured call center platform, DCDial renders a spectrum of services. DCDial offers solutions for a number of industries including but not limited to e-commerce, financial, healthcare, real estate, travel, insurance industries. DCDial allows integration facilities into existing CRMs as well as its own Cloud API to run with existing system. The vendor states that DCDial offers affordable and flexible pricing plans…N/A
Pricing
AlowareDCDial
Editions & Modules
iPro
$40
per month per user
uPro
$70
per month per user
xPro
$90
per month per user
No answers on this topic
Offerings
Pricing Offerings
AlowareDCDial
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AlowareDCDial
Top Pros
Top Cons

No answers on this topic

Best Alternatives
AlowareDCDial
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
8x8 Contact Center
8x8 Contact Center
Score 7.6 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Zoom Contact Center
Zoom Contact Center
Score 9.2 out of 10
Enterprises
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 8.9 out of 10
Playvox
Playvox
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AlowareDCDial
Likelihood to Recommend
9.0
(1 ratings)
9.5
(3 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
AlowareDCDial
Likelihood to Recommend
Aloware
Having worked in insurance from a work from home standpoint for a while, Aloware is definitely one of the better softwares for use in incoming/outgoing calls. The site is very user friendly and really well managed. The park feature is very convenient as well. The site doesn't feel clunky are have too much information (info overload) like other softwares out there.
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DCDial
This software is very useful to all companies that want to increase their sales through customer service or call centers for their sales. It has worked very well for us, being able to solve minor failures, it is one of the best-priced software, compared to everything it offers.
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Pros
Aloware
  • Incoming Calls
  • Voicemails
  • Text Messages
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DCDial
  • Integrates seamlessly with our CRM products.
  • Call tracking capabilities.
  • A fully compliant call center suite.
Read full review
Cons
Aloware
  • Reading text messages directly on the site are sometimes difficult
  • The transcribe on voicemails is off sometimes
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DCDial
  • I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.
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Support Rating
Aloware
No answers on this topic
DCDial
I gave DCDial the 10/10 rating because our team loves DCDial ever since we had our initial demo with Haze and I personally got really impressed by DCDial's functionality.
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Alternatives Considered
Aloware
Aloware is definitely more user friendly with an up to date user interface. Their texting feature is much easier to keep records over compared to Chase and the connection while on the phone with customers is a lot better. With Chase, it always seemed staticy and unreliable
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DCDial
We have evaluated CallFire, CallHub, CloudTalk, and PhoneBurner, but unlike DCDial, none of them offer Click Campaigns that require us to press each phone number manually (non-automated dialing) to dial a specific person and ensure compliance at the same time. As the debt collection agency, we have to make sure we are fully compliant.
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Return on Investment
Aloware
No answers on this topic
DCDial
  • Call tracking capabilities.
  • Easy monitoring and reporting features.
  • Compliant call center suite.
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ScreenShots

DCDial Screenshots

Screenshot of Dashboard pageScreenshot of Compliance Suite