TrustRadius

Aloware vs. Enghouse Interactive Contact Centers

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aloware
Score 8.1 out of 10
N/A
Aloware is a contact center solution with turnkey software. Aloware also integrates with CRM and Helpdesk applications. Customers can be engaged by cell phone, text message or social messengers.
$40
per month per user
Enghouse Interactive Contact Centers
Score 6.0 out of 10
N/A
Enghouse Interactive headquartered in Phoenix, Arizona offers Contact Centers, call center software. Enghouse Interactive is a division of global, publicly traded company Enghouse Systems.N/A
Pricing
AlowareEnghouse Interactive Contact Centers
Editions & Modules
iPro
$40
per month per user
uPro
$70
per month per user
xPro
$90
per month per user
No answers on this topic
Offerings
Pricing Offerings
AlowareEnghouse Interactive Contact Centers
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AlowareEnghouse Interactive Contact Centers
Top Pros
Top Cons

No answers on this topic

Features
AlowareEnghouse Interactive Contact Centers
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Aloware
-
Ratings
Enghouse Interactive Contact Centers
7.0
2 Ratings
17% below category average
Agent dashboard00 Ratings7.02 Ratings
Validate callers00 Ratings6.02 Ratings
Outbound response00 Ratings7.02 Ratings
Call forwarding00 Ratings9.02 Ratings
Click-to-call (CTC)00 Ratings6.01 Ratings
Warm transfer00 Ratings7.02 Ratings
Predictive dialing00 Ratings6.02 Ratings
Interactive voice response00 Ratings9.01 Ratings
REST APIs00 Ratings6.01 Ratings
Call scripts00 Ratings6.01 Ratings
Call tracking00 Ratings8.01 Ratings
Multichannel integration00 Ratings7.02 Ratings
CRM software integration00 Ratings7.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Aloware
-
Ratings
Enghouse Interactive Contact Centers
7.4
2 Ratings
10% below category average
Inbound call routing00 Ratings8.02 Ratings
Omnichannel inbound routing00 Ratings8.01 Ratings
Recording00 Ratings6.01 Ratings
Quality management00 Ratings8.01 Ratings
Call analytics00 Ratings8.02 Ratings
Historical reporting00 Ratings8.02 Ratings
Live reporting00 Ratings8.01 Ratings
Customer surveys00 Ratings6.02 Ratings
Customer interaction analytics00 Ratings7.01 Ratings
Best Alternatives
AlowareEnghouse Interactive Contact Centers
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
CloudTalk
CloudTalk
Score 8.8 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.8 out of 10
CloudTalk
CloudTalk
Score 8.8 out of 10
Enterprises
Dialpad Sell
Dialpad Sell
Score 9.3 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 7.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AlowareEnghouse Interactive Contact Centers
Likelihood to Recommend
9.0
(1 ratings)
8.0
(3 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
AlowareEnghouse Interactive Contact Centers
Likelihood to Recommend
Aloware
Having worked in insurance from a work from home standpoint for a while, Aloware is definitely one of the better softwares for use in incoming/outgoing calls. The site is very user friendly and really well managed. The park feature is very convenient as well. The site doesn't feel clunky are have too much information (info overload) like other softwares out there.
AS
Angi Sierra
Licensed Agent
Read full review
Enghouse
Enghouse Interactive Contact Centers is well suited for organizations with existing Microsoft solutions e.g. Lync/Skype for business infrastructure/Teams, Those who run Busy (1000+ calls/day) OMNI channel contact centres and depend on quality management/Quality assurance. I would say less appropriate for small to medium organizations that do not have existing PABX infrastructure.
Verified User
Anonymous
Read full review
Pros
Aloware
  • Incoming Calls
  • Voicemails
  • Text Messages
AS
Angi Sierra
Licensed Agent
Read full review
Enghouse
  • Allows management to easily monitor activity for calls, callers, users, and queue management
  • Relatively simple UI allows users to effectively manage their communication sessions
  • Provides in-depth insights to communication and work activity metrics
Verified User
Anonymous
Read full review
Cons
Aloware
  • Reading text messages directly on the site are sometimes difficult
  • The transcribe on voicemails is off sometimes
AS
Angi Sierra
Licensed Agent
Read full review
Enghouse
  • Sound Alerts
  • Detail of who hangs up the call
  • Less expensive support
Axel Alejandro Alcocer Medellin | TrustRadius Reviewer
Axel Alejandro Alcocer Medellin
Director de Operaciones
Read full review
Likelihood to Renew
Aloware
No answers on this topic
Enghouse
Price. Easy to use. Support.
Axel Alejandro Alcocer Medellin | TrustRadius Reviewer
Axel Alejandro Alcocer Medellin
Director de Operaciones
Read full review
Alternatives Considered
Aloware
Aloware is definitely more user friendly with an up to date user interface. Their texting feature is much easier to keep records over compared to Chase and the connection while on the phone with customers is a lot better. With Chase, it always seemed staticy and unreliable
AS
Angi Sierra
Licensed Agent
Read full review
Enghouse
Enghouse Interactive Contact Centers compared to Zeacom is very powerful in terms of features. The support for integrating with third-party software/hardware is better, and it is much simpler to use because less training is required to upskill the contact center staff. Comes with a lot of documentation and interactive guides/manuals.
Verified User
Anonymous
Read full review
Return on Investment
Aloware
No answers on this topic
Enghouse
  • Using Enghouse to manage our inbound and outbound call communication has allowed for us to focus more time on call quality and trends, rather than how to manage the call load and where to allocate calls.
  • The time spent managing server blips and failovers remains a detractor for our teams.
Verified User
Anonymous
Read full review
ScreenShots