Aloware vs. FrontSpin

Having worked in insurance from a work from home standpoint for a while, Aloware is definitely one of the better softwares for use in incoming/outgoing calls. The site is very user friendly and really well managed. The park feature is very convenient as well. The site doesn't feel clunky are have too much information (info overload) like other softwares out there.

Incentivized

Perfect for:

• Sales Directors,
• Account Development Representatives (ADR),
• Sales Development Representatives,
• Customer Success Managers,
• Technical Support Specialists,
• Account Managers
• People that make calls but don't like the Salesforce user interface

Incentivized

• Incoming Calls
• Voicemails
• Text Messages

Incentivized

• Calling one person after another.
• Follow ups and reminders to call potential clients.
• Keeping track of completed tasks.

Incentivized

• Reading text messages directly on the site are sometimes difficult
• The transcribe on voicemails is off sometimes

Incentivized

• Many competitors had functionality that FrontSpin is building over time
• We have had issues at times with emails attaching to SFDC records, and times where it would not get sent out of FrontSpin

Incentivized

Trained a new recruit on FrontSpin in one session. It's very intuitive.

Incentivized

They do well with their support. Wait times are low, and they are eager to help.

Incentivized

Aloware is definitely more user friendly with an up to date user interface. Their texting feature is much easier to keep records over compared to Chase and the connection while on the phone with customers is a lot better. With Chase, it always seemed staticy and unreliable

Incentivized

Works much better than Xant - I would avoid that one at all costs. Is easier to use than Groove and Outreach but does lack some of the more advanced features.

• Positive impact - revenue has increased by about 10% in one year as all volumes increased by about 20-30%

Incentivized