Aloware vs. MiContact Center

Having worked in insurance from a work from home standpoint for a while, Aloware is definitely one of the better softwares for use in incoming/outgoing calls. The site is very user friendly and really well managed. The park feature is very convenient as well. The site doesn't feel clunky are have too much information (info overload) like other softwares out there.

Incentivized

We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.

• Incoming Calls
• Voicemails
• Text Messages

Incentivized

• Call forwarding
• Voicemail
• Detailed contact list

Incentivized

• Reading text messages directly on the site are sometimes difficult
• The transcribe on voicemails is off sometimes

Incentivized

• Can be little economic
• Hustle to find the right analysis
• Support can be improved

Aloware is definitely more user friendly with an up to date user interface. Their texting feature is much easier to keep records over compared to Chase and the connection while on the phone with customers is a lot better. With Chase, it always seemed staticy and unreliable

Incentivized

- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.

• It keeps all side of our company connected
• Helps facilitate remote work

Incentivized