TrustRadius

Aloware vs. StringeeX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aloware
Score 8.1 out of 10
N/A
Aloware is a contact center solution with turnkey software. Aloware also integrates with CRM and Helpdesk applications. Customers can be engaged by cell phone, text message or social messengers.
$40
per month per user
StringeeX
Score 8.0 out of 10
Small Businesses (1-50 employees)
StringeeX is a customer support platform that lets users connect with customers on any channel (phone, video call, chat, email, social, etc). The platform is designed to make it easy to keep track of all support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, it can integrate with most of popular CRM and Helpdesk tools. The vendor states they are trusted by over 500 companies such as Viettel, Mobifone, Misa, Golden…N/A
Pricing
AlowareStringeeX
Editions & Modules
iPro
$40
per month per user
uPro
$70
per month per user
xPro
$90
per month per user
No answers on this topic
Offerings
Pricing Offerings
AlowareStringeeX
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AlowareStringeeX
Top Pros
Top Cons

No answers on this topic

Features
AlowareStringeeX
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Aloware
-
Ratings
StringeeX
8.3
2 Ratings
0% below category average
Agent dashboard00 Ratings9.02 Ratings
Validate callers00 Ratings8.02 Ratings
Outbound response00 Ratings9.02 Ratings
Call forwarding00 Ratings9.02 Ratings
Click-to-call (CTC)00 Ratings9.02 Ratings
Warm transfer00 Ratings7.02 Ratings
Predictive dialing00 Ratings7.02 Ratings
Interactive voice response00 Ratings6.02 Ratings
REST APIs00 Ratings9.02 Ratings
Call scripts00 Ratings9.02 Ratings
Call tracking00 Ratings8.02 Ratings
Multichannel integration00 Ratings9.02 Ratings
CRM software integration00 Ratings9.02 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Aloware
-
Ratings
StringeeX
7.2
2 Ratings
13% below category average
Inbound call routing00 Ratings8.02 Ratings
Omnichannel inbound routing00 Ratings8.02 Ratings
Recording00 Ratings7.02 Ratings
Quality management00 Ratings7.02 Ratings
Call analytics00 Ratings6.02 Ratings
Historical reporting00 Ratings6.02 Ratings
Live reporting00 Ratings7.02 Ratings
Customer surveys00 Ratings8.02 Ratings
Customer interaction analytics00 Ratings8.02 Ratings
Best Alternatives
AlowareStringeeX
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.8 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.8 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.8 out of 10
Enterprises
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 9.1 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AlowareStringeeX
Likelihood to Recommend
9.0
(1 ratings)
8.0
(2 ratings)
Support Rating
-
(0 ratings)
7.3
(1 ratings)
User Testimonials
AlowareStringeeX
Likelihood to Recommend
Aloware
Having worked in insurance from a work from home standpoint for a while, Aloware is definitely one of the better softwares for use in incoming/outgoing calls. The site is very user friendly and really well managed. The park feature is very convenient as well. The site doesn't feel clunky are have too much information (info overload) like other softwares out there.
AS
Angi Sierra
Licensed Agent
Read full review
StringeeX
I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
Timmy Đỗ | TrustRadius Reviewer
Timmy Đỗ
Sales Executive
Read full review
Pros
Aloware
  • Incoming Calls
  • Voicemails
  • Text Messages
AS
Angi Sierra
Licensed Agent
Read full review
StringeeX
  • It records and monitors calls impeccably.
  • The support team is very reliable and efficient.
  • The interface is very user friendly.
Verified User
Anonymous
Read full review
Cons
Aloware
  • Reading text messages directly on the site are sometimes difficult
  • The transcribe on voicemails is off sometimes
AS
Angi Sierra
Licensed Agent
Read full review
StringeeX
  • It can totally replace the CRM.
Timmy Đỗ | TrustRadius Reviewer
Timmy Đỗ
Sales Executive
Read full review
Support Rating
Aloware
No answers on this topic
StringeeX
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
Timmy Đỗ | TrustRadius Reviewer
Timmy Đỗ
Sales Executive
Read full review
Alternatives Considered
Aloware
Aloware is definitely more user friendly with an up to date user interface. Their texting feature is much easier to keep records over compared to Chase and the connection while on the phone with customers is a lot better. With Chase, it always seemed staticy and unreliable
AS
Angi Sierra
Licensed Agent
Read full review
StringeeX
The support team is more responsive and addresses issues in a timely manner.
Verified User
Anonymous
Read full review
Return on Investment
Aloware
No answers on this topic
StringeeX
  • The analytics have helped me better address areas of need with my staff.
Verified User
Anonymous
Read full review
ScreenShots

StringeeX Screenshots

Screenshot of StringeeX ticket reportScreenshot of StringeeX ticketing system