TrustRadius

Aloware vs. TelebuHub

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aloware
Score 8.1 out of 10
N/A
Aloware is a contact center solution with turnkey software. Aloware also integrates with CRM and Helpdesk applications. Customers can be engaged by cell phone, text message or social messengers.
$40
per month per user
TelebuHub
Score 7.8 out of 10
N/A
TelebuHub is a complete inbound and outbound contact center software solution that enables businesses to manage communication with their customers and clients over several communication channels, such as voice, chat, email, messenger apps, SMS, social media, and webchat. When trying to contact a business, customers have certain expectations such as fast responses, personalized interactions, and timely solutions. TelebuHub is the solution to ensure that all these…N/A
Pricing
AlowareTelebuHub
Editions & Modules
iPro
$40
per month per user
uPro
$70
per month per user
xPro
$90
per month per user
No answers on this topic
Offerings
Pricing Offerings
AlowareTelebuHub
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AlowareTelebuHub
Top Pros
Top Cons

No answers on this topic

Features
AlowareTelebuHub
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Aloware
-
Ratings
TelebuHub
9.6
3 Ratings
14% above category average
Agent dashboard00 Ratings10.03 Ratings
Validate callers00 Ratings9.53 Ratings
Outbound response00 Ratings9.53 Ratings
Call forwarding00 Ratings10.03 Ratings
Click-to-call (CTC)00 Ratings9.53 Ratings
Warm transfer00 Ratings9.03 Ratings
Predictive dialing00 Ratings9.03 Ratings
Interactive voice response00 Ratings10.03 Ratings
REST APIs00 Ratings9.43 Ratings
Call scripts00 Ratings9.53 Ratings
Call tracking00 Ratings10.03 Ratings
Multichannel integration00 Ratings9.43 Ratings
CRM software integration00 Ratings9.53 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Aloware
-
Ratings
TelebuHub
9.5
3 Ratings
14% above category average
Inbound call routing00 Ratings9.53 Ratings
Recording00 Ratings9.53 Ratings
Quality management00 Ratings9.53 Ratings
Call analytics00 Ratings9.53 Ratings
Historical reporting00 Ratings10.03 Ratings
Live reporting00 Ratings9.03 Ratings
Customer surveys00 Ratings9.43 Ratings
Customer interaction analytics00 Ratings9.53 Ratings
Best Alternatives
AlowareTelebuHub
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.8 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.8 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.8 out of 10
Enterprises
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 9.1 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AlowareTelebuHub
Likelihood to Recommend
9.0
(1 ratings)
9.5
(3 ratings)
User Testimonials
AlowareTelebuHub
Likelihood to Recommend
Aloware
Having worked in insurance from a work from home standpoint for a while, Aloware is definitely one of the better softwares for use in incoming/outgoing calls. The site is very user friendly and really well managed. The park feature is very convenient as well. The site doesn't feel clunky are have too much information (info overload) like other softwares out there.
AS
Angi Sierra
Licensed Agent
Read full review
Telebu Communications
We have benefited a lot from this software that seems very complete and helps us to receive many more calls daily, customers are much more satisfied because they are served more promptly and efficiently and the performance of workers is increased. It is one of the best customer service software we have used.
Inés Prieto | TrustRadius Reviewer
Inés Prieto
R&D / Product Development Engineer - Quality
Read full review
Pros
Aloware
  • Incoming Calls
  • Voicemails
  • Text Messages
AS
Angi Sierra
Licensed Agent
Read full review
Telebu Communications
  • Ability to design IVR flow using very user-friendly IVR Studio
  • The remote work capability and extremely low infrastructure cost afforded by cloud deployment
  • User-friendly design, which makes the software very easy to navigate
  • Affordability and flexibility offered by the company in terms of integration
DM
Dev Madhav S D
Product Marketer
Read full review
Cons
Aloware
  • Reading text messages directly on the site are sometimes difficult
  • The transcribe on voicemails is off sometimes
AS
Angi Sierra
Licensed Agent
Read full review
Telebu Communications
  • Could use a mobile app, since the website performance is poor on mobile
  • More social media listening should be added
DM
Dev Madhav S D
Product Marketer
Read full review
Alternatives Considered
Aloware
Aloware is definitely more user friendly with an up to date user interface. Their texting feature is much easier to keep records over compared to Chase and the connection while on the phone with customers is a lot better. With Chase, it always seemed staticy and unreliable
AS
Angi Sierra
Licensed Agent
Read full review
Telebu Communications
No answers on this topic
Return on Investment
Aloware
No answers on this topic
Telebu Communications
  • Improved CSAT scores
  • Agents are happy to use the software without any roadblocks remotely
  • Successful outreach of voice broadcast marketing campaigns
  • Much more organized customer query ticketing
  • Virtual assistant helps a lot in ticketing late-night customer calls
DM
Dev Madhav S D
Product Marketer
Read full review
ScreenShots