TrustRadius

Aloware vs. UJET

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aloware
Score 8.2 out of 10
N/A
Aloware is a contact center solution with turnkey software. Aloware also integrates with CRM and Helpdesk applications. Customers can be engaged by cell phone, text message or social messengers.
$40
per month per user
UJET
Score 9.6 out of 10
N/A
UJET is presented as a cloud contact center platform for the smartphone era. By modernizing digital and in-app experiences, UJET aims to unify the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.N/A
Pricing
AlowareUJET
Editions & Modules
iPro
$40
per month per user
uPro
$70
per month per user
xPro
$90
per month per user
No answers on this topic
Offerings
Pricing Offerings
AlowareUJET
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AlowareUJET
Top Pros
Top Cons

No answers on this topic

Features
AlowareUJET
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Aloware
-
Ratings
UJET
8.3
2 Ratings
0% below category average
Agent dashboard00 Ratings9.02 Ratings
Validate callers00 Ratings8.52 Ratings
Outbound response00 Ratings8.52 Ratings
Call forwarding00 Ratings7.01 Ratings
Click-to-call (CTC)00 Ratings8.52 Ratings
Warm transfer00 Ratings9.02 Ratings
Predictive dialing00 Ratings8.52 Ratings
Interactive voice response00 Ratings8.52 Ratings
REST APIs00 Ratings7.01 Ratings
Call scripts00 Ratings7.42 Ratings
Call tracking00 Ratings8.52 Ratings
CRM software integration00 Ratings9.02 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Aloware
-
Ratings
UJET
7.9
1 Ratings
4% below category average
Inbound call routing00 Ratings7.01 Ratings
Omnichannel inbound routing00 Ratings8.01 Ratings
Recording00 Ratings9.01 Ratings
Quality management00 Ratings8.01 Ratings
Call analytics00 Ratings8.01 Ratings
Historical reporting00 Ratings8.01 Ratings
Live reporting00 Ratings8.01 Ratings
Customer surveys00 Ratings7.01 Ratings
Customer interaction analytics00 Ratings8.01 Ratings
Best Alternatives
AlowareUJET
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 9.1 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AlowareUJET
Likelihood to Recommend
9.0
(1 ratings)
9.0
(2 ratings)
User Testimonials
AlowareUJET
Likelihood to Recommend
Aloware
Having worked in insurance from a work from home standpoint for a while, Aloware is definitely one of the better softwares for use in incoming/outgoing calls. The site is very user friendly and really well managed. The park feature is very convenient as well. The site doesn't feel clunky are have too much information (info overload) like other softwares out there.
AS
Angi Sierra
Licensed Agent
Read full review
UJET
Great value for the money. They are always releasing new features, their support team is very responsive and they care about the customer experience. Overall I would say they are working to provide a product that is valuable, useful, and intuitive. Specifically, well-suited areas include: the IVR system, routing, and configuration Areas we have not explored include the chat service and virtual agent but they seem like worthwhile tools to explore.
Verified User
Anonymous
Read full review
Pros
Aloware
  • Incoming Calls
  • Voicemails
  • Text Messages
AS
Angi Sierra
Licensed Agent
Read full review
UJET
  • Tracking number of calls and chats everyday
  • Tracking Average handle time
  • View calls waiting in the queue
Verified User
Anonymous
Read full review
Cons
Aloware
  • Reading text messages directly on the site are sometimes difficult
  • The transcribe on voicemails is off sometimes
AS
Angi Sierra
Licensed Agent
Read full review
UJET
  • CRM integration customization
  • Advanced Reporting
  • SSO Integration
Verified User
Anonymous
Read full review
Alternatives Considered
Aloware
Aloware is definitely more user friendly with an up to date user interface. Their texting feature is much easier to keep records over compared to Chase and the connection while on the phone with customers is a lot better. With Chase, it always seemed staticy and unreliable
AS
Angi Sierra
Licensed Agent
Read full review
UJET
UJET is better when it comes to tracking AHT and the number of interactions. It also provides us with real-time CSAT
Verified User
Anonymous
Read full review
Return on Investment
Aloware
No answers on this topic
UJET
  • There were a few system outages, they have since implemented a business continuity plan
  • Their onboarding support was really good
  • They built out an integration to Assembled which is great for workforce management
Verified User
Anonymous
Read full review
ScreenShots