Altair SmartSight vs. BrightGauge

As per my knowledge and Altair Product experience, It is really a good product that comes with multiple features like IoT, BigData, dashboards, and other things. I personally really enjoyed using the services provided by Altair. It is well suited for the organizations who don't spend much time setting up their own platform, maintenance, and much more because Altair not only provides the platform but they will care about your products with good customer support and maintenance. I only found a bit low in the case of machine learning and AI products because I have checked different products that provide these services with good accuracy.

Incentivized

I think this tool is an absolute have to have for MSPs, especially those using ConnectWise PSA for a ticketing system. From internal KPIs to showing customer's the value of your Managed Service, you will need this tool. 9/10 because the need for longer data sets is growing for my team. Trend lines over time are a big push industry wide to show improvements in our customers over the time as our MSP customer. Presently my team has to use CW PSA's Report Writer and that tool is the least user friendly we've encountered. Looking forward to the evolution of BrightGauge for our business

Incentivized

• The global navigation bar with links to the library for easy access and management within the platform.
• Simplified task viewer where we can find the profile, performance, help, resources and a link also to manage your account.
• System administrators can define profiles for task execution.

Incentivized

• Robust and flexible kinds of dashboards and gauges
• Great customer support that often leaves custom video recordings answering your question, showing you how to do what you're asking
• Good ability to tie into critical data sources for our company's operations

Incentivized

• Integration with other systems could be better.
• Ability to handle large amount of data.
• Expertise services might be better.

Incentivized

• Modifying data sets to bring in custom fields requires an experienced SQL engineer
• Cost when bringing in lots of data sources can be prohibitive
• Limited ability to format gauges and reports
• Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!

Incentivized

Very user-friendly UI and visual representation is also good for the price offered. Good tool but lacks some advanced and AI-based insights. It has an edge over other tools for the price of this tool. It has some great potential and i would consider this in my top 5 when considering tools of this domain

Incentivized

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

I only had one problem with the software, and the support system response was very quick.

Incentivized

We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.

Incentivized

Altair smart sight stacks up against all the products mentioned above because it comes with a wide variety of applications and services like Big Data, IoT services, Embedded systems, cloud-based service, data visualization, Machine learning, dashboarding, and much more. I have used the other products like Logi Composer, Tableau CRM, and PowerBI but they only handle the specific use cases. So Because of that Altair Smartsight really provide a good and wide range of solution.

Incentivized

We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.

Incentivized

• The workflow interface consists of the workflow canvas where we do our actual pipeline and workflow execution log, display information and each process.
• You can use it to create a workflow and the available execution profiles in which to run them.
• We currently have one session running for each workflow.

Incentivized

• Faster compilation of Business Review material
• For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
• From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.

Incentivized