Altair SmartSight vs. eMite

As per my knowledge and Altair Product experience, It is really a good product that comes with multiple features like IoT, BigData, dashboards, and other things. I personally really enjoyed using the services provided by Altair. It is well suited for the organizations who don't spend much time setting up their own platform, maintenance, and much more because Altair not only provides the platform but they will care about your products with good customer support and maintenance. I only found a bit low in the case of machine learning and AI products because I have checked different products that provide these services with good accuracy.

Incentivized

eMite is well suited for small to mid scale companies. Their goal has been to aggregate data from every source and provide personalized views for both business and IT, with a presentation layer that is truly end user oriented, since the beginning. With my experience, I strongly believe that it is not very well suited for large companies.

Incentivized

• The global navigation bar with links to the library for easy access and management within the platform.
• Simplified task viewer where we can find the profile, performance, help, resources and a link also to manage your account.
• System administrators can define profiles for task execution.

Incentivized

• Achieving granular level analytics be it for a Queue, Agent or Omnichannel Interactions.
• Data Visualization with simple and efficient reports.
• Robust real-time reporting.

Incentivized

• Integration with other systems could be better.
• Ability to handle large amount of data.
• Expertise services might be better.

Incentivized

• With so much data in one dashboard, sometimes it can be overwhelming to miss out on what you were look at in first place.
• Wish this solution had some alerting system. For example, a beep sent out from eMite when a call hits the queue.
• Interactive Data Visualization needs to be implemented.

Incentivized

Very user-friendly UI and visual representation is also good for the price offered. Good tool but lacks some advanced and AI-based insights. It has an edge over other tools for the price of this tool. It has some great potential and i would consider this in my top 5 when considering tools of this domain

Incentivized

1. Creates the best user experience across different medias. 2. Pushes the contact center reporting to a new level. 3. eMite comes with regular KPIs out of the box, but it also allows users to fully configure their KPIs based on their specific data and requirements. 4. Browser based solution that can provide actionable insights for making complex business decisions.

Incentivized

I only had one problem with the software, and the support system response was very quick.

Incentivized

Support for eMite so has far has been excellent. Most of the tickets are resolved the same day. I have always seen their SLAs staying intact even for a complex situations let alone bugs that are raised to development teams. So, I never had any bad day with eMite support. They were always on dot.

Incentivized

Altair smart sight stacks up against all the products mentioned above because it comes with a wide variety of applications and services like Big Data, IoT services, Embedded systems, cloud-based service, data visualization, Machine learning, dashboarding, and much more. I have used the other products like Logi Composer, Tableau CRM, and PowerBI but they only handle the specific use cases. So Because of that Altair Smartsight really provide a good and wide range of solution.

Incentivized

eMite cuts down all the manual part[s] of getting the data and organizing [it]. This happens in the abstract layer that keeps the user in the no worry one. eMite becomes part of the solution itself rather an external application that receives data from the solution. KPI and some other complex calculations are taken care of by this wonderful analytics tool.

Incentivized

• The workflow interface consists of the workflow canvas where we do our actual pipeline and workflow execution log, display information and each process.
• You can use it to create a workflow and the available execution profiles in which to run them.
• We currently have one session running for each workflow.

Incentivized

• Reaching out to the granular data.
• Easy to make business decisions.
• Increases productivity.

Incentivized