What users are saying about
24 Ratings
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Score 8.7 out of 100
1 Rating
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Score 6 out of 100

Likelihood to Recommend

Altaro VM Backup

While I am not an IT professional, I can get around and do a lot of things. For a novice user like myself, the UI is fairly straightforward and easy to set-up and manage. If I was delving into more detailed backups and replication (not currently using) I still believe that a novice user like myself would be able to manage. Pricing based on host and not VMs is attractive for the end-user. If you had your VMs stored on a number of different hosts, it could get pricey.
Jarret Schwartz | TrustRadius Reviewer

Digital Guardian

When Digital Guardian works well, it really is fairly seamless. You may notice a tiny bit of additional lag on some programs, but for the most part, when it functions properly, it's fairly unobtrusive. Therein lies the rub...when it functions properly. We had frequent program conflicts with Digital Guardian. We had one issue that caused Digital Guardian to completely cripple Microsoft Outlook, and similarly cripple Microsoft Excel. It took Digital Guardian weeks to even release any kind of fix for the issue, and the first several fixes did not, in fact, resolve the issue. We ended up having to completely remove it from our environment and are still waiting for a confirmed more stable version, as it simply caused far too much disruption to our user base, and also consumed an extremely large amount of time from our admins dealing with user issues related to these problems.
Kurt Ferguson | TrustRadius Reviewer

Pros

Altaro VM Backup

  • Fast and simple setup. I didn't need to read through ANY documentation to set up and have a backup running.
  • Easy and cost-effective licensing. I didn't need to count CPU's or VM's or other random facts to work out my licensing. Just how many hosts, and then one of 3 feature levels of which two have unlimited VM licensing. Hosts x Feature Set = Cost.
  • Easy Restores. Backing up is one thing, but restoring and having confidence in the restore is another. It just works, simple and effective.
  • Help is easy to find if you need it. From within the app, it gives you options of email, phone, and live chat, which is usually available even with odd time zones in play.
Anonymous | TrustRadius Reviewer

Digital Guardian

  • Email data leaks - DLP software must prevent certain actions to work well. Let's say you try to copy and paste an SS # to an email, or upload sensitive data to your personal email account. Guardian Edge can prevent that, and then alert administrators that it happened
  • Unauthorized file copies - Guardian Edge can also prevent users from copying files from a sensitive restricted area to somewhere else where they might be able to more easily exfiltrate it. A good example would be from a company file share to a less secure server or their own home drive
  • Alerting Administrators of suspicious activities - Any time a user uploads a file to an upload service or personal email, it is logged and reported as an event to be reviewed. If it found nothing in scanning the data, it will still notify you that it happened so you can review it yourself to confirm it wasn't a false negative.
Kurt Ferguson | TrustRadius Reviewer

Cons

Altaro VM Backup

  • Single file restore is not included in the 2 VM free edition.
  • Can't restore a single SQL database, you have to restore the entire VM.
Stefano Sanna | TrustRadius Reviewer

Digital Guardian

  • Program Conflicts - DLP software can often cause undesirable effects in programs, and Digital Guardian is no exception here. We had substantial issues with it locking up Microsoft Outlook and Microsoft Excel.
  • Excessive false positives - If you don't tune the software properly, you may end up reviewing a lot of non-critical items, and that can lead to lots of extra admin time for fairly benign occurrences.
  • Frequent program updates - Digital Guardian issues hotfixes and patches for their software frequently, and often times those updates will fix one problem, but cause another problem
  • Reverting to older versions - We frequently had to revert to older versions after testing a fix for an issue, because the new fix would break something else. This became very frustrating to end users, administrators, and management.
Kurt Ferguson | TrustRadius Reviewer

Support Rating

Altaro VM Backup

Altaro VM Backup 8.8
Based on 14 answers
The chat is very responsive. They work hard to find you a solution. They are very competent and very friendly. Most of the time they will simply open a request for you and ask to send the support package (bunch of logs and files) and will come back by email, but you can also click on the chat button inside Altaro to talk to someone.
Anonymous | TrustRadius Reviewer

Digital Guardian

No score
No answers yet
No answers on this topic

Alternatives Considered

Altaro VM Backup

Altaro brings value to organizations looking at other platforms. It's definitely less expensive overall than Veeam, Datto or Infrascale. The recovery solution for Altaro is very good and reliable. Any organization looking at Veeam should consider Altaro as a potential alternative - depending on requirements. Although lacking in some granular backup/recovery systems, organizations looking at the backup of VMs only - numerous VMs with an off-site cloud location already setup. Costs can potentially increase if numerous versions or long deletion policy needs to be maintained. However such costs would increase on Veeam as well. Solarwinds and Carbonite charge based on selected sizes while Asigra has an amazing deduplication system for VMs, however, Asigra can become pricey with longer deletion/versioning setups as well.
Calin Popescu | TrustRadius Reviewer

Digital Guardian

DG is the only DLP platform I've used at my current employer. I used it at my previous employer as well, and we ended up abandoning future deployments of it due to many problems caused by it, especially with web browsers. This was in 2015, rather than the 2018 version I used with my current employer, but I feel it still warrants mentioning. DG works great...when it works. When it doesn't, it's a disaster.
Kurt Ferguson | TrustRadius Reviewer

Return on Investment

Altaro VM Backup

  • We have a reliable backup solution.
  • I always know if/when a job fails.
  • Any time I have had to restore a backup, it was a straight-forward process.
Jarret Schwartz | TrustRadius Reviewer

Digital Guardian

  • Lost work hours - We lost lots of work hours due to admins having to troubleshoot program issues, and also manually remove DG agents from machines so that users could get back to work.
  • No DLP protection because we had to mass uninstall it - We ended up pulling DG from our entire environment because of the problems it caused with Excel and Outlook. DG acknowledged this was absolutely their fault, but it took them quite a while to issue a fix, and the first several did not actually resolve the problem. We simply did not have the time or patience to beta test their software for them. As a result, our users have to run with no DLP protection, just so they can actually work.
  • Negative perception of IT - DG actually ended up giving the IT Department quite a black eye. Users were nervous any time we mentioned we were doing software maintenance or patching, because they were fearful that some new problem was going to be introduced and they wouldn't be able to do their jobs. It has taken time and many hours to repair that trust.
Kurt Ferguson | TrustRadius Reviewer

Pricing Details

Altaro VM Backup

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Altaro VM Backup Editions & Modules

Edition
FreeFree
Subscription License - Standard Edition59.802
Subscription License - Unlimited Edition73.802
Subscription License - Unlimited Plus Edition89.202
Perpetual License - Standard Edition$5953
Perpetual License - Unlimited Edition$6953
Perpetual License - Unlimited Plus Edition$8753
  1. per VM/per year
  2. per host
Additional Pricing Details

Digital Guardian

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Digital Guardian Editions & Modules

Additional Pricing Details

Add comparison