Altaro VM Backup vs Trend Micro Smart Protection Suite, with XGen

Likelihood to Recommend

While I am not an IT professional, I can get around and do a lot of things. For a novice user like myself, the UI is fairly straightforward and easy to set-up and manage. If I was delving into more detailed backups and replication (not currently using) I still believe that a novice user like myself would be able to manage. Pricing based on host and not VMs is attractive for the end-user. If you had your VMs stored on a number of different hosts, it could get pricey.

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Jarret Schwartz

Operations Manager

Technics Dental LaboratoryMedical Device, 11-50 employees

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1. For malware, botnet threat detection, and prevention.2. To reduce the risk of information loss.3. To monitor communication within your network.4. To assess potential vulnerabilities and proactively protect endpoints, servers and applications.

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Ravinder Beniwal

Consultant - Intellectual Property

UnitedLex CorporationLegal Services, 1001-5000 employees

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Feature Rating Comparison

Altaro VM Backup

Trend Micro Smart Protection Suite, with XGen

Anti-Exploit Technology

Endpoint Detection and Response (EDR)

Centralized Management

Hybrid Deployment Support

Infection Remediation

Vulnerability Management

Malware Detection

Pros

Fast and simple setup. I didn't need to read through ANY documentation to set up and have a backup running.
Easy and cost-effective licensing. I didn't need to count CPU's or VM's or other random facts to work out my licensing. Just how many hosts, and then one of 3 feature levels of which two have unlimited VM licensing. Hosts x Feature Set = Cost.
Easy Restores. Backing up is one thing, but restoring and having confidence in the restore is another. It just works, simple and effective.
Help is easy to find if you need it. From within the app, it gives you options of email, phone, and live chat, which is usually available even with odd time zones in play.

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Verified User

Manager in Information Technology

Computer Hardware Company, 11-50 employees

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Provides better integration across multiple platforms.
Automatic and re-settable time for scan.
Includes a message security gateway for specific applications like Office 365 SharePoint.

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Verified User

Engineer in Information Technology

Telecommunications Company, 5001-10,000 employees

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Cons

Single file restore is not included in the 2 VM free edition.
Can't restore a single SQL database, you have to restore the entire VM.

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Stefano Sanna

System Administrator

GOPLegal Services, 501-1000 employees

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Multiple agents for different pieces of the software and they don't talk.
Mac install is super difficult and if I update the OS on a Mac it breaks the OS if Trend Micro Smart is not compatible with that version.
Communication drops to the server randomly and has to work with tech support to get it working again.

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Verified User

Manager in Information Technology

Defense & Space Company, 201-500 employees

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Support Rating

Altaro VM Backup 8.8

Based on 14 answers

The chat is very responsive. They work hard to find you a solution. They are very competent and very friendly. Most of the time they will simply open a request for you and ask to send the support package (bunch of logs and files) and will come back by email, but you can also click on the chat button inside Altaro to talk to someone.

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Verified User

Director in Information Technology

Information Technology and Services Company, 201-500 employees

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Trend Micro Smart Protection Suite, with XGen 7.9

Based on 8 answers

I have only had to contact technical support once, which in itself shows what a good product this is, and I received spot-on advice from the person I contacted.

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Melissa Cartee

CFO (Chief Financial Officer)

Naval War College FoundationNon-profit Organization Management, 11-50 employees

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Alternatives Considered

Altaro brings value to organizations looking at other platforms. It's definitely less expensive overall than Veeam, Datto or Infrascale. The recovery solution for Altaro is very good and reliable. Any organization looking at Veeam should consider Altaro as a potential alternative - depending on requirements. Although lacking in some granular backup/recovery systems, organizations looking at the backup of VMs only - numerous VMs with an off-site cloud location already setup. Costs can potentially increase if numerous versions or long deletion policy needs to be maintained. However such costs would increase on Veeam as well. Solarwinds and Carbonite charge based on selected sizes while Asigra has an amazing deduplication system for VMs, however, Asigra can become pricey with longer deletion/versioning setups as well.

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Calin Popescu

Owner

Office Wave Technology SolutionsComputer & Network Security, 1-10 employees

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Everything I've used and installed before and since has been easier to implement and support. TM had attractive pricing, however, that was negated by the overall experience.

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Verified User

Director in Information Technology

Hospital & Health Care Company, 11-50 employees

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Return on Investment

We have a reliable backup solution.
I always know if/when a job fails.
Any time I have had to restore a backup, it was a straight-forward process.

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Jarret Schwartz

Operations Manager

Technics Dental LaboratoryMedical Device, 11-50 employees

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We have stopped multiple infections of ransomware from spreading.
Lost some productivity when database crashed
Updates tend to slow system down

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Verified User

Technician in Information Technology

Hospital & Health Care Company, 51-200 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Altaro VM Backup Editions & Modules

Edition

Free	Free
Subscription License - Standard Edition	59.80²
Subscription License - Unlimited Edition	73.80²
Subscription License - Unlimited Plus Edition	89.20²
Perpetual License - Standard Edition	$595³
Perpetual License - Unlimited Edition	$695³
Perpetual License - Unlimited Plus Edition	$875³

per VM/per year
per host

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Trend Micro Smart Protection Suite, with XGen Editions & Modules

—

Additional Pricing Details

—

Rating Summary

Altaro VM Backup

Trend Micro Smart Protection Suite, with XGen

Altaro VM Backup

Trend Micro Smart Protection Suite, with XGen

Altaro VM Backup vs Trend Micro Smart Protection Suite, with XGen

Altaro VM Backup

Trend Micro Smart Protection Suite, with XGen

Feature Rating Comparison

Endpoint Security

Anti-Exploit Technology

Endpoint Detection and Response (EDR)

Centralized Management

Hybrid Deployment Support

Infection Remediation

Vulnerability Management

Malware Detection

Pros

Cons

Support Rating

Alternatives Considered

Return on Investment

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Altaro VM Backup Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Trend Micro Smart Protection Suite, with XGen Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Support Rating

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