Altera Paragon vs. Definitive Healthcare

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Altera Paragon
Score 5.5 out of 10
N/A
Paragon is an HIS (hospital information system) solution for smaller hospitals formerly developed by McKesson, supported by Allscripts since late 2017, and now from Altera Digital Health since 2023.N/A
Definitive Healthcare
Score 4.9 out of 10
N/A
Definitive Healthcare in Framingham offers a healthcare provider database providing contact data for key stakeholders across as well as data pertinent for population health studies.N/A
Pricing
Altera ParagonDefinitive Healthcare
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
Altera ParagonDefinitive Healthcare
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Altera ParagonDefinitive Healthcare
Top Pros

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Top Cons

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Best Alternatives
Altera ParagonDefinitive Healthcare
Small Businesses

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Medium-sized Companies
Smartsheet
Smartsheet
Score 8.0 out of 10

No answers on this topic

Enterprises
Smartsheet
Smartsheet
Score 8.0 out of 10

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All AlternativesView all alternativesView all alternatives
User Ratings
Altera ParagonDefinitive Healthcare
Likelihood to Recommend
1.0
(1 ratings)
1.3
(4 ratings)
Usability
-
(0 ratings)
1.0
(1 ratings)
Support Rating
-
(0 ratings)
1.0
(1 ratings)
User Testimonials
Altera ParagonDefinitive Healthcare
Likelihood to Recommend
Altera Digital Health
10 years ago the product was a good product, owned by McKesson and built on newer code. Over the years it has failed to keep up with the rapidly changing healthcare changes and struggled to fix those problems it created with new code. We had to recently move to Epic as a Community Connect client to keep up with all the changes as Paragon couldn't.
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Definitive Healthcare
I think the best scenario for using Definitive Healthcare is if accuracy isn't very important. If you just want to spam a lot of people and you don't really care where the contacts land, they're your vendor. If, on the other hand, you like accuracy and are hoping the commercial list vendor supplies data that will help your business grow, I feel they are less well suited to those use cases.
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Pros
Altera Digital Health
No answers on this topic
Definitive Healthcare
  • Provides a list of hospitals, health systems, medical groups, and practices
  • Helps show what locations are under certain systems or groups
  • Gives insight into specialties and employee counts
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Cons
Altera Digital Health
  • Fix key software issues
  • Off shore support
  • Keeping the product up to Healthcare standards
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Definitive Healthcare
  • Outdated UI and lacks integration with popular software
  • Account Management team is unempowered to solve problems or come up with creative solutions.
  • Slow response time. I waited 3 weeks for a response from their team on a question.
  • Database lack key contacts especially Director level and above. Poor tool for sales team.
  • Poor customer service. I constantly felt like I was chasing them for a meeting or on questions.
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Usability
Altera Digital Health
No answers on this topic
Definitive Healthcare
It was unusable for us because key contacts were not there and our sales team had to tell Definitive what contacts were missing. Waste of time and money.
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Support Rating
Altera Digital Health
No answers on this topic
Definitive Healthcare
Account Managers and team often do not respond for weeks at a time.
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Alternatives Considered
Altera Digital Health
We have recently moved to Epic as our EMR. Paragon isn't as user-friendly nor does it keep up with HealthCare standards. Paragon upgrades were very long and caused downtime, while Epic upgrades are a lot faster.
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Definitive Healthcare
I use both. Definitive Healthcare is better when you need specific hospital and clinic names. ZoomInfo only gives you a local address but refers to each location as the health system name so hard to define where particular people are from.
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Return on Investment
Altera Digital Health
  • ROI in the beginning, but as time passed we risked losing a lot
  • Support costs are low compared to others, but you pay for what you get
  • Couldn't continue to use it
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Definitive Healthcare
  • In my experience, We've experienced no value from the data
  • In my opinion, we've paid for no value
  • So the RoI is negative
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ScreenShots