Alterian Real-Time CX Platform vs. Appcues

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alterian Real-Time CX Platform
Score 6.0 out of 10
N/A
Alterian Real-Time CX Platform (launched as "Chameleon" in 2017) is a customer journey orchestration management solution, oriented towards global audiences. Alterian tracks individual journey performance in real time and, with metrics, evaluates the success of KPI/goal performances from multiple journeys. SDL divested itself of the platform in late 2016, and the Alterian division re-emerged as a result of this as an independent company.N/A
Appcues
Score 9.1 out of 10
N/A
Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The goal of using Appcues is to improve product engagement within the user's own customer base.
$299
per month/billed monthly
Pricing
Alterian Real-Time CX PlatformAppcues
Editions & Modules
No answers on this topic
Essentials
$299
per month/billed monthly
Growth
$879
per month/billed annually
Enterprise
Contact sales team
Offerings
Pricing Offerings
Alterian Real-Time CX PlatformAppcues
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Alterian Real-Time CX PlatformAppcues
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Alterian Real-Time CX PlatformAppcues
Small Businesses
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Medium-sized Companies
Quadient Inspire
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Whatfix
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Score 9.5 out of 10
Enterprises
Quadient Inspire
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Score 9.4 out of 10
Whatfix
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Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Alterian Real-Time CX PlatformAppcues
Likelihood to Recommend
-
(0 ratings)
7.7
(7 ratings)
User Testimonials
Alterian Real-Time CX PlatformAppcues
Likelihood to Recommend
Alterian
No answers on this topic
Appcues
It is well suited for SaaS products or services that have a highly complex user interface. Through Appcues, you can ensure that people discover all the existing and new features and make them understand the value of your product as soon as possible to address the evergreen issue of churn. But if your user interface is really messed up, you should change the product itself instead of using a tool like Appcues to explain everything on the screen.
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Pros
Alterian
No answers on this topic
Appcues
  • As a whole, Appcues is very easy to use.
  • You can build templates to easily style future modal windows and tooltips.
  • They have great customer service! Any time I've had a question our support rep always gets back to me with solutions.
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Cons
Alterian
No answers on this topic
Appcues
  • We were extremely surprised that there are not any Appcues used in Appcues. The app is pretty easy to use, once you figure out how to use it. There were not any type of tutorials when we logged in that quickly walked through how to setup a flow.
  • Appcues has lots of support articles, however they are almost so numerous that it was hard to find simple onboarding documentation that we found useful.
  • The different tooltips and product actions are great, but being able to customize the different cues a little bit more by changing sizes and aspect ratios could be an improvement.
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Alternatives Considered
Alterian
No answers on this topic
Appcues
It has a much, much better user interface, better customer care, and of course better pricing. This along with the fact that they were very accommodating for our use case ensured we went ahead with Appcues.
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Return on Investment
Alterian
No answers on this topic
Appcues
  • Appcues has allowed us to quickly deploy user help features that target specific users, audiences, even customers with very little effort.
  • Appcues has helped gain user traction by providing helpful tooltips, tours, and other rich content, reducing the first-time user learning curve.
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ScreenShots