What users are saying about
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.7 out of 100
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

Alterian Real-Time CX Platform

No answers on this topic

Gainsight PX

PX is great for adding into an existing portal to understand how the customer is using the site. With the customer-specific data it is easy to tie back to individual accounts. PX may not be useful with large amounts of anonymous data is it would give accurate numbers but they may not be actionable.
Anonymous | TrustRadius Reviewer

Pros

Alterian Real-Time CX Platform

No answers on this topic

Gainsight PX

  • Setting up a new campaign is a step by step process that you are lead through by the application.
  • Analytics are right there on the campaign that is currently active. You also have the ability to filter on the data to obtain additional information.
  • There is the ability to run multiple campaigns at the same time. This allows for the ability to be very focused by account.
Helene Tapper | TrustRadius Reviewer

Cons

Alterian Real-Time CX Platform

No answers on this topic

Gainsight PX

  • End user support for configuration to the Gainsight CS Portal.
  • Ability to see where a feature path is tagged (visually) after it is in progress.
Justin Miller | TrustRadius Reviewer

Likelihood to Renew

Alterian Real-Time CX Platform

No score
No answers yet
No answers on this topic

Gainsight PX

Gainsight PX 8.2
Based on 1 answer
I like the product, find it pretty easy to use. As we move forward, looking forward to using more of the functionality.
Helene Tapper | TrustRadius Reviewer

Support Rating

Alterian Real-Time CX Platform

No score
No answers yet
No answers on this topic

Gainsight PX

Gainsight PX 7.1
Based on 6 answers
Overall, very friendly representatives and super professional. On a high level, I haven't seen much correspondence to previous issues we've had in the past.
Oded Wilder | TrustRadius Reviewer

Alternatives Considered

Alterian Real-Time CX Platform

No answers on this topic

Gainsight PX

The main reason is that Gainsight PX offers a perfect combo - analytics and customer engagement. That allows us to make the engagement contextual, based on real-time analytics results.
Igor Kranjčec | TrustRadius Reviewer

Return on Investment

Alterian Real-Time CX Platform

No answers on this topic

Gainsight PX

  • We have become more data-driven as a whole. Rather than just making assumptions based on gut feeling, we back that up with data.
  • We have become more aware of features that are 1) used way more than we thought, and 2) features that don't get touched.
  • We have been able to find examples of innovative ways users are engaging with our product.
Julie Pinto | TrustRadius Reviewer

Screenshots

Alterian Real-Time CX Platform

Pricing Details

Alterian Real-Time CX Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Alterian Real-Time CX Platform Editions & Modules

Additional Pricing Details

Gainsight PX

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Gainsight PX Editions & Modules

Edition
Starter (Free)$01
StarterStarting at $400/M2
GrowthCustom3
  1. 100 or less MAUs (Monthly Active Users)
  2. 500+ MAUs (Monthly Active Users)
  3. Per MAUs (Monthly Active Users) and more
Additional Pricing Details

Add comparison