Top Rated
121 Ratings
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Score 8.6 out of 101
44 Ratings
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Score 7.6 out of 101

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Likelihood to Recommend

Alteryx Analytics

I wish I had found and used Alteryx Analytics years ago. Having multiple data sources with a variety of naming conventions for our businesses we spent WEEKS cleaning/reorganizing/renaming fields in our data to be able to consolidate. We did this on one set of reports for one use. Each time we wanted an update this process would need to be repeated. This took tons of useless admin time. Had we had Alteryx we could have created 1 identifier, noted all the different naming conventions or issues, selected the ones we wanted and created the workflow to use it over and over and over again on any data we wanted. Build once - use multiple times. It would have been (and now is) a HUGE time saver. Plus any new anomalies are identified by the program as errors so you can "autocorrect" them in the same workflow. Alteryx is a miracle in my opinion.
Susan Knolla profile photo

Lithium Social Media Management

Lithium Social Web is geared towards scaled social support, it can scale to quite a large size if required. Support is the key here, if you're looking for a tool to manage social interactions across multiple services then this is a great tool but it shines when it comes to this.Lithium Social Web however is not a full fledged marketing solution, this isn't an engagement tool for marketing, while there are features to support publishing and broadcast of content at scheduled intervals the focus is around support and Customer Relationship Management.What are you currently looking to achieve?Is it a social support tool you're looking for?Are you looking to expand or grow your Social Customer Support strategy over time?
Robert Thomson profile photo

Feature Rating Comparison

BI Standard Reporting

Alteryx Analytics
7.9
Lithium Social Media Management
Pixel Perfect reports
Alteryx Analytics
8.0
Lithium Social Media Management
Customizable dashboards
Alteryx Analytics
6.8
Lithium Social Media Management
Report Formatting Templates
Alteryx Analytics
9.0
Lithium Social Media Management

Ad-hoc Reporting

Alteryx Analytics
8.5
Lithium Social Media Management
Drill-down analysis
Alteryx Analytics
8.3
Lithium Social Media Management
Formatting capabilities
Alteryx Analytics
8.2
Lithium Social Media Management
Integration with R or other statistical packages
Alteryx Analytics
9.5
Lithium Social Media Management
Report sharing and collaboration
Alteryx Analytics
8.0
Lithium Social Media Management

Report Output and Scheduling

Alteryx Analytics
8.7
Lithium Social Media Management
Publish to Web
Alteryx Analytics
8.2
Lithium Social Media Management
Publish to PDF
Alteryx Analytics
8.5
Lithium Social Media Management
Report Versioning
Alteryx Analytics
9.0
Lithium Social Media Management
Report Delivery Scheduling
Alteryx Analytics
8.9
Lithium Social Media Management

Data Discovery and Visualization

Alteryx Analytics
7.9
Lithium Social Media Management
Pre-built visualization formats (heatmaps, scatter plots etc.)
Alteryx Analytics
8.0
Lithium Social Media Management
Location Analytics / Geographic Visualization
Alteryx Analytics
7.4
Lithium Social Media Management
Predictive Analytics
Alteryx Analytics
8.2
Lithium Social Media Management

Access Control and Security

Alteryx Analytics
8.3
Lithium Social Media Management
Multi-User Support (named login)
Alteryx Analytics
8.0
Lithium Social Media Management
Role-Based Security Model
Alteryx Analytics
8.0
Lithium Social Media Management
Multiple Access Permission Levels (Create, Read, Delete)
Alteryx Analytics
9.0
Lithium Social Media Management

Mobile Capabilities

Alteryx Analytics
4.0
Lithium Social Media Management
Responsive Design for Web Access
Alteryx Analytics
4.0
Lithium Social Media Management

Pros

  • Excellent support for the tools through training/white papers and online support.
  • Ease of use - high common sense factor makes the program easy to learn and apply.
  • Compatibility with everything but specifically with commonly used key programs like Tableau.
Susan Knolla profile photo
  • Social response work flow management
  • Agent performance reporting & insights
  • Unified platform across marketing and social customer service
  • Notification & alerts
Yannick Pierre profile photo

Cons

  • Poor documentation
  • Costly
  • Overkill for simple tasks
  • Not many options for data visualization
Sanket Bharaswadkar profile photo
  • Reporting - reporting layout and functionality e.g. enables us to export certain smart views into reports
  • Unable to open large volume of posts - system crashes or refuses to open
  • For some things you can't customise or set things up for different requirements e.g. all or nothing
  • Not many optimisations unless you pay for it - a lot of manual processing to get things you want which is not feasible
  • No automation
  • Very basic reporting
No photo available

Likelihood to Renew

Alteryx Analytics6.5
Based on 14 answers
I personally have moved to a different position that does not require data analysis tools. I really enjoyed working with Alteryx and think it is a great tool, but have moved to a different organization and role.
Mika Silverman profile photo
Lithium Social Media Management9.1
Based on 3 answers
We just renewed our contracted with LSW and committed to a two year agreement instead of a one year agreement. This speaks to the confidence we have in the product and the employees who create the feature enhancements. This is one of the few companies that allows engineers or management teams to speak right to the customer without going through their sales rep or company contact. The innovation that comes out of this group is nothing short of amazing. We had a special project that we needed to have completed for the SOCHI Olympics and sure enough Lithium was up for the task. They created an early warning system that is now being used throughout the company. I am extremely happy with the product and firmly believe you would be too if you gave them a chance. They truly understand multiple setups and business needs and functions
Bill Gerth profile photo

Usability

Alteryx Analytics10.0
Based on 2 answers
Through a graphical UI one can perform engineering and development, other vendors do not have such a code-less interface.
Nick Lensing profile photo
Lithium Social Media Management8.6
Based on 2 answers
• The UI is extraordinarily well designed. Particularly in the analytics area, the charts and graphs are beautiful. Not only are they amazing visually, but they make trends and actionable data instantly apparent.
No photo available

Reliability and Availability

Alteryx Analytics10.0
Based on 1 answer
I use many programs and compared to others, Alteryx virtually never goes down, freezes up or gives an application error. Over a 4 year time period that I have used this program, any of these may have happened 3 times. It is an incredibly stable program that I feel completely confident in.
Dan Chapman profile photo
Lithium Social Media Management9.0
Based on 2 answers
No photo available

Performance

No score
No answers yet
No answers on this topic
Lithium Social Media Management9.0
Based on 2 answers
No photo available

Support

Alteryx Analytics9.9
Based on 2 answers
Overall pretty good. Depending on the quality of the question posed the CS team will get back as they are available
Nick Lensing profile photo
Lithium Social Media Management9.0
Based on 2 answers
The company executive we have been working with has provided excellent support and has been highly responsive.
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
Lithium Social Media Management9.0
Based on 2 answers
The team received training (from the same executive team member who has been supporting us) over the web and this was of very high quality.
No photo available

Implementation

Alteryx Analytics10.0
Based on 1 answer
There is really not much to it (the installation, that is). Once you get it installed, along with any of the add-ons (demographics, R, etc.), you are up and running almost immediately. There is really no additional setup. You can immediately begin blending data, running demographics, performing spatial queries, running predictive analysis, etc. And for many of these functions, the learning curve is quite easy.
Dan Chapman profile photo
Lithium Social Media Management9.0
Based on 2 answers
I was very satisfied. It was very smooth as they know what they are asking for. The requirements gathering was smooth. It was a short cycle. Deployment just took a couple of weeks.

After doing a deployment and a release, my recommendations would have been to mine more of our tags, words that I’m looking for, i.e. to pull in a bigger vocabulary from our historical cases of searchable words and phrases. When we eventually did this, it made the system run so much better. We just sucked it out of old cases and run a report which dumps into spreadsheet
No photo available

Alternatives Considered

Alteryx was surely a better option compared to RapidMiner but when compared against IBM SPSS it is behind for advanced analytical techniques and model scoring, visualization capabilities and neural networks functionalities. SPSS also has a diverse range of analytical techniques and models compared to Alteryx. RapidMiner provides a Studio component for design, a Server component, a Hadoop connector called Radoop and a component for stream processing.
No photo available
I have pretty much used every single reputable social media management tool. There are definitely differences between the various suites. I find with the other tools they cover off better reporting not only incoming but across the landscape and also quicker ways to get through volumes but don't have a detailed enough work flow or routing system set up. There seems to be no perfect tool and it really depends on your requirements or what you want the tool to deliver. Lithium is definitely an option for large teams and high volume. Social Studio is a good tool but really only good for smaller teams with smaller volumes of posts however, has a far superior reporting tool. Hootesuite is okay but I would only really recommend it in Twitter.
No photo available

Return on Investment

  • Faster data processes (appending various data)
  • Non-gis people have been able to to geocode/build trade areas (this is positive and negative)
  • Quickly generate a standardized way of research processes
No photo available
  • We are in pilot mode today with a limited roll-out but it has already saved us 2 FTEs. We used to have 3 FTEs monitoring social media activity and we’ve been able to reduce to 1. Right now we are only processing c. 100 social media interactions on a monthly basis, but without filtering we would have 100+/day to review.
  • A better customer experience. Customers are so astounded/ pleased/ surprised – our street cred goes up. In our market, customers venting in the support channel are not necessarily expecting a response yet, however when you do reach them, they like it. They are a little surprised that you can find out who they are, but most like to be found. Many have blogs. Every once in a while, they go dark but no one has complained about breaking privacy.
No photo available

Pricing Details

Alteryx Analytics

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Alteryx Analytics Editions & Modules
Alteryx Analytics
On-premise Edition
Alteryx Designer
$3,9951
Alteryx Designer with Spatial
$12,9951
Alteryx Designer with Data
$29,9951
Alteryx Server
$45,0002
1. per user, per year
2. per server, per year
SaaS Edition
Alteryx Analytics Gallery
$1,5001
1. per user, per year
Additional Pricing Details
The above prices are in USD for Alteryx products and are per-year subscription prices based on a 3-year contract, with annual payment.

Alteryx Analytics More Information

Lithium Social Media Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Lithium Social Media Management Editions & Modules
Lithium Social Media Management
Additional Pricing Details
Pricing is variable based on the needs of the customer.

Lithium Social Media Management More Information