Alteryx Analytics

Top Rated
111 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.7 out of 101

Lithium Social Media Management

44 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.6 out of 101

Add comparison

Likelihood to Recommend

Alteryx Analytics

Well suited: if an organization already has a lot of running ETLs or pipelines but need to systemize them, Alteryx is a good choice. It would be good to figure out how well Alteryx would be harmonized with the existing components, but in a general sense, it may be well harmonized. Less appropriate: Alteryx is good for "automation", but some data developers and analysts may prefer to remain and keep using SQL tools. One should be careful of not just adding "one more layer or tool" into the existing pipeline and make it more complicated to manage.
No photo available

Lithium Social Media Management

LSMM is well to suited to our organisation, given our requirements. I wouldn't say the tool at this stage is not designed as a reporting tool, therefore, reports can be completed but as mentioned this is a manual process. Also, worth keeping in mind that you may not be able to integrate other systems as this did come up for us when we wanted to integrate our product listing system. However, we don't believe other tools are doing this at this stage either. This is something we have come to expect from a CRM call centre tool. Overall, we find LSMM serves all of our most important requirements
No photo available

Feature Rating Comparison

BI Standard Reporting

Alteryx Analytics
7.6
Lithium Social Media Management
Pixel Perfect reports
Alteryx Analytics
8.0
Lithium Social Media Management
Customizable dashboards
Alteryx Analytics
5.8
Lithium Social Media Management
Report Formatting Templates
Alteryx Analytics
9.0
Lithium Social Media Management

Ad-hoc Reporting

Alteryx Analytics
8.5
Lithium Social Media Management
Drill-down analysis
Alteryx Analytics
8.1
Lithium Social Media Management
Formatting capabilities
Alteryx Analytics
8.2
Lithium Social Media Management
Integration with R or other statistical packages
Alteryx Analytics
9.6
Lithium Social Media Management
Report sharing and collaboration
Alteryx Analytics
7.9
Lithium Social Media Management

Report Output and Scheduling

Alteryx Analytics
8.6
Lithium Social Media Management
Publish to Web
Alteryx Analytics
8.0
Lithium Social Media Management
Publish to PDF
Alteryx Analytics
8.6
Lithium Social Media Management
Report Versioning
Alteryx Analytics
9.0
Lithium Social Media Management
Report Delivery Scheduling
Alteryx Analytics
8.9
Lithium Social Media Management

Data Discovery and Visualization

Alteryx Analytics
8.1
Lithium Social Media Management
Pre-built visualization formats (heatmaps, scatter plots etc.)
Alteryx Analytics
8.0
Lithium Social Media Management
Location Analytics / Geographic Visualization
Alteryx Analytics
7.7
Lithium Social Media Management
Predictive Analytics
Alteryx Analytics
8.7
Lithium Social Media Management

Access Control and Security

Alteryx Analytics
8.3
Lithium Social Media Management
Multi-User Support (named login)
Alteryx Analytics
8.0
Lithium Social Media Management
Role-Based Security Model
Alteryx Analytics
8.0
Lithium Social Media Management
Multiple Access Permission Levels (Create, Read, Delete)
Alteryx Analytics
9.0
Lithium Social Media Management

Mobile Capabilities

Alteryx Analytics
4.0
Lithium Social Media Management
Responsive Design for Web Access
Alteryx Analytics
4.0
Lithium Social Media Management

Pros

  • Data ingestion: Alteryx is capable of connecting with a multitude of data sources from SQL databases to cloud-hosted solutions like Salesforce, Tableau, or Google Analytics. Also supports OleDB & ODBC connections.
  • Dynamic data munging: Alteryx has a great variety of processing tools to clean and prep data including: dedupe, formulas, joins, union, sort... Performing these functions really quickly on even moderately equipped laptops or desktops. It's dynamic in that it can easily handle changes in data by allowing extra columns to flow through.
  • Macros: have a process that you are consistently running in separate workflows? Build a macro, be it a batch or iterative, Alteryx can do it. I've built 40-50 macros and use at least 4+ in every workflow I design so data is handled the same way in every workflow for consistency and cutting down on copy/pastes.
Joe Root profile photo
  • The tool is extremely user friendly which has been so important for us. Our community manager roles are relatively high turnover and being able to train both agents and experts quickly and easily is so beneficial.
  • Adding or removing tags is very easy and gives us the flexibility our organisation needs to constantly update what we are reporting on.
  • The expert function gives the team the ability to resolve a case in one place, making the process far more efficient.
  • Templates are really easy to add, which is again very important for an organisation of our size. Having templates that are easy to search for and add is another function driving efficiencies for us.
No photo available

Cons

  • The visualization that Alteryx provides can be improved much more than where it stands tonight.
  • It doesn't seem to be able to process Big Data as efficiently as I would have liked.
  • There are a lot of things that you need to learn.
No photo available
  • We have not been using the product for very long, but so far we are not aware of any product shortcomings. It’s a really great product.
No photo available

Likelihood to Renew

Alteryx Analytics6.5
Based on 14 answers
I personally have moved to a different position that does not require data analysis tools. I really enjoyed working with Alteryx and think it is a great tool, but have moved to a different organization and role.
Mika Silverman profile photo
Lithium Social Media Management9.1
Based on 3 answers
• This is a great product. But as we dig more into the analytics capability, we may compare this to Radian6 to make sure that the product offers the same level of analysis. Although I was overall not entirely happy with the Radian6 product when I used it some time ago, one of the things that did impress, is that they have deep relationships with Twitter, to the point where their Twitter analysis capability was uniquely strong. In addition, as the overall social strategist for the company, I’m interested in a platform that would allow us to monitor processes beyond customer care, such as sales and marketing enablement. If Radian6 (post acquisition by Salesforce) can demonstrate that capability, that might make me reconsider my commitment to SocialDynamx.
No photo available

Usability

Alteryx Analytics10.0
Based on 2 answers
Through a graphical UI one can perform engineering and development, other vendors do not have such a code-less interface.
Nick Lensing profile photo
Lithium Social Media Management8.6
Based on 2 answers
• The UI is extraordinarily well designed. Particularly in the analytics area, the charts and graphs are beautiful. Not only are they amazing visually, but they make trends and actionable data instantly apparent.
No photo available

Reliability and Availability

Alteryx Analytics10.0
Based on 1 answer
I use many programs and compared to others, Alteryx virtually never goes down, freezes up or gives an application error. Over a 4 year time period that I have used this program, any of these may have happened 3 times. It is an incredibly stable program that I feel completely confident in.
Dan Chapman profile photo
Lithium Social Media Management9.0
Based on 2 answers
No photo available

Performance

No score
No answers yet
No answers on this topic
Lithium Social Media Management9.0
Based on 2 answers
No photo available

Support

Alteryx Analytics9.9
Based on 2 answers
Overall pretty good. Depending on the quality of the question posed the CS team will get back as they are available
Nick Lensing profile photo
Lithium Social Media Management9.0
Based on 2 answers
The company executive we have been working with has provided excellent support and has been highly responsive.
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
Lithium Social Media Management9.0
Based on 2 answers
The team received training (from the same executive team member who has been supporting us) over the web and this was of very high quality.
No photo available

Implementation

Alteryx Analytics10.0
Based on 1 answer
There is really not much to it (the installation, that is). Once you get it installed, along with any of the add-ons (demographics, R, etc.), you are up and running almost immediately. There is really no additional setup. You can immediately begin blending data, running demographics, performing spatial queries, running predictive analysis, etc. And for many of these functions, the learning curve is quite easy.
Dan Chapman profile photo
Lithium Social Media Management9.0
Based on 2 answers
I was very satisfied. It was very smooth as they know what they are asking for. The requirements gathering was smooth. It was a short cycle. Deployment just took a couple of weeks.

After doing a deployment and a release, my recommendations would have been to mine more of our tags, words that I’m looking for, i.e. to pull in a bigger vocabulary from our historical cases of searchable words and phrases. When we eventually did this, it made the system run so much better. We just sucked it out of old cases and run a report which dumps into spreadsheet
No photo available

Breadth of Deployment

Our company kept it contained in the marketing department. Other departments may not understand it.
No photo available
No answers on this topic

Alternatives Considered

We tested this against several COTS packages and found Alteryx to be a more cost effective solution that could be deployed to a variety of user types
Mark Frisch profile photo
Every year I ask for a demo of some leading vendors who provide customer workflows through social media. This is how I ensure Comcast is using the best console available. Lithium offers a think customer first mentality solution. It’s an effective workflow that provides seamless customer interaction. Their engineers have also been fantastic with integration into some legacy KB systems on our side as well as creating new solutions with integrating into our CRM. Since our Community forums are also powered by Lithium, they are one of the few vendors who can integrate LSW into our community.
Bill Gerth profile photo

Collaboration and Sharing

Alteryx Analytics7.2
Based on 16 answers
The process was fantastic, but I wasn't a fan of the inline reports. I usually exported images, spreadsheets and blank presentations to edit outside of the software.
No photo available
No score
No answers yet
No answers on this topic

Data Integration

Alteryx Analytics8.9
Based on 16 answers
  • Alteryx supports connectivity to a whole range of RDBMS applications, stand-alone files, and big data solutions
  • It's easy to create an ODBC connection and connect to almost anything available in the market
  • Alteryx has partnered with a range of third-party firms to build macros and customized connectors to products like SAP
  • Alteryx offers a range of data preparation tools like select, filter, join, union etc., that makes data preparation easy for the end users
No photo available
No score
No answers yet
No answers on this topic

Return on Investment

  • It gets the job done fast.
  • It lends itself well for people with a less-technical aptitude to understand the data process.
  • It empower the user to come up with any possible solution to a problem.
Nick Lensing profile photo
  • We are in pilot mode today with a limited roll-out but it has already saved us 2 FTEs. We used to have 3 FTEs monitoring social media activity and we’ve been able to reduce to 1. Right now we are only processing c. 100 social media interactions on a monthly basis, but without filtering we would have 100+/day to review.
  • A better customer experience. Customers are so astounded/ pleased/ surprised – our street cred goes up. In our market, customers venting in the support channel are not necessarily expecting a response yet, however when you do reach them, they like it. They are a little surprised that you can find out who they are, but most like to be found. Many have blogs. Every once in a while, they go dark but no one has complained about breaking privacy.
No photo available

Pricing Details

Alteryx Analytics

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Alteryx Analytics Editions & Modules
Alteryx Analytics
On-premise Edition
Alteryx Designer
$3,9951
Alteryx Designer with Spatial
$12,9951
Alteryx Designer with Data
$29,9951
Alteryx Server
$45,0002
1. per user, per year
2. per server, per year
SaaS Edition
Alteryx Analytics Gallery
$1,5001
1. per user, per year
Additional Pricing Details
The above prices are in USD for Alteryx products and are per-year subscription prices based on a 3-year contract, with annual payment.

Alteryx Analytics More Information

Lithium Social Media Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Lithium Social Media Management Editions & Modules
Lithium Social Media Management
Additional Pricing Details
Pricing is variable based on the needs of the customer.

Lithium Social Media Management More Information