<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
251 Ratings

Alteryx

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
251 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

    BI Standard Reporting

    5.3

    Alteryx

    53%

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Feature Set Not Supported
    N/A
    Alteryx ranks higher in 3/3 features

    Pixel Perfect reports

    5.0
    50%
    2 Ratings
    N/A
    0 Ratings

    Customizable dashboards

    6.0
    60%
    42 Ratings
    N/A
    0 Ratings

    Report Formatting Templates

    5.0
    50%
    2 Ratings
    N/A
    0 Ratings

    Ad-hoc Reporting

    8.1

    Alteryx

    81%

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Feature Set Not Supported
    N/A
    Alteryx ranks higher in 4/4 features

    Drill-down analysis

    8.4
    84%
    56 Ratings
    N/A
    0 Ratings

    Formatting capabilities

    7.5
    75%
    61 Ratings
    N/A
    0 Ratings

    Integration with R or other statistical packages

    8.9
    89%
    53 Ratings
    N/A
    0 Ratings

    Report sharing and collaboration

    7.5
    75%
    53 Ratings
    N/A
    0 Ratings

    Report Output and Scheduling

    7.8

    Alteryx

    78%

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Feature Set Not Supported
    N/A
    Alteryx ranks higher in 5/5 features

    Publish to Web

    8.2
    82%
    47 Ratings
    N/A
    0 Ratings

    Publish to PDF

    9.0
    90%
    52 Ratings
    N/A
    0 Ratings

    Report Versioning

    4.0
    40%
    2 Ratings
    N/A
    0 Ratings

    Report Delivery Scheduling

    8.9
    89%
    52 Ratings
    N/A
    0 Ratings

    Delivery to Remote Servers

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Data Discovery and Visualization

    7.4

    Alteryx

    74%

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Feature Set Not Supported
    N/A
    Alteryx ranks higher in 3/3 features

    Pre-built visualization formats (heatmaps, scatter plots etc.)

    6.0
    60%
    2 Ratings
    N/A
    0 Ratings

    Location Analytics / Geographic Visualization

    8.0
    80%
    54 Ratings
    N/A
    0 Ratings

    Predictive Analytics

    8.3
    83%
    54 Ratings
    N/A
    0 Ratings

    Access Control and Security

    8.0

    Alteryx

    80%

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Feature Set Not Supported
    N/A
    Alteryx ranks higher in 4/4 features

    Multi-User Support (named login)

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Role-Based Security Model

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Multiple Access Permission Levels (Create, Read, Delete)

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Single Sign-On (SSO)

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Mobile Capabilities

    4.0

    Alteryx

    40%

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Feature Set Not Supported
    N/A
    Alteryx ranks higher in 1/1 features

    Responsive Design for Web Access

    4.0
    40%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Alteryx is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    9.4

    Alteryx

    94%
    79 Ratings
    7.6

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    76%
    4 Ratings

    Likelihood to Renew

    6.5

    Alteryx

    65%
    14 Ratings

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    N/A
    0 Ratings

    Usability

    9.2

    Alteryx

    92%
    35 Ratings
    8.0

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    80%
    1 Rating

    Availability

    9.1

    Alteryx

    91%
    3 Ratings

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    N/A
    0 Ratings

    Performance

    9.1

    Alteryx

    91%
    1 Rating

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    N/A
    0 Ratings

    Support Rating

    8.5

    Alteryx

    85%
    36 Ratings

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    N/A
    0 Ratings

    Implementation Rating

    9.1

    Alteryx

    91%
    3 Ratings

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    N/A
    0 Ratings

    Product Scalability

    9.1

    Alteryx

    91%
    1 Rating

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    N/A
    0 Ratings

    Likelihood to Recommend

    Alteryx

    Alteryx is best suited where the task is complex to the point where you feel like multiple excel spreadsheets and/or differing data sources need to be blended together to solve a problem (complex data blending). Alteryx is also best suited where you find that you are repeating the same task (automation). Alteryx may be less suited for relatively simple analysis that can be solved in a spreadsheet, although I've been using Alteryx to solve these scenarios as of late.
    Josh Kyburz | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.
    Anonymous | TrustRadius Reviewer

    Pros

    Alteryx

    • Pulling data from multiple disparate data sources.
    • Allows users to see the data at every step of the workflow to be able to cleanse, analyze, and optimize the data.
    • Provides an analytics platform that is easy for users of all levels to thrive in whether they are just starting out in their analytics journey or they have a master's degree in Data Science.
    Anonymous | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    • Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
    • Contains governors to minimize the impact on agents and customers during busy periods.
    • Ease of integration into our existing infrastructure.
    • Sales/support teams from Mattersight are fantastic.
    Brian Gillespie | TrustRadius Reviewer

    Cons

    Alteryx

    • A larger library of data sources being leveraged/licensed through Alteryx directly similar to the Experian and Dun & Bradstreet data that is available now would be ideal for additional data enrichment.
    • The ability to take R and Python-based data insights/model outputs/forecasts/etc. and pull directly into downstream tools and reporting is a bit lacking and could use improvement.
    Cory Hubbard | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    • ISG could use more in depth reporting that is available on demand.
    Josh Slater | TrustRadius Reviewer

    Pricing Details

    Alteryx

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Alteryx

    Alteryx 6.5
    Based on 14 answers
    We've developed a working partnership with Alteryx. As an enablement suite, we're continuing to innovate and deliver great products with use of Alteryx in our solutions. Alteryx use expands to our global product development teams and is in use in multiple parts of our organization. Alteryx also delivers Experian demographic content to other clients in their product offering. We're highly likely to renew, but that decision is way above my pay grade.
    Mark Frisch | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    No score
    No answers yet
    No answers on this topic

    Usability

    Alteryx

    Alteryx 9.2
    Based on 35 answers
    The sheer breadth of the functionality and how easy it is to use makes it absolutely revolutionary for any company still using Excel, SQL, etc. The interface is drag and drop and does not require any coding, but also benefits from those with coding ability as it is fully integrated with the likes of R, Python, Spark, etc. Just how quickly the impact of Alteryx is seen is really very impressive.
    Chris McEleavey | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) 8.0
    Based on 1 answer
    No answer on this topic is available.

    Reliability and Availability

    Alteryx

    Alteryx 9.1
    Based on 3 answers
    I use many programs and compared to others, Alteryx virtually never goes down, freezes up or gives an application error. Over a 4 year time period that I have used this program, any of these may have happened 3 times. It is an incredibly stable program that I feel completely confident in.
    Dan Chapman | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    No score
    No answers yet
    No answers on this topic

    Performance

    Alteryx

    Alteryx 9.1
    Based on 1 answer
    Alteryx processes data very fast, regardless of the volume.
    Alberto Guisande | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Alteryx

    Alteryx 8.5
    Based on 36 answers
    The online community support is great. 90% of my questions about how to do even esoteric stuff in Alteryx is a search away.When I have had difficult technical problems, Alteryx support has been prompt and helpful. At conferences the support lab and tips and tricks presentations have helped me work through difficult and thorny long term problems.
    Anonymous | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Alteryx

    Alteryx 9.1
    Based on 3 answers
    There is really not much to it (the installation, that is). Once you get it installed, along with any of the add-ons (demographics, R, etc.), you are up and running almost immediately. There is really no additional setup. You can immediately begin blending data, running demographics, performing spatial queries, running predictive analysis, etc. And for many of these functions, the learning curve is quite easy.
    Dan Chapman | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Alteryx

    Alteryx is way better than Microsoft Excel. It visually lets you do things to the data, one tool at a time. And, you can just delete the tool if it did not do what you were wanting it to do. Excel is a nice app, but Alteryx expands the capability so much more, especially when combining different data sources.
    Anonymous | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
    Brian Gillespie | TrustRadius Reviewer

    Scalability

    Alteryx

    Alteryx 9.1
    Based on 1 answer
    Alteryx can scale horizontally or vertically (or both) if you need
    Alberto Guisande | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Alteryx

    • Alteryx does an excellent job of integrating consumer and spatial data to calculate and visualize things like locations within a certain drive-time radius.
    • For visualization purposes I had to move the data to excel for some decent graphs.
    • It can become very expensive.
    Anonymous | TrustRadius Reviewer

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    • Positive ROI
    • Still assessing customer satisfaction
    • Still assessing employee satisfaction
    Kim Suarez | TrustRadius Reviewer

    Screenshots

    NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

    Add comparison