Top Rated
170 Ratings
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Score 8.6 out of 100
7 Ratings
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Score 8 out of 100

Likelihood to Recommend

Alteryx

I wish I had found and used Alteryx Analytics years ago. Having multiple data sources with a variety of naming conventions for our businesses we spent WEEKS cleaning/reorganizing/renaming fields in our data to be able to consolidate. We did this on one set of reports for one use. Each time we wanted an update this process would need to be repeated. This took tons of useless admin time. Had we had Alteryx we could have created 1 identifier, noted all the different naming conventions or issues, selected the ones we wanted and created the workflow to use it over and over and over again on any data we wanted. Build once - use multiple times. It would have been (and now is) a HUGE time saver. Plus any new anomalies are identified by the program as errors so you can "autocorrect" them in the same workflow. Alteryx is a miracle in my opinion.
Susan Knolla | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Alteryx
5.5
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Pixel Perfect reports
Alteryx
5.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Customizable dashboards
Alteryx
6.6
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Report Formatting Templates
Alteryx
5.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Ad-hoc Reporting

Alteryx
8.2
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Drill-down analysis
Alteryx
8.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Formatting capabilities
Alteryx
7.9
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Integration with R or other statistical packages
Alteryx
8.5
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Report sharing and collaboration
Alteryx
8.3
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Report Output and Scheduling

Alteryx
7.6
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Publish to Web
Alteryx
8.2
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Publish to PDF
Alteryx
8.2
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Report Versioning
Alteryx
4.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Report Delivery Scheduling
Alteryx
8.4
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Delivery to Remote Servers
Alteryx
9.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Data Discovery and Visualization

Alteryx
7.6
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Pre-built visualization formats (heatmaps, scatter plots etc.)
Alteryx
6.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Location Analytics / Geographic Visualization
Alteryx
8.3
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Predictive Analytics
Alteryx
8.5
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Access Control and Security

Alteryx
8.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Multi-User Support (named login)
Alteryx
8.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Role-Based Security Model
Alteryx
8.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Multiple Access Permission Levels (Create, Read, Delete)
Alteryx
8.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Single Sign-On (SSO)
Alteryx
8.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Mobile Capabilities

Alteryx
4.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
Responsive Design for Web Access
Alteryx
4.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Pros

Alteryx

  • Alteryx does a great job of allowing more beginner Analysts to automate many of their routine process but also allowing advanced Analysts to ability to leverage deep statistical modelling for predictive analytics.
  • Given the visual workflow nature of Alteyrx, the learning curve is not steep.
  • The Alteryx Gallery allows non-technical consumers to execute complex workflows by leveraging an intuitive web interface.
  • Alteryx allows data scientists to bring their own programming language to Altyerx, such as R or Python.
Anonymous | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
  • Contains governors to minimize the impact on agents and customers during busy periods.
  • Ease of integration into our existing infrastructure.
  • Sales/support teams from Mattersight are fantastic.
Brian Gillespie | TrustRadius Reviewer

Cons

Alteryx

  • Sometimes the desktop version of authoring tool crashes! It's been unstable in the previous versions but gets better. Even if it doesn't crash, it used to be slow or not responding.
  • When running several version of database drivers in local machine or server, it is tricky to set up database connections. Often you have to figure out it by googling the problem and solution. There are not many knowledge bases from Alteryx.
  • Alteryx project file creates .bak file automatically. It is useful to prevent for the purpose of back up, sometimes it's not necessary. But it is not changeable for some reason. By default, it always creates backups.
Anonymous | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • ISG could use more in depth reporting that is available on demand.
Josh Slater | TrustRadius Reviewer

Likelihood to Renew

Alteryx

Alteryx 6.5
Based on 14 answers
We've developed a working partnership with Alteryx. As an enablement suite, we're continuing to innovate and deliver great products with use of Alteryx in our solutions. Alteryx use expands to our global product development teams and is in use in multiple parts of our organization. Alteryx also delivers Experian demographic content to other clients in their product offering. We're highly likely to renew, but that decision is way above my pay grade.
Mark Frisch | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

Usability

Alteryx

Alteryx 9.5
Based on 4 answers
I found it very easy to use very quickly. Part of it had to do with the training I received from Alteryx and the other part was how intuitive the tool is out of the box. Highly recommended for analysts especially ones with little code experience. Helpful to build basic code skills.
Anonymous | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) 8.0
Based on 1 answer
No answer on this topic is available.

Reliability and Availability

Alteryx

Alteryx 10.0
Based on 2 answers
I use many programs and compared to others, Alteryx virtually never goes down, freezes up or gives an application error. Over a 4 year time period that I have used this program, any of these may have happened 3 times. It is an incredibly stable program that I feel completely confident in.
Dan Chapman | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

Support Rating

Alteryx

Alteryx 9.0
Based on 6 answers
Good support, but could have used more when installing the server. Had a minor issue for a long time that took a lot of work to resolve. Other than that, there has been a lot of free training especially when brining on new designer license holders. Support is good overall.
Anonymous | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

Implementation Rating

Alteryx

Alteryx 10.0
Based on 2 answers
There is really not much to it (the installation, that is). Once you get it installed, along with any of the add-ons (demographics, R, etc.), you are up and running almost immediately. There is really no additional setup. You can immediately begin blending data, running demographics, performing spatial queries, running predictive analysis, etc. And for many of these functions, the learning curve is quite easy.
Dan Chapman | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

No score
No answers yet
No answers on this topic

Alternatives Considered

Alteryx

Talend is primarily for data integration and has quite advanced capabilities. But the user has to be more technical. Alteryx makes the process simple and any user can make use of its features.Tableau was a good choice for data visualization. We needed beautiful charts and ways to represent data. Alteryx falls short in this aspect.
Sanket Bharaswadkar | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.
Brian Gillespie | TrustRadius Reviewer

Return on Investment

Alteryx

  • Alteryx does an excellent job of integrating consumer and spatial data to calculate and visualize things like locations within a certain drive-time radius.
  • For visualization purposes I had to move the data to excel for some decent graphs.
  • It can become very expensive.
Anonymous | TrustRadius Reviewer

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

  • Positive ROI
  • Still assessing customer satisfaction
  • Still assessing employee satisfaction
Kim Suarez | TrustRadius Reviewer

Screenshots

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Pricing Details

Alteryx

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Alteryx
9.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
7.6

Likelihood to Renew

Alteryx
6.5
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Usability

Alteryx
9.5
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)
8.0

Reliability and Availability

Alteryx
10.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Support Rating

Alteryx
9.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

Implementation Rating

Alteryx
10.0
NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

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