What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
250 Ratings

Alteryx

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
250 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100
50 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

    BI Standard Reporting

    5.3

    Alteryx

    53%

    Sprinklr Modern Care

    Feature Set Not Supported
    N/A
    Alteryx ranks higher in 3/3 features

    Pixel Perfect reports

    5.0
    50%
    2 Ratings
    N/A
    0 Ratings

    Customizable dashboards

    6.0
    60%
    42 Ratings
    N/A
    0 Ratings

    Report Formatting Templates

    5.0
    50%
    2 Ratings
    N/A
    0 Ratings

    Ad-hoc Reporting

    8.1

    Alteryx

    81%

    Sprinklr Modern Care

    Feature Set Not Supported
    N/A
    Alteryx ranks higher in 4/4 features

    Drill-down analysis

    8.4
    84%
    56 Ratings
    N/A
    0 Ratings

    Formatting capabilities

    7.5
    75%
    61 Ratings
    N/A
    0 Ratings

    Integration with R or other statistical packages

    8.9
    89%
    53 Ratings
    N/A
    0 Ratings

    Report sharing and collaboration

    7.5
    75%
    53 Ratings
    N/A
    0 Ratings

    Report Output and Scheduling

    7.8

    Alteryx

    78%

    Sprinklr Modern Care

    Feature Set Not Supported
    N/A
    Alteryx ranks higher in 5/5 features

    Publish to Web

    8.2
    82%
    47 Ratings
    N/A
    0 Ratings

    Publish to PDF

    9.0
    90%
    52 Ratings
    N/A
    0 Ratings

    Report Versioning

    4.0
    40%
    2 Ratings
    N/A
    0 Ratings

    Report Delivery Scheduling

    8.9
    89%
    52 Ratings
    N/A
    0 Ratings

    Delivery to Remote Servers

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Data Discovery and Visualization

    7.4

    Alteryx

    74%

    Sprinklr Modern Care

    Feature Set Not Supported
    N/A
    Alteryx ranks higher in 3/3 features

    Pre-built visualization formats (heatmaps, scatter plots etc.)

    6.0
    60%
    2 Ratings
    N/A
    0 Ratings

    Location Analytics / Geographic Visualization

    8.0
    80%
    54 Ratings
    N/A
    0 Ratings

    Predictive Analytics

    8.3
    83%
    54 Ratings
    N/A
    0 Ratings

    Access Control and Security

    8.0

    Alteryx

    80%

    Sprinklr Modern Care

    Feature Set Not Supported
    N/A
    Alteryx ranks higher in 4/4 features

    Multi-User Support (named login)

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Role-Based Security Model

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Multiple Access Permission Levels (Create, Read, Delete)

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Single Sign-On (SSO)

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Mobile Capabilities

    4.0

    Alteryx

    40%

    Sprinklr Modern Care

    Feature Set Not Supported
    N/A
    Alteryx ranks higher in 1/1 features

    Responsive Design for Web Access

    4.0
    40%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Alteryx is rated higher in 4 areas: Likelihood to Recommend, Usability, Support Rating, Implementation Rating
    • Sprinklr Modern Care is rated higher in 3 areas: Likelihood to Renew, Availability, Performance

    Likelihood to Recommend

    9.4

    Alteryx

    94%
    79 Ratings
    8.2

    Sprinklr Modern Care

    82%
    22 Ratings

    Likelihood to Renew

    6.5

    Alteryx

    65%
    14 Ratings
    7.5

    Sprinklr Modern Care

    75%
    7 Ratings

    Usability

    9.2

    Alteryx

    92%
    35 Ratings
    8.0

    Sprinklr Modern Care

    80%
    3 Ratings

    Availability

    9.1

    Alteryx

    91%
    3 Ratings
    9.9

    Sprinklr Modern Care

    99%
    6 Ratings

    Performance

    9.1

    Alteryx

    91%
    1 Rating
    9.9

    Sprinklr Modern Care

    99%
    6 Ratings

    Support Rating

    8.5

    Alteryx

    85%
    36 Ratings
    7.0

    Sprinklr Modern Care

    70%
    19 Ratings

    In-Person Training

    Alteryx

    N/A
    0 Ratings
    10.0

    Sprinklr Modern Care

    100%
    1 Rating

    Implementation Rating

    9.1

    Alteryx

    91%
    3 Ratings
    9.0

    Sprinklr Modern Care

    90%
    4 Ratings

    Product Scalability

    9.1

    Alteryx

    91%
    1 Rating

    Sprinklr Modern Care

    N/A
    0 Ratings

    Likelihood to Recommend

    Alteryx

    Alteryx is best suited where the task is complex to the point where you feel like multiple excel spreadsheets and/or differing data sources need to be blended together to solve a problem (complex data blending). Alteryx is also best suited where you find that you are repeating the same task (automation). Alteryx may be less suited for relatively simple analysis that can be solved in a spreadsheet, although I've been using Alteryx to solve these scenarios as of late.
    Josh Kyburz | TrustRadius Reviewer

    Sprinklr Modern Care

    Sprinklr Modern Care is great when paired with a chatbot or with larger, more complex teams that have varied skill sets or languages. It is also great for smaller, niche focus teams as it provides the majority of what all organizations will require from routing, to case assignment to governance and reporting
    Gregory Hounslow | TrustRadius Reviewer

    Pros

    Alteryx

    • Pulling data from multiple disparate data sources.
    • Allows users to see the data at every step of the workflow to be able to cleanse, analyze, and optimize the data.
    • Provides an analytics platform that is easy for users of all levels to thrive in whether they are just starting out in their analytics journey or they have a master's degree in Data Science.
    Anonymous | TrustRadius Reviewer

    Sprinklr Modern Care

    • Merge topics: I work for a TV show website and TV fans often write in asking the same questions (ie: How do I watch a show? Has ____ been canceled? etc). The ability to merge duplicate questions to one master FAQ topic allows managers to keep our community organized, keep track of how many people have the same question, and save time that would otherwise be spent replying to each person individually.
    • Multiple management seats/levels: Sprinklr Modern Care allows managers to delegate community management tasks to interns and moderators by giving them access to certain features of our forum without giving them "full control" of our account.
    • Official responses: We're able to make sure our employee responses don't get lost in the shuffle of busy conversation on our forums by marking certain responses as "official." This adds a special badge to important replies and pins them to the top, so users can more easily access the most relevant/accurate response to the issue they're reporting or question they're asking.
    • Easy moderator sorting/view: The manager console allows community managers to customize the way they view the forum, and therefore more easily spot high-priority items. Sort by post date, number of replies on a topic, or filter posts to view topics that have not yet been addressed by an employee to make sure nothing slips through the cracks.
    Alexandra Gambardella | TrustRadius Reviewer

    Cons

    Alteryx

    • A larger library of data sources being leveraged/licensed through Alteryx directly similar to the Experian and Dun & Bradstreet data that is available now would be ideal for additional data enrichment.
    • The ability to take R and Python-based data insights/model outputs/forecasts/etc. and pull directly into downstream tools and reporting is a bit lacking and could use improvement.
    Cory Hubbard | TrustRadius Reviewer

    Sprinklr Modern Care

    • I find it difficult to dive into analytics for each social post. The reporting tool gives me an overview of the channels but I would love to look at a breakdown of each post performance.
    • You currently can't add closed caption subtitles to videos uploaded through Sprinklr so this results in having to revert to the native platform.
    • I would love to be able to set up a newsfeed that includes posts from a number of our partner accounts, so I can keep up to date with what they're posting.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Alteryx

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Sprinklr Modern Care

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Alteryx

    Alteryx 6.5
    Based on 14 answers
    We've developed a working partnership with Alteryx. As an enablement suite, we're continuing to innovate and deliver great products with use of Alteryx in our solutions. Alteryx use expands to our global product development teams and is in use in multiple parts of our organization. Alteryx also delivers Experian demographic content to other clients in their product offering. We're highly likely to renew, but that decision is way above my pay grade.
    Mark Frisch | TrustRadius Reviewer

    Sprinklr Modern Care

    Sprinklr Modern Care 7.5
    Based on 7 answers
    The biggest reason we renewed, and kept up with Sprinklr Modern Care is because it is an active community and there is customer buy-in already. They continue to update and improve the product, but more importantly, the customers are using it. It's easy to switch products when it's not an active component in your daily structure, but switching and migrating the data or providing alternatives becomes difficult when customers have grown accustomed to a specific experience. As long as they continue to improve the available features and the community stays active, renewed use will continue.
    Daved Artemik | TrustRadius Reviewer

    Usability

    Alteryx

    Alteryx 9.2
    Based on 35 answers
    The sheer breadth of the functionality and how easy it is to use makes it absolutely revolutionary for any company still using Excel, SQL, etc. The interface is drag and drop and does not require any coding, but also benefits from those with coding ability as it is fully integrated with the likes of R, Python, Spark, etc. Just how quickly the impact of Alteryx is seen is really very impressive.
    Chris McEleavey | TrustRadius Reviewer

    Sprinklr Modern Care

    Sprinklr Modern Care 8.0
    Based on 3 answers
    I've spent year designing products so I'm a tough judge when it comes to other solutions. It's clear that Sprinklr Modern Care was designed for the average online consumer with a very user friendly interface. They have made improvements to the admin tools to make that area of the product easier to use as well.
    Steve MacLaughlin | TrustRadius Reviewer

    Reliability and Availability

    Alteryx

    Alteryx 9.1
    Based on 3 answers
    I use many programs and compared to others, Alteryx virtually never goes down, freezes up or gives an application error. Over a 4 year time period that I have used this program, any of these may have happened 3 times. It is an incredibly stable program that I feel completely confident in.
    Dan Chapman | TrustRadius Reviewer

    Sprinklr Modern Care

    Sprinklr Modern Care 9.9
    Based on 6 answers
    No issues with system availability. They manage updates in off-peak hours and I usually don't notice the changes until I log into the system the next day.
    Steve MacLaughlin | TrustRadius Reviewer

    Performance

    Alteryx

    Alteryx 9.1
    Based on 1 answer
    Alteryx processes data very fast, regardless of the volume.
    Alberto Guisande | TrustRadius Reviewer

    Sprinklr Modern Care

    Sprinklr Modern Care 9.9
    Based on 6 answers
    Performance is great and is not negatively effecting our processes. We have to make sure it doesn't effect out load times. Not currently seeing any issues with widgets affecting page load times.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Alteryx

    Alteryx 8.5
    Based on 36 answers
    The online community support is great. 90% of my questions about how to do even esoteric stuff in Alteryx is a search away.When I have had difficult technical problems, Alteryx support has been prompt and helpful. At conferences the support lab and tips and tricks presentations have helped me work through difficult and thorny long term problems.
    Anonymous | TrustRadius Reviewer

    Sprinklr Modern Care

    Sprinklr Modern Care 7.0
    Based on 19 answers
    I know the Sprinklr conference calls have been helpful, but sometimes submitting a ticket can be a little daunting. In the past, we've included information in screenshots that are then asked for by a member of the support staff. The turnaround time has been between 3 days, which isn't horrible.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Alteryx

    No score
    No answers yet
    No answers on this topic

    Sprinklr Modern Care

    Sprinklr Modern Care 10.0
    Based on 1 answer
    Our customer support team went through in-person training. I am not unable to rate.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Alteryx

    Alteryx 9.1
    Based on 3 answers
    There is really not much to it (the installation, that is). Once you get it installed, along with any of the add-ons (demographics, R, etc.), you are up and running almost immediately. There is really no additional setup. You can immediately begin blending data, running demographics, performing spatial queries, running predictive analysis, etc. And for many of these functions, the learning curve is quite easy.
    Dan Chapman | TrustRadius Reviewer

    Sprinklr Modern Care

    Sprinklr Modern Care 9.0
    Based on 4 answers
    Basic setup took me less than 30 minutes. This includes initial configuration, putting in the initial content, and getting the look-and-feel customized. The domain routing took the normal lag time any other website or blogging service. The really important thing was to get the user accounts setup and begin seeding the system with content before a public launch.
    Steve MacLaughlin | TrustRadius Reviewer

    Alternatives Considered

    Alteryx

    Alteryx is way better than Microsoft Excel. It visually lets you do things to the data, one tool at a time. And, you can just delete the tool if it did not do what you were wanting it to do. Excel is a nice app, but Alteryx expands the capability so much more, especially when combining different data sources.
    Anonymous | TrustRadius Reviewer

    Sprinklr Modern Care

    Many tools are the same, but the one where I noticed the biggest difference was between Brandwatch and Sprinklr when it comes to social listening. Brand watch has a good and more affordable social listening platform, but it is not as easy to use and requires the client to code keywords versus have user-friendly logic that can be quickly applied to social listening queries.
    Anonymous | TrustRadius Reviewer

    Scalability

    Alteryx

    Alteryx 9.1
    Based on 1 answer
    Alteryx can scale horizontally or vertically (or both) if you need
    Alberto Guisande | TrustRadius Reviewer

    Sprinklr Modern Care

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Alteryx

    • Alteryx does an excellent job of integrating consumer and spatial data to calculate and visualize things like locations within a certain drive-time radius.
    • For visualization purposes I had to move the data to excel for some decent graphs.
    • It can become very expensive.
    Anonymous | TrustRadius Reviewer

    Sprinklr Modern Care

    • Improved self-support. Many customers are able to find answers to their questions without even posting to our community
    • Excellent peer support. Our customers excel at helping each other. We are lucky to have community members who are experts at our product and many of them are generous with their time and assist newcomers before our community managers are able to!
    Laura Thomas | TrustRadius Reviewer

    Screenshots

    Add comparison