What users are saying about
5 Ratings
5 Ratings
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Score 8 out of 100
14 Ratings
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Score 5 out of 100

Likelihood to Recommend

Altitude

  • Both inbound and outbound interactions for telephony, social media (Twitter and Facebook out of the box), email, chat and more.
  • Powerful predictive dialing--gives the option to change between dialing modes without interruptions.
  • Offers the possibility to load customer data and tie interactions with specific customers to get a better idea of the customer's journey.
  • Offers the possibility to save interaction outcomes and present them in monitoring and reports.
  • Cannot replace a corporate PBX.
Anonymous | TrustRadius Reviewer

Aspect Unified IP

If you are a call center looking to take advantage of agents being able to work in both an inbound and outbound capacity at the same time I think Aspect is a no-brainer. There is no CTI connectivity to deal with. It is all 100% seamless between all call types (inbound, dialer, manual). The tools are very intuitive, and the backend reporting tables are easy to use/query. If you are a smaller inbound only shop or even a small blend shop this product might be cost-prohibitive especially if it is an on-premise solution. In those cases, their cloud-based solution might make the most sense.
Joseph Burda | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Altitude
9.7
Aspect Unified IP
9.1
Agent dashboard
Altitude
9.0
Aspect Unified IP
8.6
Validate callers
Altitude
10.0
Aspect Unified IP
9.1
Outbound response
Altitude
10.0
Aspect Unified IP
9.0
Call forwarding
Altitude
10.0
Aspect Unified IP
9.1
Click-to-call (CTC)
Altitude
9.0
Aspect Unified IP
9.6
Warm transfer
Altitude
10.0
Aspect Unified IP
9.1
Predictive dialing
Altitude
10.0
Aspect Unified IP
9.6
Interactive voice response
Altitude
10.0
Aspect Unified IP
9.1
REST APIs
Altitude
9.0
Aspect Unified IP
9.1
Call scripts
Altitude
10.0
Aspect Unified IP
9.1
Call tracking
Altitude
10.0
Aspect Unified IP
9.6
Multichannel integration
Altitude
10.0
Aspect Unified IP
8.2
CRM software integration
Altitude
9.0
Aspect Unified IP
8.7

Workforce Optimization (WFO)

Altitude
9.6
Aspect Unified IP
8.5
Inbound call routing
Altitude
10.0
Aspect Unified IP
9.0
Omnichannel inbound routing
Altitude
10.0
Aspect Unified IP
8.1
Recording
Altitude
10.0
Aspect Unified IP
9.6
Quality management
Altitude
9.0
Aspect Unified IP
9.1
Call analytics
Altitude
8.0
Aspect Unified IP
8.6
Historical reporting
Altitude
10.0
Aspect Unified IP
7.4
Live reporting
Altitude
10.0
Aspect Unified IP
7.4
Customer surveys
Altitude
Aspect Unified IP
8.6
Customer interaction analytics
Altitude
Aspect Unified IP
9.1

Pros

Altitude

  • Predictive outbound
  • Offers a reliable CRM-lite option
  • GDPR platform module
  • Customizable reports
  • Powerful IVR flows with many options
  • Web-based management and agent applications available
Anonymous | TrustRadius Reviewer

Aspect Unified IP

  • When I administer and support this software for a few months, I can comment that, without a doubt, it is good software to start a call center with.
  • The main thing is to indicate that the software can be configured to have high availability with several servers that will help keep the service active.
  • You can count on several telephone lines that will be centralized in the appearance system.
  • The big advantage is that you have call recording and live video, you can also locate the video recordings of all the calls.
Jose Raul Faria | TrustRadius Reviewer

Cons

Altitude

  • User interface
  • Offers no direct access to its database
  • Support responsiveness could be better
Anonymous | TrustRadius Reviewer

Aspect Unified IP

  • It needs build-in seamlessness of Channel - Omni channel is still not available
  • Aspect services are costly
  • Need to add AIML in Aspect
Bhosale Deepak | TrustRadius Reviewer

Alternatives Considered

Altitude

Altitude uCI offers some CRM capabilities that Genesys Cloud does not. It offers the option to store multi-dimensional interaction outcomes and presents them in reports. Altitude uCI agent scripts can be more elaborate than Genesys Could ones, and its reports are fully customizable. While Genesys Cloud is moving toward that direction, it still doesn't offer the level of customizability Altitude Xperience does.
Anonymous | TrustRadius Reviewer

Aspect Unified IP

I have not spent any time recently doing a detailed analysis of other vendors to comfortably answer this question. I will say that the last time I checked, the ability to have all 3 call types (inbound,outbound,and manual) managed in one convenient seamless platform was not available which is very important to me.
Joseph Burda | TrustRadius Reviewer

Return on Investment

Altitude

  • Reliable prediction improves productivity
  • Multichannel integration offers an all-in-one solution
  • Offers its own custom-made PBX solution that is more reasonably priced than standalone PBX solutions
  • Can work with existing corporate PBXs (Cisco, Alcatel, Avaya)
Anonymous | TrustRadius Reviewer

Aspect Unified IP

  • My financial control has been much more controlled.
  • I identify in my indicators everything that has changed before and after having the service.
  • The results obtained can be appreciated just by checking my profits.
  • The objectives set according to this application and the annual cost is being adequate.
Jose Raul Faria | TrustRadius Reviewer

Pricing Details

Altitude

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aspect Unified IP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Altitude
9.0
Aspect Unified IP
8.5

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