What users are saying about
5 Ratings
3 Ratings
5 Ratings
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Score 8 out of 100
3 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Altitude

  • Both inbound and outbound interactions for telephony, social media (Twitter and Facebook out of the box), email, chat and more.
  • Powerful predictive dialing--gives the option to change between dialing modes without interruptions.
  • Offers the possibility to load customer data and tie interactions with specific customers to get a better idea of the customer's journey.
  • Offers the possibility to save interaction outcomes and present them in monitoring and reports.
  • Cannot replace a corporate PBX.
Anonymous | TrustRadius Reviewer

Cisco Finesse

Cisco Finesse integrates the traditional functions of the contact center and contact management in a simplified client desk to the agents and supervisors of the said center.
Arturo Lopez | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Altitude
9.7
Cisco Finesse
9.1
Agent dashboard
Altitude
9.0
Cisco Finesse
9.0
Validate callers
Altitude
10.0
Cisco Finesse
9.0
Outbound response
Altitude
10.0
Cisco Finesse
9.0
Call forwarding
Altitude
10.0
Cisco Finesse
9.0
Click-to-call (CTC)
Altitude
9.0
Cisco Finesse
8.0
Warm transfer
Altitude
10.0
Cisco Finesse
8.0
Predictive dialing
Altitude
10.0
Cisco Finesse
8.0
Interactive voice response
Altitude
10.0
Cisco Finesse
10.0
REST APIs
Altitude
9.0
Cisco Finesse
10.0
Call scripts
Altitude
10.0
Cisco Finesse
10.0
Call tracking
Altitude
10.0
Cisco Finesse
10.0
Multichannel integration
Altitude
10.0
Cisco Finesse
8.0
CRM software integration
Altitude
9.0
Cisco Finesse
10.0

Workforce Optimization (WFO)

Altitude
9.6
Cisco Finesse
9.3
Inbound call routing
Altitude
10.0
Cisco Finesse
10.0
Omnichannel inbound routing
Altitude
10.0
Cisco Finesse
8.0
Recording
Altitude
10.0
Cisco Finesse
10.0
Quality management
Altitude
9.0
Cisco Finesse
10.0
Call analytics
Altitude
8.0
Cisco Finesse
10.0
Historical reporting
Altitude
10.0
Cisco Finesse
8.0
Live reporting
Altitude
10.0
Cisco Finesse
9.0
Customer surveys
Altitude
Cisco Finesse
10.0
Customer interaction analytics
Altitude
Cisco Finesse
9.0

Pros

Altitude

  • Predictive outbound
  • Offers a reliable CRM-lite option
  • GDPR platform module
  • Customizable reports
  • Powerful IVR flows with many options
  • Web-based management and agent applications available
Anonymous | TrustRadius Reviewer

Cisco Finesse

  • Multifunctional.
  • Intuitive tool.
Arturo Lopez | TrustRadius Reviewer

Cons

Altitude

  • User interface
  • Offers no direct access to its database
  • Support responsiveness could be better
Anonymous | TrustRadius Reviewer

Cisco Finesse

  • Integration with third-party applications could be better.
  • Integration with mobile application.
Arturo Lopez | TrustRadius Reviewer

Support Rating

Altitude

No score
No answers yet
No answers on this topic

Cisco Finesse

Cisco Finesse 10.0
Based on 1 answer
We have hardly had any problems, but the attention provided when we need support has been very fast and effective
Arturo Lopez | TrustRadius Reviewer

Alternatives Considered

Altitude

Altitude uCI offers some CRM capabilities that Genesys Cloud does not. It offers the option to store multi-dimensional interaction outcomes and presents them in reports. Altitude uCI agent scripts can be more elaborate than Genesys Could ones, and its reports are fully customizable. While Genesys Cloud is moving toward that direction, it still doesn't offer the level of customizability Altitude Xperience does.
Anonymous | TrustRadius Reviewer

Cisco Finesse

We have all of these working in collaboration, and Finesse integration was the necessary application for the registration of our agents
Arturo Lopez | TrustRadius Reviewer

Return on Investment

Altitude

  • Reliable prediction improves productivity
  • Multichannel integration offers an all-in-one solution
  • Offers its own custom-made PBX solution that is more reasonably priced than standalone PBX solutions
  • Can work with existing corporate PBXs (Cisco, Alcatel, Avaya)
Anonymous | TrustRadius Reviewer

Cisco Finesse

  • Quality and effectiveness.
  • Utility.
Arturo Lopez | TrustRadius Reviewer

Pricing Details

Altitude

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Finesse

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Altitude
9.0
Cisco Finesse
9.0

Support Rating

Altitude
Cisco Finesse
10.0

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