What users are saying about

Altitude vs Cloud Call Center

Altitude
5 Ratings
Cloud Call Center
2 Ratings

Altitude

5 Ratings
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Score 8 out of 100

Based on 5 reviews and ratings

Cloud Call Center

2 Ratings
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Score 8 out of 100

Based on 2 reviews and ratings

Likelihood to Recommend

Altitude

  • Both inbound and outbound interactions for telephony, social media (Twitter and Facebook out of the box), email, chat and more.
  • Powerful predictive dialing--gives the option to change between dialing modes without interruptions.
  • Offers the possibility to load customer data and tie interactions with specific customers to get a better idea of the customer's journey.
  • Offers the possibility to save interaction outcomes and present them in monitoring and reports.
  • Cannot replace a corporate PBX.

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Anonymous | TrustRadius Reviewer
Verified User
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Cloud Call Center

Great tool for those who use Bullhorn and Insightsquared. It is fully integrated to those applications and works well as a phone system. Love the softphone aspect, no need for a handset. Anywhere you have an internet connection and your laptop you can make and receive calls.

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Rolf Kramer | TrustRadius Reviewer
Rolf Kramer
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Feature Rating Comparison

Contact Center Software

Altitude
9.7
Cloud Call Center
—
Agent dashboard
Altitude
9.0
Cloud Call Center
—
Validate callers
Altitude
10.0
Cloud Call Center
—
Outbound response
Altitude
10.0
Cloud Call Center
—
Call forwarding
Altitude
10.0
Cloud Call Center
—
Click-to-call (CTC)
Altitude
9.0
Cloud Call Center
—
Warm transfer
Altitude
10.0
Cloud Call Center
—
Predictive dialing
Altitude
10.0
Cloud Call Center
—
Interactive voice response
Altitude
10.0
Cloud Call Center
—
REST APIs
Altitude
9.0
Cloud Call Center
—
Call scripts
Altitude
10.0
Cloud Call Center
—
Call tracking
Altitude
10.0
Cloud Call Center
—
Multichannel integration
Altitude
10.0
Cloud Call Center
—
CRM software integration
Altitude
9.0
Cloud Call Center
—

Workforce Optimization (WFO)

Altitude
9.6
Cloud Call Center
—
Inbound call routing
Altitude
10.0
Cloud Call Center
—
Omnichannel inbound routing
Altitude
10.0
Cloud Call Center
—
Recording
Altitude
10.0
Cloud Call Center
—
Quality management
Altitude
9.0
Cloud Call Center
—
Call analytics
Altitude
8.0
Cloud Call Center
—
Historical reporting
Altitude
10.0
Cloud Call Center
—
Live reporting
Altitude
10.0
Cloud Call Center
—

Pros

Altitude

  • Predictive outbound
  • Offers a reliable CRM-lite option
  • GDPR platform module
  • Customizable reports
  • Powerful IVR flows with many options
  • Web-based management and agent applications available

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Anonymous | TrustRadius Reviewer
Verified User
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Cloud Call Center

  • Ease of Use
  • Softphones
  • Integration to other applications

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Rolf Kramer | TrustRadius Reviewer
Rolf Kramer
View all 1 answers on this topic

Cons

Altitude

  • User interface
  • Offers no direct access to its database
  • Support responsiveness could be better

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Anonymous | TrustRadius Reviewer
Verified User
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Cloud Call Center

  • Softphone UI
  • Ring options
  • Sound integration

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Rolf Kramer | TrustRadius Reviewer
Rolf Kramer
View all 1 answers on this topic

Alternatives Considered

Altitude

Altitude uCI offers some CRM capabilities that Genesys Cloud does not. It offers the option to store multi-dimensional interaction outcomes and presents them in reports. Altitude uCI agent scripts can be more elaborate than Genesys Could ones, and its reports are fully customizable. While Genesys Cloud is moving toward that direction, it still doesn't offer the level of customizability Altitude Xperience does.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Cloud Call Center

Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.

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Rolf Kramer | TrustRadius Reviewer
Rolf Kramer
View all 1 answers on this topic

Return on Investment

Altitude

  • Reliable prediction improves productivity
  • Multichannel integration offers an all-in-one solution
  • Offers its own custom-made PBX solution that is more reasonably priced than standalone PBX solutions
  • Can work with existing corporate PBXs (Cisco, Alcatel, Avaya)

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Cloud Call Center

  • No physical assets (handsets)
  • Reporting Integration
  • Click to dial functionality

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Rolf Kramer | TrustRadius Reviewer
Rolf Kramer
View all 1 answers on this topic

Pricing Details

Altitude

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Cloud Call Center

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Altitude
9.0
Cloud Call Center
9.0

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