What users are saying about
5 Ratings
5 Ratings
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Score 8 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

Altitude

  • Both inbound and outbound interactions for telephony, social media (Twitter and Facebook out of the box), email, chat and more.
  • Powerful predictive dialing--gives the option to change between dialing modes without interruptions.
  • Offers the possibility to load customer data and tie interactions with specific customers to get a better idea of the customer's journey.
  • Offers the possibility to save interaction outcomes and present them in monitoring and reports.
  • Cannot replace a corporate PBX.
Anonymous | TrustRadius Reviewer

Cloud Call Center

Great tool for those who use Bullhorn and Insightsquared. It is fully integrated to those applications and works well as a phone system. Love the softphone aspect, no need for a handset. Anywhere you have an internet connection and your laptop you can make and receive calls.
Rolf Kramer | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Altitude
9.7
Cloud Call Center
Agent dashboard
Altitude
9.0
Cloud Call Center
Validate callers
Altitude
10.0
Cloud Call Center
Outbound response
Altitude
10.0
Cloud Call Center
Call forwarding
Altitude
10.0
Cloud Call Center
Click-to-call (CTC)
Altitude
9.0
Cloud Call Center
Warm transfer
Altitude
10.0
Cloud Call Center
Predictive dialing
Altitude
10.0
Cloud Call Center
Interactive voice response
Altitude
10.0
Cloud Call Center
REST APIs
Altitude
9.0
Cloud Call Center
Call scripts
Altitude
10.0
Cloud Call Center
Call tracking
Altitude
10.0
Cloud Call Center
Multichannel integration
Altitude
10.0
Cloud Call Center
CRM software integration
Altitude
9.0
Cloud Call Center

Workforce Optimization (WFO)

Altitude
9.6
Cloud Call Center
Inbound call routing
Altitude
10.0
Cloud Call Center
Omnichannel inbound routing
Altitude
10.0
Cloud Call Center
Recording
Altitude
10.0
Cloud Call Center
Quality management
Altitude
9.0
Cloud Call Center
Call analytics
Altitude
8.0
Cloud Call Center
Historical reporting
Altitude
10.0
Cloud Call Center
Live reporting
Altitude
10.0
Cloud Call Center

Pros

Altitude

  • Predictive outbound
  • Offers a reliable CRM-lite option
  • GDPR platform module
  • Customizable reports
  • Powerful IVR flows with many options
  • Web-based management and agent applications available
Anonymous | TrustRadius Reviewer

Cloud Call Center

  • Ease of Use
  • Softphones
  • Integration to other applications
Rolf Kramer | TrustRadius Reviewer

Cons

Altitude

  • User interface
  • Offers no direct access to its database
  • Support responsiveness could be better
Anonymous | TrustRadius Reviewer

Cloud Call Center

  • Softphone UI
  • Ring options
  • Sound integration
Rolf Kramer | TrustRadius Reviewer

Alternatives Considered

Altitude

Altitude uCI offers some CRM capabilities that Genesys Cloud does not. It offers the option to store multi-dimensional interaction outcomes and presents them in reports. Altitude uCI agent scripts can be more elaborate than Genesys Could ones, and its reports are fully customizable. While Genesys Cloud is moving toward that direction, it still doesn't offer the level of customizability Altitude Xperience does.
Anonymous | TrustRadius Reviewer

Cloud Call Center

Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
Rolf Kramer | TrustRadius Reviewer

Return on Investment

Altitude

  • Reliable prediction improves productivity
  • Multichannel integration offers an all-in-one solution
  • Offers its own custom-made PBX solution that is more reasonably priced than standalone PBX solutions
  • Can work with existing corporate PBXs (Cisco, Alcatel, Avaya)
Anonymous | TrustRadius Reviewer

Cloud Call Center

  • No physical assets (handsets)
  • Reporting Integration
  • Click to dial functionality
Rolf Kramer | TrustRadius Reviewer

Pricing Details

Altitude

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cloud Call Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Altitude
9.0
Cloud Call Center
9.0

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