What users are saying about
5 Ratings
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25 Ratings
5 Ratings
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Score 8 out of 100

CloudTalk

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25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Likelihood to Recommend

Altitude

  • Both inbound and outbound interactions for telephony, social media (Twitter and Facebook out of the box), email, chat and more.
  • Powerful predictive dialing--gives the option to change between dialing modes without interruptions.
  • Offers the possibility to load customer data and tie interactions with specific customers to get a better idea of the customer's journey.
  • Offers the possibility to save interaction outcomes and present them in monitoring and reports.
  • Cannot replace a corporate PBX.
Anonymous | TrustRadius Reviewer

CloudTalk

[CloudTalk is] quite frankly a VOIP software that entertains facets most software's feel limited to bound to, going to lengths to not only aesthetically stand out but to also to ease usability as much as possible. But if you're looking for something more portable, I'd rather not recommend it because of it's disastrous mobile application.
Logan Brown | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Altitude
9.7
CloudTalk
7.9
Agent dashboard
Altitude
9.0
CloudTalk
7.4
Validate callers
Altitude
10.0
CloudTalk
7.8
Outbound response
Altitude
10.0
CloudTalk
7.2
Call forwarding
Altitude
10.0
CloudTalk
8.1
Click-to-call (CTC)
Altitude
9.0
CloudTalk
8.1
Warm transfer
Altitude
10.0
CloudTalk
8.1
Predictive dialing
Altitude
10.0
CloudTalk
7.8
Interactive voice response
Altitude
10.0
CloudTalk
8.4
REST APIs
Altitude
9.0
CloudTalk
7.7
Call scripts
Altitude
10.0
CloudTalk
8.2
Call tracking
Altitude
10.0
CloudTalk
7.9
Multichannel integration
Altitude
10.0
CloudTalk
7.9
CRM software integration
Altitude
9.0
CloudTalk
8.2

Workforce Optimization (WFO)

Altitude
9.6
CloudTalk
7.9
Inbound call routing
Altitude
10.0
CloudTalk
8.0
Omnichannel inbound routing
Altitude
10.0
CloudTalk
7.7
Recording
Altitude
10.0
CloudTalk
8.0
Quality management
Altitude
9.0
CloudTalk
8.1
Call analytics
Altitude
8.0
CloudTalk
7.2
Historical reporting
Altitude
10.0
CloudTalk
7.9
Live reporting
Altitude
10.0
CloudTalk
8.0
Customer surveys
Altitude
CloudTalk
7.7
Customer interaction analytics
Altitude
CloudTalk
8.1

Pros

Altitude

  • Predictive outbound
  • Offers a reliable CRM-lite option
  • GDPR platform module
  • Customizable reports
  • Powerful IVR flows with many options
  • Web-based management and agent applications available
Anonymous | TrustRadius Reviewer

CloudTalk

  • Very easy to setup and configure. It took literally a few minutes to start making our first calls.
  • Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically.
  • Great selection of virtual numbers for international calls.
  • Great customer support team with quick replies.
  • Call quality is generally good, especially for the price.
Anonymous | TrustRadius Reviewer

Cons

Altitude

  • User interface
  • Offers no direct access to its database
  • Support responsiveness could be better
Anonymous | TrustRadius Reviewer

CloudTalk

  • Callback can be a bit annoying and hard to distinguish between if it's a callback or an incoming call. If we miss a call, we have it set to do an automatic callback, but if for whatever reason I don't want it to call back, and I click on the X when the callback starts, as far as I know there is no way to delete future callbacks for that particular call, as in override the system. It would be nice if there was a popup instead that was a reminder to callback, as opposed to just calling back and having the call popup, which then forces you to do something.
  • Call flows could be made a little more intuitive
  • Website fields should have darker borders to tell where the fields are
Anonymous | TrustRadius Reviewer

Usability

Altitude

No score
No answers yet
No answers on this topic

CloudTalk

CloudTalk 9.1
Based on 4 answers
CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.
Ieva Lukstiņa | TrustRadius Reviewer

Support Rating

Altitude

No score
No answers yet
No answers on this topic

CloudTalk

CloudTalk 7.3
Based on 16 answers
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Stanislav Bouda | TrustRadius Reviewer

Alternatives Considered

Altitude

Altitude uCI offers some CRM capabilities that Genesys Cloud does not. It offers the option to store multi-dimensional interaction outcomes and presents them in reports. Altitude uCI agent scripts can be more elaborate than Genesys Could ones, and its reports are fully customizable. While Genesys Cloud is moving toward that direction, it still doesn't offer the level of customizability Altitude Xperience does.
Anonymous | TrustRadius Reviewer

CloudTalk

The integration of CloudTalk with Pipedrive makes the native Pipedrive call system practically unnecessary. The latter does not allow searching for calls or generating indicators as well achieved as in CloudTalk.
We were able to downgrade Pipedrive thanks to the number of options that CloudTalk offers to configure the different needs of the company by sectors or groups such as collections, sales, etc.
Pablo Ritchie | TrustRadius Reviewer

Return on Investment

Altitude

  • Reliable prediction improves productivity
  • Multichannel integration offers an all-in-one solution
  • Offers its own custom-made PBX solution that is more reasonably priced than standalone PBX solutions
  • Can work with existing corporate PBXs (Cisco, Alcatel, Avaya)
Anonymous | TrustRadius Reviewer

CloudTalk

  • For a similar price it is not necessary to manage so many cell phone accounts
  • Unlike basic telephony. It is possible to have more control of the interactions with our clients.
  • For administrators it allows better control of commercial actions or the corresponding area for communication issues
Pablo Ritchie | TrustRadius Reviewer

Screenshots

Pricing Details

Altitude

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Altitude Editions & Modules

Additional Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

CloudTalk Editions & Modules

Edition
CloudTalk Essential$25.001
CloudTalk Custom-2
CloudTalk Expert$40.003
CloudTalk Starter$20.003
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Altitude
9.0
CloudTalk
7.2

Usability

Altitude
CloudTalk
9.1

Support Rating

Altitude
CloudTalk
7.3

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