What users are saying about
5 Ratings
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Score 8 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Altitude

  • Both inbound and outbound interactions for telephony, social media (Twitter and Facebook out of the box), email, chat and more.
  • Powerful predictive dialing--gives the option to change between dialing modes without interruptions.
  • Offers the possibility to load customer data and tie interactions with specific customers to get a better idea of the customer's journey.
  • Offers the possibility to save interaction outcomes and present them in monitoring and reports.
  • Cannot replace a corporate PBX.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

Fathom Customer Care works efficiently for financial analysis. It's easy to understand with great data management facility. Customization available.
Truptesh Patil | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Altitude
9.7
Fathom Customer Care
6.2
Agent dashboard
Altitude
9.0
Fathom Customer Care
7.0
Validate callers
Altitude
10.0
Fathom Customer Care
6.0
Outbound response
Altitude
10.0
Fathom Customer Care
6.0
Call forwarding
Altitude
10.0
Fathom Customer Care
6.0
Click-to-call (CTC)
Altitude
9.0
Fathom Customer Care
7.0
Warm transfer
Altitude
10.0
Fathom Customer Care
7.0
Predictive dialing
Altitude
10.0
Fathom Customer Care
6.0
Interactive voice response
Altitude
10.0
Fathom Customer Care
6.0
REST APIs
Altitude
9.0
Fathom Customer Care
6.0
Call scripts
Altitude
10.0
Fathom Customer Care
6.0
Call tracking
Altitude
10.0
Fathom Customer Care
6.0
Multichannel integration
Altitude
10.0
Fathom Customer Care
6.0
CRM software integration
Altitude
9.0
Fathom Customer Care
5.0

Workforce Optimization (WFO)

Altitude
9.6
Fathom Customer Care
5.2
Inbound call routing
Altitude
10.0
Fathom Customer Care
4.0
Omnichannel inbound routing
Altitude
10.0
Fathom Customer Care
6.0
Recording
Altitude
10.0
Fathom Customer Care
5.0
Quality management
Altitude
9.0
Fathom Customer Care
5.0
Call analytics
Altitude
8.0
Fathom Customer Care
5.0
Historical reporting
Altitude
10.0
Fathom Customer Care
5.0
Live reporting
Altitude
10.0
Fathom Customer Care
5.0
Customer surveys
Altitude
Fathom Customer Care
5.0
Customer interaction analytics
Altitude
Fathom Customer Care
7.0

Pros

Altitude

  • Predictive outbound
  • Offers a reliable CRM-lite option
  • GDPR platform module
  • Customizable reports
  • Powerful IVR flows with many options
  • Web-based management and agent applications available
Anonymous | TrustRadius Reviewer

Fathom Customer Care

  • Data interpretation can be easily done.
  • Enables you to analyse financial statements.
  • Variety of tools.
Truptesh Patil | TrustRadius Reviewer

Cons

Altitude

  • User interface
  • Offers no direct access to its database
  • Support responsiveness could be better
Anonymous | TrustRadius Reviewer

Fathom Customer Care

  • Somewhat confusing in terms placements.
  • Requires advanced knowledge.
Truptesh Patil | TrustRadius Reviewer

Support Rating

Altitude

No score
No answers yet
No answers on this topic

Fathom Customer Care

Fathom Customer Care 8.0
Based on 1 answer
Customer care is cooperative and time efficient.
Truptesh Patil | TrustRadius Reviewer

Alternatives Considered

Altitude

Altitude uCI offers some CRM capabilities that Genesys Cloud does not. It offers the option to store multi-dimensional interaction outcomes and presents them in reports. Altitude uCI agent scripts can be more elaborate than Genesys Could ones, and its reports are fully customizable. While Genesys Cloud is moving toward that direction, it still doesn't offer the level of customizability Altitude Xperience does.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

Best part of Fathom is its ability to impeccably analyze financial statements of the organisation. This feature stands out as compared to other options.
Truptesh Patil | TrustRadius Reviewer

Return on Investment

Altitude

  • Reliable prediction improves productivity
  • Multichannel integration offers an all-in-one solution
  • Offers its own custom-made PBX solution that is more reasonably priced than standalone PBX solutions
  • Can work with existing corporate PBXs (Cisco, Alcatel, Avaya)
Anonymous | TrustRadius Reviewer

Fathom Customer Care

  • Good financial analysis.
  • Effective data management.
  • Easy to use and great data interpretation.
Truptesh Patil | TrustRadius Reviewer

Pricing Details

Altitude

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Altitude Editions & Modules

Additional Pricing Details

Fathom Customer Care

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Fathom Customer Care Editions & Modules

Edition
Power$1301
  1. per user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Altitude
9.0
Fathom Customer Care
8.0

Support Rating

Altitude
Fathom Customer Care
8.0

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