Chose Genesys Multicloud CX (discontinued)
The way I see Genesys is much more intuitive and configurable than the rest of CTI applications. It is very dynamic at the time of setting up and very entertaining at the same time as fun for a technician.
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Altitude | N/A | Altitude uCI is a configurable, modular unified communications, VoIP, and inbound or outbound contact center solution from Portuguese company Altitude Software. | N/A | |
Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
Altitude uCI | Genesys Multicloud CX (discontinued) | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Altitude uCI | Genesys Multicloud CX (discontinued) | |
---|---|---|
Considered Both Products | Altitude No answer on this topic | Genesys Multicloud CX (discontinued) |
Top Pros | ||
Top Cons |
|
|
Altitude uCI | Genesys Multicloud CX (discontinued) | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Altitude uCI | Genesys Multicloud CX (discontinued) | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Altitude uCI | Genesys Multicloud CX (discontinued) | |
---|---|---|
Likelihood to Recommend | 9.0 (1 ratings) | 7.7 (147 ratings) |
Likelihood to Renew | - (0 ratings) | 8.0 (26 ratings) |
Usability | - (0 ratings) | 6.9 (18 ratings) |
Availability | - (0 ratings) | 8.0 (4 ratings) |
Performance | - (0 ratings) | 7.1 (4 ratings) |
Support Rating | - (0 ratings) | 8.7 (21 ratings) |
In-Person Training | - (0 ratings) | 8.1 (3 ratings) |
Online Training | - (0 ratings) | 7.3 (2 ratings) |
Implementation Rating | - (0 ratings) | 3.8 (11 ratings) |
Configurability | - (0 ratings) | 6.5 (3 ratings) |
Ease of integration | - (0 ratings) | 2.2 (4 ratings) |
Product Scalability | - (0 ratings) | 7.3 (4 ratings) |
Vendor post-sale | - (0 ratings) | 7.3 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.3 (2 ratings) |
Altitude uCI | Genesys Multicloud CX (discontinued) | |
---|---|---|
Likelihood to Recommend | Altitude Software | Discontinued Products |
Pros | Altitude Software | Discontinued Products |
Cons | Altitude Software | Discontinued Products |
Likelihood to Renew | Altitude Software No answers on this topic | Discontinued Products |
Usability | Altitude Software No answers on this topic | Discontinued Products |
Reliability and Availability | Altitude Software No answers on this topic | Discontinued Products |
Performance | Altitude Software No answers on this topic | Discontinued Products |
Support Rating | Altitude Software No answers on this topic | Discontinued Products |
In-Person Training | Altitude Software No answers on this topic | Discontinued Products |
Online Training | Altitude Software No answers on this topic | Discontinued Products |
Implementation Rating | Altitude Software No answers on this topic | Discontinued Products |
Alternatives Considered | Altitude Software | Discontinued Products |
Scalability | Altitude Software No answers on this topic | Discontinued Products |
Return on Investment | Altitude Software | Discontinued Products |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots |