Altitude uCI vs. LivePerson CTI Platform (Tenfold)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Altitude
Score 8.0 out of 10
N/A
Altitude uCI is a configurable, modular unified communications, VoIP, and inbound or outbound contact center solution from Portuguese company Altitude Software.N/A
LivePerson CTI Platform (Tenfold)
Score 9.0 out of 10
N/A
Tenfold is a computer telephony integration (CTI) platform optimized for customer support and sales enablement. All contact points and interactions with customers are automatically captured back into existing CRM software, such as business calls, emails, texts, and chats. The solution is now part of the LiveEngage since the October, 2021 acquisition.N/A
Pricing
Altitude uCILivePerson CTI Platform (Tenfold)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AltitudeLivePerson CTI Platform (Tenfold)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Altitude uCILivePerson CTI Platform (Tenfold)
Top Pros
Top Cons
Features
Altitude uCILivePerson CTI Platform (Tenfold)
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Altitude uCI
9.7
1 Ratings
15% above category average
LivePerson CTI Platform (Tenfold)
6.9
1 Ratings
19% below category average
Agent dashboard9.01 Ratings8.01 Ratings
Validate callers10.01 Ratings8.01 Ratings
Outbound response10.01 Ratings8.01 Ratings
Call forwarding10.01 Ratings00 Ratings
Click-to-call (CTC)9.01 Ratings7.01 Ratings
Warm transfer10.01 Ratings7.01 Ratings
Predictive dialing10.01 Ratings00 Ratings
Interactive voice response10.01 Ratings00 Ratings
REST APIs9.01 Ratings00 Ratings
Call scripts10.01 Ratings6.01 Ratings
Call tracking10.01 Ratings8.01 Ratings
Multichannel integration10.01 Ratings5.01 Ratings
CRM software integration9.01 Ratings5.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Altitude uCI
9.6
1 Ratings
15% above category average
LivePerson CTI Platform (Tenfold)
8.0
1 Ratings
3% below category average
Inbound call routing10.01 Ratings00 Ratings
Omnichannel inbound routing10.01 Ratings00 Ratings
Recording10.01 Ratings00 Ratings
Quality management9.01 Ratings8.01 Ratings
Call analytics8.01 Ratings8.01 Ratings
Historical reporting10.01 Ratings8.01 Ratings
Live reporting10.01 Ratings8.01 Ratings
Customer surveys00 Ratings8.01 Ratings
Customer interaction analytics00 Ratings8.01 Ratings
Best Alternatives
Altitude uCILivePerson CTI Platform (Tenfold)
Small Businesses
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Score 9.5 out of 10
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Medium-sized Companies
Bright Pattern Contact Center
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Score 10.0 out of 10
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Score 10.0 out of 10
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Score 8.9 out of 10
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User Ratings
Altitude uCILivePerson CTI Platform (Tenfold)
Likelihood to Recommend
9.0
(1 ratings)
9.0
(64 ratings)
User Testimonials
Altitude uCILivePerson CTI Platform (Tenfold)
Likelihood to Recommend
Altitude Software
  • Both inbound and outbound interactions for telephony, social media (Twitter and Facebook out of the box), email, chat and more.
  • Powerful predictive dialing--gives the option to change between dialing modes without interruptions.
  • Offers the possibility to load customer data and tie interactions with specific customers to get a better idea of the customer's journey.
  • Offers the possibility to save interaction outcomes and present them in monitoring and reports.
  • Cannot replace a corporate PBX.
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LivePerson
If there are situations where a customer is hard to reach, Tenfold allows easy pushing forward of reminders.In a high volume call system, it provides the ability to focus on your productivity and let Tenfold worry about the call logging, scheduling, and general call management on a day by day basis.
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Pros
Altitude Software
  • Predictive outbound
  • Offers a reliable CRM-lite option
  • GDPR platform module
  • Customizable reports
  • Powerful IVR flows with many options
  • Web-based management and agent applications available
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LivePerson
  • Integrates very well with Salesforce, our CRM software. As we disposition calls, the notes automatically generate on my customer's accounts, saving me valuable steps in documentation.
  • Call metrics gathered in Tenfold are used for measuring productivity across all of the sales team. Reporting is done through Salesforce, once again speaking volumes of the integration capabilities.
  • The clarity and consistency of quality of calls are outstanding! Very little delay, static or feedback.
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Cons
Altitude Software
  • User interface
  • Offers no direct access to its database
  • Support responsiveness could be better
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LivePerson
  • There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.
  • It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.
  • There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.
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Alternatives Considered
Altitude Software
Altitude uCI offers some CRM capabilities that Genesys Cloud does not. It offers the option to store multi-dimensional interaction outcomes and presents them in reports. Altitude uCI agent scripts can be more elaborate than Genesys Could ones, and its reports are fully customizable. While Genesys Cloud is moving toward that direction, it still doesn't offer the level of customizability Altitude Xperience does.
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LivePerson
In fairness, this product was rolled out to our entire team, and therefore I have not used other (similar) call tracking software. That said, I have been very pleased with all of the features it does offer, and would be reluctant to change products based on the successes in productivity we've experienced with Tenfold. If anything, we would hope to continue to see improvements in this product, rather than switching to something else
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Return on Investment
Altitude Software
  • Reliable prediction improves productivity
  • Multichannel integration offers an all-in-one solution
  • Offers its own custom-made PBX solution that is more reasonably priced than standalone PBX solutions
  • Can work with existing corporate PBXs (Cisco, Alcatel, Avaya)
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LivePerson
  • We have made more sales because of the ease of completing transactions.
  • The product is a bit more costly up front so that should be taken into consideration.
  • It is easier to reach customers on phone and chat so we can make more sales.
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ScreenShots

LivePerson CTI Platform (Tenfold) Screenshots

Screenshot of Tenfold for SalesforceScreenshot of Tenfold for Microsoft DynamicsScreenshot of Tenfold for Salesforce