Altitude uCI vs. Premier Contact Point

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Altitude
Score 8.0 out of 10
N/A
Altitude uCI is a configurable, modular unified communications, VoIP, and inbound or outbound contact center solution from Portuguese company Altitude Software.N/A
Premier Contact Point
Score 8.9 out of 10
N/A
Premier Contact Point is a cloud based contact centre solution that aims to: improve the customer experience deliver sound commercial benefits meet all operational and technical requirements, and provide customer service teams with a solution they love using. The vendor also describes the advantages of their solution: FLEXIBLE INTERFACE: Designed to be easy to use, minimise agent training and adoption times, and give…N/A
Pricing
Altitude uCIPremier Contact Point
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AltitudePremier Contact Point
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Community Pulse
Altitude uCIPremier Contact Point
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Altitude uCIPremier Contact Point
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Altitude uCI
9.7
1 Ratings
15% above category average
Premier Contact Point
8.6
5 Ratings
3% above category average
Agent dashboard9.01 Ratings8.25 Ratings
Validate callers10.01 Ratings8.44 Ratings
Outbound response10.01 Ratings8.94 Ratings
Call forwarding10.01 Ratings8.44 Ratings
Click-to-call (CTC)9.01 Ratings8.93 Ratings
Warm transfer10.01 Ratings8.75 Ratings
Predictive dialing10.01 Ratings9.01 Ratings
Interactive voice response10.01 Ratings8.35 Ratings
REST APIs9.01 Ratings7.31 Ratings
Call scripts10.01 Ratings8.64 Ratings
Call tracking10.01 Ratings8.74 Ratings
Multichannel integration10.01 Ratings8.22 Ratings
CRM software integration9.01 Ratings10.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Altitude uCI
9.6
1 Ratings
15% above category average
Premier Contact Point
8.4
5 Ratings
2% above category average
Inbound call routing10.01 Ratings8.94 Ratings
Omnichannel inbound routing10.01 Ratings8.83 Ratings
Recording10.01 Ratings8.75 Ratings
Quality management9.01 Ratings8.23 Ratings
Call analytics8.01 Ratings8.63 Ratings
Historical reporting10.01 Ratings6.75 Ratings
Live reporting10.01 Ratings8.34 Ratings
Customer surveys00 Ratings8.22 Ratings
Customer interaction analytics00 Ratings9.01 Ratings
Best Alternatives
Altitude uCIPremier Contact Point
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Altitude uCIPremier Contact Point
Likelihood to Recommend
9.0
(1 ratings)
8.9
(5 ratings)
User Testimonials
Altitude uCIPremier Contact Point
Likelihood to Recommend
Altitude Software
  • Both inbound and outbound interactions for telephony, social media (Twitter and Facebook out of the box), email, chat and more.
  • Powerful predictive dialing--gives the option to change between dialing modes without interruptions.
  • Offers the possibility to load customer data and tie interactions with specific customers to get a better idea of the customer's journey.
  • Offers the possibility to save interaction outcomes and present them in monitoring and reports.
  • Cannot replace a corporate PBX.
Read full review
Premier Contact Point
Premier Contact Point is well suited for organisations who are
seeking a configurable contact centre solution that is cost-effective to grow and scale with your organisation and
underpinned by a robust support model.
Read full review
Pros
Altitude Software
  • Predictive outbound
  • Offers a reliable CRM-lite option
  • GDPR platform module
  • Customizable reports
  • Powerful IVR flows with many options
  • Web-based management and agent applications available
Read full review
Premier Contact Point
  • Customer Support
  • Responsiveness to requests
  • Openness to ideas/suggestions/features
Read full review
Cons
Altitude Software
  • User interface
  • Offers no direct access to its database
  • Support responsiveness could be better
Read full review
Premier Contact Point
  • A detailed documentation around the standard reporting options ie what details you can find in each report.
Read full review
Alternatives Considered
Altitude Software
Altitude uCI offers some CRM capabilities that Genesys Cloud does not. It offers the option to store multi-dimensional interaction outcomes and presents them in reports. Altitude uCI agent scripts can be more elaborate than Genesys Could ones, and its reports are fully customizable. While Genesys Cloud is moving toward that direction, it still doesn't offer the level of customizability Altitude Xperience does.
Read full review
Premier Contact Point
PCP was one of the least costly options. It's a smaller company, which means better more attentive support. Some of the other solutions we would have been paying for things we wouldn't need or use. We found Amazon Connect was at the other end of the scale, being too simple and not customisable enough. PCP had the right feature set for us.
Read full review
Return on Investment
Altitude Software
  • Reliable prediction improves productivity
  • Multichannel integration offers an all-in-one solution
  • Offers its own custom-made PBX solution that is more reasonably priced than standalone PBX solutions
  • Can work with existing corporate PBXs (Cisco, Alcatel, Avaya)
Read full review
Premier Contact Point
  • Has helped us improve our responsiveness in terms of reduced wait times
  • Has helped route callers to appropriate departments based on IVR selections
  • Has provided an easy to administer system for call centre leadership team or internal IT dep't to use without needing to always engage vendor
Read full review
ScreenShots

Premier Contact Point Screenshots

Screenshot of Premier Contact Point Message Apps smartphones capabilitiesScreenshot of Premier Contact Point Real-Time DashboardScreenshot of Premier Contact Point Salesforce integration