Altitude uCI vs. StringeeX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Altitude
Score 8.0 out of 10
N/A
Altitude uCI is a configurable, modular unified communications, VoIP, and inbound or outbound contact center solution from Portuguese company Altitude Software.N/A
StringeeX
Score 8.0 out of 10
Small Businesses (1-50 employees)
StringeeX is a customer support platform that lets users connect with customers on any channel (phone, video call, chat, email, social, etc). The platform is designed to make it easy to keep track of all support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, it can integrate with most of popular CRM and Helpdesk tools. The vendor states they are trusted by over 500 companies such as Viettel, Mobifone, Misa, Golden…N/A
Pricing
Altitude uCIStringeeX
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AltitudeStringeeX
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Altitude uCIStringeeX
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Altitude uCI
9.7
1 Ratings
15% above category average
StringeeX
8.3
2 Ratings
0% below category average
Agent dashboard9.01 Ratings9.02 Ratings
Validate callers10.01 Ratings8.02 Ratings
Outbound response10.01 Ratings9.02 Ratings
Call forwarding10.01 Ratings9.02 Ratings
Click-to-call (CTC)9.01 Ratings9.02 Ratings
Warm transfer10.01 Ratings7.02 Ratings
Predictive dialing10.01 Ratings7.02 Ratings
Interactive voice response10.01 Ratings6.02 Ratings
REST APIs9.01 Ratings9.02 Ratings
Call scripts10.01 Ratings9.02 Ratings
Call tracking10.01 Ratings8.02 Ratings
Multichannel integration10.01 Ratings9.02 Ratings
CRM software integration9.01 Ratings9.02 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Altitude uCI
9.6
1 Ratings
15% above category average
StringeeX
7.2
2 Ratings
14% below category average
Inbound call routing10.01 Ratings8.02 Ratings
Omnichannel inbound routing10.01 Ratings8.02 Ratings
Recording10.01 Ratings7.02 Ratings
Quality management9.01 Ratings7.02 Ratings
Call analytics8.01 Ratings6.02 Ratings
Historical reporting10.01 Ratings6.02 Ratings
Live reporting10.01 Ratings7.02 Ratings
Customer surveys00 Ratings8.02 Ratings
Customer interaction analytics00 Ratings8.02 Ratings
Best Alternatives
Altitude uCIStringeeX
Small Businesses
CloudTalk
CloudTalk
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Altitude uCIStringeeX
Likelihood to Recommend
9.0
(1 ratings)
8.0
(2 ratings)
Support Rating
-
(0 ratings)
7.3
(1 ratings)
User Testimonials
Altitude uCIStringeeX
Likelihood to Recommend
Altitude Software
  • Both inbound and outbound interactions for telephony, social media (Twitter and Facebook out of the box), email, chat and more.
  • Powerful predictive dialing--gives the option to change between dialing modes without interruptions.
  • Offers the possibility to load customer data and tie interactions with specific customers to get a better idea of the customer's journey.
  • Offers the possibility to save interaction outcomes and present them in monitoring and reports.
  • Cannot replace a corporate PBX.
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StringeeX
I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
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Pros
Altitude Software
  • Predictive outbound
  • Offers a reliable CRM-lite option
  • GDPR platform module
  • Customizable reports
  • Powerful IVR flows with many options
  • Web-based management and agent applications available
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StringeeX
  • It records and monitors calls impeccably.
  • The support team is very reliable and efficient.
  • The interface is very user friendly.
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Cons
Altitude Software
  • User interface
  • Offers no direct access to its database
  • Support responsiveness could be better
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StringeeX
  • It can totally replace the CRM.
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Support Rating
Altitude Software
No answers on this topic
StringeeX
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
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Alternatives Considered
Altitude Software
Altitude uCI offers some CRM capabilities that Genesys Cloud does not. It offers the option to store multi-dimensional interaction outcomes and presents them in reports. Altitude uCI agent scripts can be more elaborate than Genesys Could ones, and its reports are fully customizable. While Genesys Cloud is moving toward that direction, it still doesn't offer the level of customizability Altitude Xperience does.
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StringeeX
The support team is more responsive and addresses issues in a timely manner.
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Return on Investment
Altitude Software
  • Reliable prediction improves productivity
  • Multichannel integration offers an all-in-one solution
  • Offers its own custom-made PBX solution that is more reasonably priced than standalone PBX solutions
  • Can work with existing corporate PBXs (Cisco, Alcatel, Avaya)
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StringeeX
  • The analytics have helped me better address areas of need with my staff.
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ScreenShots

StringeeX Screenshots

Screenshot of StringeeX ticket reportScreenshot of StringeeX ticketing system