What users are saying about
5 Ratings
1 Rating
5 Ratings
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Score 8 out of 100
1 Rating
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Score 8.2 out of 100

Likelihood to Recommend

Altitude

  • Both inbound and outbound interactions for telephony, social media (Twitter and Facebook out of the box), email, chat and more.
  • Powerful predictive dialing--gives the option to change between dialing modes without interruptions.
  • Offers the possibility to load customer data and tie interactions with specific customers to get a better idea of the customer's journey.
  • Offers the possibility to save interaction outcomes and present them in monitoring and reports.
  • Cannot replace a corporate PBX.
Anonymous | TrustRadius Reviewer

StringeeX

I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
Timmy Đỗ | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Altitude
9.7
StringeeX
8.7
Agent dashboard
Altitude
9.0
StringeeX
9.1
Validate callers
Altitude
10.0
StringeeX
9.1
Outbound response
Altitude
10.0
StringeeX
7.3
Call forwarding
Altitude
10.0
StringeeX
9.1
Click-to-call (CTC)
Altitude
9.0
StringeeX
9.1
Warm transfer
Altitude
10.0
StringeeX
7.3
Predictive dialing
Altitude
10.0
StringeeX
9.1
Interactive voice response
Altitude
10.0
StringeeX
9.1
REST APIs
Altitude
9.0
StringeeX
9.1
Call scripts
Altitude
10.0
StringeeX
9.1
Call tracking
Altitude
10.0
StringeeX
9.1
Multichannel integration
Altitude
10.0
StringeeX
9.1
CRM software integration
Altitude
9.0
StringeeX
7.3

Workforce Optimization (WFO)

Altitude
9.6
StringeeX
8.1
Inbound call routing
Altitude
10.0
StringeeX
8.2
Omnichannel inbound routing
Altitude
10.0
StringeeX
8.2
Recording
Altitude
10.0
StringeeX
9.1
Quality management
Altitude
9.0
StringeeX
8.2
Call analytics
Altitude
8.0
StringeeX
8.2
Historical reporting
Altitude
10.0
StringeeX
8.2
Live reporting
Altitude
10.0
StringeeX
8.2
Customer surveys
Altitude
StringeeX
7.3
Customer interaction analytics
Altitude
StringeeX
7.3

Pros

Altitude

  • Predictive outbound
  • Offers a reliable CRM-lite option
  • GDPR platform module
  • Customizable reports
  • Powerful IVR flows with many options
  • Web-based management and agent applications available
Anonymous | TrustRadius Reviewer

StringeeX

  • Multiple devices supported.
  • Friendly user interface.
  • Easily to synchronize data to CRM and ERP.
Timmy Đỗ | TrustRadius Reviewer

Cons

Altitude

  • User interface
  • Offers no direct access to its database
  • Support responsiveness could be better
Anonymous | TrustRadius Reviewer

StringeeX

  • It can totally replace the CRM.
Timmy Đỗ | TrustRadius Reviewer

Support Rating

Altitude

No score
No answers yet
No answers on this topic

StringeeX

StringeeX 7.3
Based on 1 answer
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
Timmy Đỗ | TrustRadius Reviewer

Alternatives Considered

Altitude

Altitude uCI offers some CRM capabilities that Genesys Cloud does not. It offers the option to store multi-dimensional interaction outcomes and presents them in reports. Altitude uCI agent scripts can be more elaborate than Genesys Could ones, and its reports are fully customizable. While Genesys Cloud is moving toward that direction, it still doesn't offer the level of customizability Altitude Xperience does.
Anonymous | TrustRadius Reviewer

StringeeX

StringeeX has more functions that I want.
Timmy Đỗ | TrustRadius Reviewer

Return on Investment

Altitude

  • Reliable prediction improves productivity
  • Multichannel integration offers an all-in-one solution
  • Offers its own custom-made PBX solution that is more reasonably priced than standalone PBX solutions
  • Can work with existing corporate PBXs (Cisco, Alcatel, Avaya)
Anonymous | TrustRadius Reviewer

StringeeX

  • Expensive monthly fee.
Timmy Đỗ | TrustRadius Reviewer

Screenshots

Pricing Details

Altitude

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

StringeeX

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Altitude
9.0
StringeeX
8.2

Support Rating

Altitude
StringeeX
7.3

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