Altitude uCI vs. TELUSCloud Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Altitude
Score 8.0 out of 10
N/A
Altitude uCI is a configurable, modular unified communications, VoIP, and inbound or outbound contact center solution from Portuguese company Altitude Software.N/A
TELUS Cloud Contact Center (TC3)
Score 5.1 out of 10
N/A
TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise. TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018.N/A
Pricing
Altitude uCITELUSCloud Contact Center
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AltitudeTELUS Cloud Contact Center (TC3)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Altitude uCITELUSCloud Contact Center
Top Pros
Top Cons
Features
Altitude uCITELUSCloud Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Altitude uCI
9.7
1 Ratings
15% above category average
TELUSCloud Contact Center
8.3
1 Ratings
0% below category average
Agent dashboard9.01 Ratings8.01 Ratings
Validate callers10.01 Ratings7.01 Ratings
Outbound response10.01 Ratings00 Ratings
Call forwarding10.01 Ratings9.01 Ratings
Click-to-call (CTC)9.01 Ratings9.01 Ratings
Warm transfer10.01 Ratings8.01 Ratings
Predictive dialing10.01 Ratings00 Ratings
Interactive voice response10.01 Ratings9.01 Ratings
REST APIs9.01 Ratings00 Ratings
Call scripts10.01 Ratings00 Ratings
Call tracking10.01 Ratings8.01 Ratings
Multichannel integration10.01 Ratings00 Ratings
CRM software integration9.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Altitude uCI
9.6
1 Ratings
15% above category average
TELUSCloud Contact Center
8.2
1 Ratings
0% below category average
Inbound call routing10.01 Ratings9.01 Ratings
Omnichannel inbound routing10.01 Ratings00 Ratings
Recording10.01 Ratings8.01 Ratings
Quality management9.01 Ratings8.01 Ratings
Call analytics8.01 Ratings8.01 Ratings
Historical reporting10.01 Ratings8.01 Ratings
Live reporting10.01 Ratings00 Ratings
Best Alternatives
Altitude uCITELUSCloud Contact Center
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Altitude uCITELUSCloud Contact Center
Likelihood to Recommend
9.0
(1 ratings)
8.0
(1 ratings)
User Testimonials
Altitude uCITELUSCloud Contact Center
Likelihood to Recommend
Altitude Software
  • Both inbound and outbound interactions for telephony, social media (Twitter and Facebook out of the box), email, chat and more.
  • Powerful predictive dialing--gives the option to change between dialing modes without interruptions.
  • Offers the possibility to load customer data and tie interactions with specific customers to get a better idea of the customer's journey.
  • Offers the possibility to save interaction outcomes and present them in monitoring and reports.
  • Cannot replace a corporate PBX.
Read full review
TELUS International
A universal communication platform
Read full review
Pros
Altitude Software
  • Predictive outbound
  • Offers a reliable CRM-lite option
  • GDPR platform module
  • Customizable reports
  • Powerful IVR flows with many options
  • Web-based management and agent applications available
Read full review
TELUS International
  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
Read full review
Cons
Altitude Software
  • User interface
  • Offers no direct access to its database
  • Support responsiveness could be better
Read full review
TELUS International
  • Hardware features
  • Some set up are not flexible
  • Cost
Read full review
Alternatives Considered
Altitude Software
Altitude uCI offers some CRM capabilities that Genesys Cloud does not. It offers the option to store multi-dimensional interaction outcomes and presents them in reports. Altitude uCI agent scripts can be more elaborate than Genesys Could ones, and its reports are fully customizable. While Genesys Cloud is moving toward that direction, it still doesn't offer the level of customizability Altitude Xperience does.
Read full review
TELUS International
Shaw Smart Voice
Read full review
Return on Investment
Altitude Software
  • Reliable prediction improves productivity
  • Multichannel integration offers an all-in-one solution
  • Offers its own custom-made PBX solution that is more reasonably priced than standalone PBX solutions
  • Can work with existing corporate PBXs (Cisco, Alcatel, Avaya)
Read full review
TELUS International
  • Save on cost when combining other services
  • Easier to communicate with remote employees
Read full review
ScreenShots