Altitude uCI vs. Vonage Contact Center for Salesforce

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Altitude
Score 8.0 out of 10
N/A
Altitude uCI is a configurable, modular unified communications, VoIP, and inbound or outbound contact center solution from Portuguese company Altitude Software.N/A
Vonage Contact Center for Salesforce
Score 8.7 out of 10
N/A
ContactWorld for Salesforce is a call center software offering from NewVoiceMedia. As its name suggests, it is optimized for integrating with Salesforce's CRM solutions.N/A
Pricing
Altitude uCIVonage Contact Center for Salesforce
Editions & Modules
No answers on this topic
Essentials
Contact sales team
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Select
Contact sales team
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Express
Contact sales team
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Premium
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Offerings
Pricing Offerings
AltitudeVonage Contact Center for Salesforce
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Altitude uCIVonage Contact Center for Salesforce
Top Pros
Top Cons
Features
Altitude uCIVonage Contact Center for Salesforce
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Altitude uCI
9.7
1 Ratings
14% above category average
Vonage Contact Center for Salesforce
6.0
4 Ratings
33% below category average
Agent dashboard9.01 Ratings3.02 Ratings
Validate callers10.01 Ratings8.03 Ratings
Outbound response10.01 Ratings3.02 Ratings
Call forwarding10.01 Ratings3.13 Ratings
Click-to-call (CTC)9.01 Ratings7.04 Ratings
Warm transfer10.01 Ratings5.14 Ratings
Predictive dialing10.01 Ratings9.01 Ratings
Interactive voice response10.01 Ratings5.03 Ratings
REST APIs9.01 Ratings8.02 Ratings
Call scripts10.01 Ratings8.01 Ratings
Call tracking10.01 Ratings2.03 Ratings
Multichannel integration10.01 Ratings10.01 Ratings
CRM software integration9.01 Ratings7.04 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Altitude uCI
9.6
1 Ratings
14% above category average
Vonage Contact Center for Salesforce
6.5
4 Ratings
25% below category average
Inbound call routing10.01 Ratings7.03 Ratings
Omnichannel inbound routing10.01 Ratings10.02 Ratings
Recording10.01 Ratings4.14 Ratings
Quality management9.01 Ratings5.13 Ratings
Call analytics8.01 Ratings4.13 Ratings
Historical reporting10.01 Ratings4.14 Ratings
Live reporting10.01 Ratings4.14 Ratings
Customer surveys00 Ratings10.02 Ratings
Customer interaction analytics00 Ratings10.02 Ratings
Best Alternatives
Altitude uCIVonage Contact Center for Salesforce
Small Businesses
CloudTalk
CloudTalk
Score 9.6 out of 10
CloudTalk
CloudTalk
Score 9.6 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.6 out of 10
CloudTalk
CloudTalk
Score 9.6 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
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User Ratings
Altitude uCIVonage Contact Center for Salesforce
Likelihood to Recommend
9.0
(1 ratings)
2.1
(6 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Altitude uCIVonage Contact Center for Salesforce
Likelihood to Recommend
Altitude Software
  • Both inbound and outbound interactions for telephony, social media (Twitter and Facebook out of the box), email, chat and more.
  • Powerful predictive dialing--gives the option to change between dialing modes without interruptions.
  • Offers the possibility to load customer data and tie interactions with specific customers to get a better idea of the customer's journey.
  • Offers the possibility to save interaction outcomes and present them in monitoring and reports.
  • Cannot replace a corporate PBX.
Read full review
Vonage
If an organiziation was fully on Salesforce and rely on that type of routing, I would recommend Vonage to them. They would also need a good support system to be able to build/maintain and manage it as well. If they do not need this or have the bandwidth, I would not recommend this product at all. They also struggled with our billing and could not tell us what they were charging for
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Pros
Altitude Software
  • Predictive outbound
  • Offers a reliable CRM-lite option
  • GDPR platform module
  • Customizable reports
  • Powerful IVR flows with many options
  • Web-based management and agent applications available
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Vonage
  • The design of ContactWorld is wonderful, very easy to use and not too busy on the eyes.
  • ContactWorld also makes it easier to find specific clients for specific industries, the groupings of everything are nice and neat and easy to use.
  • ContactWorld has made it much easier for my company to stay on the same page regarding customer information and interest.
Read full review
Cons
Altitude Software
  • User interface
  • Offers no direct access to its database
  • Support responsiveness could be better
Read full review
Vonage
  • Third party implementation consult
  • British date format and time zone in U.S. market
  • No one answers their 800 number on their website
  • Report is not easy to read
  • Calls that were not answered wouldn’t make it to Salesforce report
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Support Rating
Altitude Software
No answers on this topic
Vonage
I have personally not used their support, but I hear from our admin that it is good.
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Alternatives Considered
Altitude Software
Altitude uCI offers some CRM capabilities that Genesys Cloud does not. It offers the option to store multi-dimensional interaction outcomes and presents them in reports. Altitude uCI agent scripts can be more elaborate than Genesys Could ones, and its reports are fully customizable. While Genesys Cloud is moving toward that direction, it still doesn't offer the level of customizability Altitude Xperience does.
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Vonage
Noble was the outgoing system. If you are in the UK, then you find that there is little support from the US function for any challenges you face. It feels like Noble is aware of Salesforce, however it doesn't really integrate with Salesforce. Natterbox also looked like a good product, however I feel they are a little while off being on the same level as New Voice Media. It's worth throwing them in the mix with any consideration though.
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Return on Investment
Altitude Software
  • Reliable prediction improves productivity
  • Multichannel integration offers an all-in-one solution
  • Offers its own custom-made PBX solution that is more reasonably priced than standalone PBX solutions
  • Can work with existing corporate PBXs (Cisco, Alcatel, Avaya)
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Vonage
  • Saved us time
  • Saved us manual effort
  • Improved efficiency
  • Made our sales jobs easier
  • More time spent toward other goals due to this simple tool
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ScreenShots