ALTO Exchange vs BillQuick

• Clean easy to navigate interface
• Excellent and accurate customer service
• Easy to get activated for both customer and vendor relations

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• I believe that it is user friendly for employees to enter their time daily.
• I feel that BillQuick has a great customer support. They are easy to get in touch with and are quick to resolve any issues that might arise.
• The billing process goes smoothly and is accurate.

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• When submitting an invoice and error is generated the error is not too clear on how to fix the issue
• Ability to scan or upload PDF invoice to customer
• Email confirmation that invoice has been successfully submitted

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• Better flexibility to bill units in Billing Review Screen
• Troubleshoot why some billable items don't make it to invoice
• Troubleshoot why some historical billing disappears
• Better flexibility in formatting reports
• Extra options in Matter Change module that are conducive to fields on the Matter screen

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• Too early to tell just started using it

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• It's increased employee efficiency, as it's easy to use.
• It provides better customer service when a client calls and asks for a detailed summary of their account. We can easily run the statement.
• We converted from another program 4 years ago and have liked it better.

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