What users are saying about

ALTO Exchange

3 Ratings

Billtrust

6 Ratings

ALTO Exchange

3 Ratings
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Score 8 out of 101

Billtrust

6 Ratings
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Score 8.9 out of 101

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Likelihood to Recommend

ALTO Exchange

This is a good portal for accounting and even sales personel to use in their jobs if they are needing to access purchase orders from our customers
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Billtrust

Billtrust is extremely suited to increase your sales to cash application process, offering a multitude of successful automation process. The flexibility and functionality fit MAWSA very well.
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Pros

  • Clean easy to navigate interface
  • Excellent and accurate customer service
  • Easy to get activated for both customer and vendor relations
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  • The payment portal is of the highest security, giving our participating customers piece of mind.
  • By offering electronic methods of billing statement, and other documents, electronically (email, ebill, ebank presentations) we are able to save on printing an postage costs.
  • Always on the cusp of emerging technologies, and willing to share their experience, Billtrust offers webinars, Twitterviews, classes, and conferences to keep you in the know and ahead in your industry.
  • Billtrust has a crack customer service team that always responds promptly, and with through follow up. Even better yet, when you respond to a survey on their customer service, they will donate to charity - that shows a willingness to hear what their customers have to say.
  • If you ever think of an idea, Billtrust is accepting of considering its implementation and how it can be incorporated into their services and systems, making the growth of services organically functional.
Candace Hoover profile photo

Cons

  • When submitting an invoice and error is generated the error is not too clear on how to fix the issue
  • Ability to scan or upload PDF invoice to customer
  • Email confirmation that invoice has been successfully submitted
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  • Some of the best packages offered are pricier than are affordable by a small municipal entity; however, there are affordable options available to help proliferate success.
  • There are multiple packages, with multiple tiers of service. It allows for products to be offered for one package over another. I believe a simplification to one product with purchase in/out tiers would be more streamlined and flexible.
Candace Hoover profile photo

Alternatives Considered

N/A this was setup by my customer for us to use
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No answers on this topic

Return on Investment

  • Too early to tell just started using it
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  • 10 day reduction in our DSO resulting in increased cash flow
  • Savings in printing, ink, folding, stuffing, and postage over in-house production, and additional savings with every customer that changes from paper to electronic delivery methods
  • Increased payment application by batching payment types by day into one file
  • Enhanced knowledge base for staff through webinars, Twitterviews, conferences, classes, and contact with customer support allow our staff to utilize our tools fully
Candace Hoover profile photo

Screenshots

Pricing Details

ALTO Exchange

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Billtrust

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details