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Score 8 out of 101
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Score 7.8 out of 101

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Likelihood to Recommend

ALTO Exchange

This is a good portal for accounting and even sales personel to use in their jobs if they are needing to access purchase orders from our customers
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Hubstaff

It's really great for agencies, remote workers, companies with hourly employees, but very specifically works best if those employees spend their day working on a computer, or where the majority of their tasks are computer based. I wouldn't recommend it for jobs where the worker is not actively on a computer (i.e. construction, etc). Contractors with multiple clients can also plug into their client's Hubstaff instance, which can be extremely helpful if you have a lot of hourly contractors you work with.
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Pros

  • Clean easy to navigate interface
  • Excellent and accurate customer service
  • Easy to get activated for both customer and vendor relations
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  • Time tracking -- it tracks your time, and time across various projects (and even down to a task level), down to the second, so every moment of the workday is accounted for
  • Screen shots and activity - when you're actively tracking time, it measures your activity with your computer. It also takes screenshots every 3 minutes, so we can see if you had 98% activity that you weren't just playing a computer game.
  • Reporting - it's really clear to get reports on activity, on individual users, departments, certain tasks, certain projects, etc.
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Cons

  • When submitting an invoice and error is generated the error is not too clear on how to fix the issue
  • Ability to scan or upload PDF invoice to customer
  • Email confirmation that invoice has been successfully submitted
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  • I wish it had some sort of way to denote "away from desk" work. It drops your activity to zero, it tells you you're idle if you're using the desktop agent and tries to take that time away, it would be helpful for those times where you're maybe in a meeting or on a call or something without a computer.
  • The reporting isn't real time. There's about a 15 minute lag between the reports and the desktop app. The desktop app and phone app don't really talk to each other so if you clock time on the phone app for a wihle and then move to the desktop app, the desktop app really doesn't sync, so you're forced to check time in a report
  • I wish there was a little more role based permission customization. Like, I'd love for someone to be able to manage a client and run that client's time, but not see my screenshot activity when billing to that client.
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Alternatives Considered

N/A this was setup by my customer for us to use
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Wrike has a task based system that you can clock time against, but it just wasn't flexible enough for the type of work we do, particularly the one offs. HubStaff is also really simple to use, so anyone can get started with it without any training or previous knowledge required. It doesn't take up a lot of space and I can manage it from the top of my screen in addition to the app itself. It also has a phone app which is great if some employees occasionally travel
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Return on Investment

  • Too early to tell just started using it
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  • Hubstaff has enabled us to identify the most productive workers which enables us to maximize profitability.
  • Hubstaff has enabled us to quickly identify drops in engagement or output, or just poor performance due to not caring so we can move on instead of trying to fit a square peg into a round hole.
  • HubStaff lets us actively measure retainers vs delivered hours and adjust contracts to what we really need based on our time expenditures.
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Pricing Details

ALTO Exchange

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Hubstaff

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details