Altova SurveyMaker vs. Hotjar

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Altova SurveyMaker
Score 9.9 out of 10
N/A
Altova SurveyMaker aims to make it fast and easy to design professional surveys on many devices: iPhone, iPad, Android phone, Windows computer, or any web browser.N/A
Hotjar
Score 8.1 out of 10
N/A
Hotjar is a conversion rate optimization tool for digital marketers. Features include heatmapping, visual session recording, conversion funnel analytics, form analytics, feedback polls and surveys, and usability testing. The tool is used by digital analysts, UX designers, web developers and product marketers. Hotjar was acquired by Contentsquare September 2021, and is now a Contentsquare brand.
$39
per month 100 daily sessions
Pricing
Altova SurveyMakerHotjar
Editions & Modules
No answers on this topic
Hotjar Observe - Plus
$39
per month 100 daily sessions
Hotjar Ask - Plus
$59
per month 250 monthly responses
Hotjar Ask - Business
$79
per month Starting from 500 monthly responses
Hotjar Observe - Business
$99
per month Starting from 500 daily sessions
Hotjar Scale - Business
$213
per month Starting from 500 daily sessions
Hotjar Ask - Scale
Contact Sales
per month unlimited volume
Offerings
Pricing Offerings
Altova SurveyMakerHotjar
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual pricing.
More Pricing Information
Community Pulse
Altova SurveyMakerHotjar
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Altova SurveyMakerHotjar
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Altova SurveyMaker
9.7
1 Ratings
23% above category average
Hotjar
-
Ratings
Survey templates10.01 Ratings00 Ratings
Themes9.01 Ratings00 Ratings
Custom logo/branding10.01 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Altova SurveyMaker
10.0
1 Ratings
16% above category average
Hotjar
-
Ratings
Changes to live survey10.01 Ratings00 Ratings
Question design help10.01 Ratings00 Ratings
Multiple question types10.01 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Altova SurveyMaker
9.0
1 Ratings
9% above category average
Hotjar
-
Ratings
Survey logic flexibility9.01 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Altova SurveyMaker
9.6
1 Ratings
17% above category average
Hotjar
-
Ratings
Response tracking10.01 Ratings00 Ratings
Data export10.01 Ratings00 Ratings
Standard reports9.01 Ratings00 Ratings
Custom reports10.01 Ratings00 Ratings
Analytics9.01 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Altova SurveyMaker
9.0
1 Ratings
8% above category average
Hotjar
-
Ratings
Access controls9.01 Ratings00 Ratings
Compliance9.01 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Altova SurveyMaker
9.5
1 Ratings
16% above category average
Hotjar
-
Ratings
Vendor-offered crowdsourcing9.01 Ratings00 Ratings
Respondent restrictions10.01 Ratings00 Ratings
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Altova SurveyMakerHotjar
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Qualaroo
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Score 6.6 out of 10
Siteimprove
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Score 8.9 out of 10
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Predictive Index Behavioral Assessment
Predictive Index Behavioral Assessment
Score 9.7 out of 10
Contentsquare
Contentsquare
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Altova SurveyMakerHotjar
Likelihood to Recommend
10.0
(1 ratings)
8.7
(101 ratings)
Likelihood to Renew
-
(0 ratings)
5.1
(2 ratings)
Usability
10.0
(1 ratings)
9.7
(6 ratings)
Support Rating
8.0
(1 ratings)
9.6
(4 ratings)
Ease of integration
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Altova SurveyMakerHotjar
Likelihood to Recommend
Altova
For employee engagement, where you want to learn their complaints or business demands, Altova SurveyMaker will help you. Further, for a comprehensive market research, where clients are many and in different locations, Altova SurveyMaker will act as a suitable data collection tool. The analytical part is also well developed, as there are APIs, working in hand with the tool for reliable reporting.
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Contentsquare
Hotjar is good for a first pass at understanding user sentiment or locating potential usability issues. There are features such as "rage clicked" which shows recordings or instances when a user rage clicked or had an issue with your site. Hotjar has also been helpful to launch intercept surveys on mobile, desktop, and app, which not all competitor software allow. Hotjar recordings are fun to watch. "Watching Hotjar like Netflix" is a favorite pastime at work.
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Pros
Altova
  • Altova SurveyMaker coordinates with APIs, and this integration is fruitful.
  • The program issues real-time feedback, as it's web based.
  • The tool has more than 200 templates, and they are editable.
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Contentsquare
  • Heat mapping is great on Hotjar. It is a good place to start when you are looking at the UX & CRO on your website. You can see the % of people clicking on elements on a page, how far they scroll, and mouse movements.
  • Hotjar is great for session recordings. These record the mouse movements, clicks, pages and scrolls of a user in video format. You can watch these to investigate what works well on a site and identify potential roadblocks and bugs.
  • Hotjar is great as it ensures that users details are anonymous; for instance, if you are watching a session recording, you cannot see what a user types in a form field, as Hotjar blanks this out.
  • Hotjar has a poll function, so you can have polls on your website.
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Cons
Altova
  • The pricing plan is not favorable to the business starters; expensive.
  • The lack of a super speedy backup plan discourages us from using Altova SurveyMaker.
  • The response team, like customer help, is not speedy enough.
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Contentsquare
  • Hotjar is primarily used for web-based experiences. Not that easy to use on mobile apps.
  • I'd love to see Hotjar integrated with Google Analytics for an even deeper view.
  • Hotjar is primarily used by smaller organizations...pricing can get steep quickly for larger organizations.
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Likelihood to Renew
Altova
No answers on this topic
Contentsquare
Even though the heat maps and user recordings were useful, our website was significantly slowed down after we installed Hotjar, so much so, that it took over a minute for our blog to load. The data that we gathered was not worth the length that it took our website to load.
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Usability
Altova
Altova SurveyMaker is an active application, giving reliable survey results, and the coordination the program has with different apps makes it stable and reliable. The templates with the application make usage possible, as they have a guide and classes are also online. Altova SurveyMaker has advanced analytical options for statistical inferences and reporting.
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Contentsquare
So easy and simple to use! Straightforward anyone in the team is able to easily go in and set up anything in Hotjar. The UI is really simple. Whenever you give feedback to Hotjar they continously take on board the feedback and improve the tool.
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Support Rating
Altova
Altova SurveyMaker support is not the best, but sometimes the customer help is ready to help. I would suggest that the developer establish better means of communication between the software users and the customer help or the technical department, so that when a challenge comes, an immediate solution is found.
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Contentsquare
Hotjar is a SaaS-based company, and as such has a good support service. Users can quickly submit support tickets through Hotjar's online portal. Enterprise customers get access to additional support members and have SLAs to support their larger, more complex needs. Overall, Hotjar is extremely reliable and I've never had to reach out to customer support.
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Alternatives Considered
Altova
Altova SurveyMaker has an incredible way of designing questionnaires, giving us the chance of collecting the exact information we want. Altova SurveyMaker has almost 200 templates, and, luckily enough, there are editable, allowing us to learn as we do business. The convenience of Altova SurveyMaker is amazing, as it supports even live surveys.
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Contentsquare
HotJar was selected for a few reasons:
  • Video Capture - HotJars video capture of user sessions is nothing short of amazing. It is so useful (not to mention cool) to see, in real time, how users interact with our software. It makes our jobs so much easier and more enjoyable to get this type of d
  • User Surveys - The ease and flexibility of surveys we can make available on our website are an awesome tool to get additional data.
  • Simple implementation - Adding a very small amount of code to our website gives us the ability to use all of HotJars features without having to touch our code again.
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Return on Investment
Altova
  • Altova SurveyMaker acts as a major determinant of the decisions we make.
  • Altova SurveyMaker effectively communicates with our customers, creating a lead or a relationship.
  • Altova SurveyMaker, coordinating with different apps, ensures results we get from surveys are accurate.
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Contentsquare
  • We have fixed many issues, for example, checkout usability problems with the video recording feature. You can catch bugs and get an overall idea of how a particular page is working.
  • Polls have helped us pair intent with the video sessions, so we can understand better why certain users answered different things. You get greedy and try to ask everything but that won't work. Keep it simple and it will give you small but important insights.
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ScreenShots