Altova SurveyMaker vs. Delighted by Qualtrics

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Altova SurveyMaker
Score 10.0 out of 10
N/A
Altova SurveyMaker aims to make it fast and easy to design professional surveys on many devices: iPhone, iPad, Android phone, Windows computer, or any web browser.N/A
Delighted by Qualtrics
Score 8.6 out of 10
Small Businesses (1-50 employees)
Delighted is a tool for gathering real time, actionable feedback from customers via email, web or SMS. Delighted uses the Net Promoter System to measure the customer journey, and takes care of aspects of the customer feedback process from collection and analysis, through notification and distribution. Delighted aims to be the single source to manage surveys for customers, partners, vendors and employees. This is to enable organizations of all sizes to create a customer-centric organization, …
$25
Pricing
Altova SurveyMakerDelighted by Qualtrics
Editions & Modules
No answers on this topic
Survey 100 people/month
$25
Survey 750 people/month
$49
Survey 2500 people/month
$99
Survey 5000 people/month
$149
Survey 10,000 people/month
$249
Offerings
Pricing Offerings
Altova SurveyMakerDelighted by Qualtrics
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.
More Pricing Information
Features
Altova SurveyMakerDelighted by Qualtrics
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Altova SurveyMaker
9.7
1 Ratings
22% above category average
Delighted by Qualtrics
-
Ratings
Survey templates10.01 Ratings00 Ratings
Themes9.01 Ratings00 Ratings
Custom logo/branding10.01 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Altova SurveyMaker
10.0
1 Ratings
16% above category average
Delighted by Qualtrics
-
Ratings
Changes to live survey10.01 Ratings00 Ratings
Question design help10.01 Ratings00 Ratings
Multiple question types10.01 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Altova SurveyMaker
9.0
1 Ratings
9% above category average
Delighted by Qualtrics
-
Ratings
Survey logic flexibility9.01 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Altova SurveyMaker
9.6
1 Ratings
16% above category average
Delighted by Qualtrics
-
Ratings
Response tracking10.01 Ratings00 Ratings
Data export10.01 Ratings00 Ratings
Standard reports9.01 Ratings00 Ratings
Custom reports10.01 Ratings00 Ratings
Analytics9.01 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Altova SurveyMaker
9.0
1 Ratings
7% above category average
Delighted by Qualtrics
-
Ratings
Access controls9.01 Ratings00 Ratings
Compliance9.01 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Altova SurveyMaker
9.5
1 Ratings
16% above category average
Delighted by Qualtrics
-
Ratings
Vendor-offered crowdsourcing9.01 Ratings00 Ratings
Respondent restrictions10.01 Ratings00 Ratings
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User Ratings
Altova SurveyMakerDelighted by Qualtrics
Likelihood to Recommend
10.0
(1 ratings)
9.0
(5 ratings)
Usability
10.0
(1 ratings)
9.0
(1 ratings)
Support Rating
8.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
Altova SurveyMakerDelighted by Qualtrics
Likelihood to Recommend
Altova
For employee engagement, where you want to learn their complaints or business demands, Altova SurveyMaker will help you. Further, for a comprehensive market research, where clients are many and in different locations, Altova SurveyMaker will act as a suitable data collection tool. The analytical part is also well developed, as there are APIs, working in hand with the tool for reliable reporting.
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Qualtrics
Delighted is best suited for organizations starting off with their Customer Experience journey. Off the bat, you want to start with a platform that's affordable and easy to set up. Once you've gotten the hang of running a Customer Experience program, you can move up to a more advanced platform like Qualtrics. Luckily, Qualtrics acquired Delighted a couple of years back so transitioning should be frictionless.
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Pros
Altova
  • Altova SurveyMaker coordinates with APIs, and this integration is fruitful.
  • The program issues real-time feedback, as it's web based.
  • The tool has more than 200 templates, and they are editable.
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Qualtrics
  • Simple and easy to use
  • Data exporting is always nice
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Cons
Altova
  • The pricing plan is not favorable to the business starters; expensive.
  • The lack of a super speedy backup plan discourages us from using Altova SurveyMaker.
  • The response team, like customer help, is not speedy enough.
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Qualtrics
  • Having the ability to add in additional questions (more of a survey) would be helpful.
  • I wish there was a way to ask questions that would categorize the areas in which we need to improve. ie. "this is related to_____" and then have a drop down with different departments.
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Usability
Altova
Altova SurveyMaker is an active application, giving reliable survey results, and the coordination the program has with different apps makes it stable and reliable. The templates with the application make usage possible, as they have a guide and classes are also online. Altova SurveyMaker has advanced analytical options for statistical inferences and reporting.
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Qualtrics
We run surveys every single day and have the responses fed directly into our Slack instance. Everyone in the organization (not just CX) can view and resolve any issues customers bring up without needing for them to reach out to our Customer Support team. Truly, Delighted has made the organization more customer centric by delivering the feedback right where everyone is (no PowerPoint presentations required).
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Support Rating
Altova
Altova SurveyMaker support is not the best, but sometimes the customer help is ready to help. I would suggest that the developer establish better means of communication between the software users and the customer help or the technical department, so that when a challenge comes, an immediate solution is found.
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Qualtrics
I have nothing but good things to say about Delighted's Concierge team. They have been quick to respond and have been able to make a lot of our customization requests a reality. They're also very open to product requests and suggestions and have been quick in churning out new features ever so often.
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Alternatives Considered
Altova
Altova SurveyMaker has an incredible way of designing questionnaires, giving us the chance of collecting the exact information we want. Altova SurveyMaker has almost 200 templates, and, luckily enough, there are editable, allowing us to learn as we do business. The convenience of Altova SurveyMaker is amazing, as it supports even live surveys.
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Qualtrics
I chose Delighted because it offered an affordable price point to get started, yet with plenty of room to grow. We started with 2,500 contacts per month, which is more generous than competitors offer at a similar price. I also saw that Delighted could integrate with Salesforce and Intercom (plus API capabilities), so I knew we wouldn't outgrow Delighted quickly. Since Delighted has been acquired by Qualtrics, I expect that its capabilities will only increase.
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Return on Investment
Altova
  • Altova SurveyMaker acts as a major determinant of the decisions we make.
  • Altova SurveyMaker effectively communicates with our customers, creating a lead or a relationship.
  • Altova SurveyMaker, coordinating with different apps, ensures results we get from surveys are accurate.
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Qualtrics
  • Our organization is focused on providing outstanding customer service, and we use Delighted to survey our customers and find out how they feel we are doing. We have been able to identify problems and hiccups in our service from customer responses with Delighted, and have been able to correct and improve on those.
  • As I mentioned earlier, Delighted is on the expensive side, and we have explored cheaper options. But the ease of use for our customers, and the easy to digest reporting has kept us with Delighted.
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ScreenShots

Delighted by Qualtrics Screenshots

Screenshot of See customer feedback at a glance; responsive for mobileScreenshot of Customer trends and saved feedback from different customer segmentsScreenshot of Gather feedback online or via SMSScreenshot of Gather feedback with just one click in via email