Altova SurveyMaker vs. Usabilla (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Altova SurveyMaker
Score 9.9 out of 10
N/A
Altova SurveyMaker aims to make it fast and easy to design professional surveys on many devices: iPhone, iPad, Android phone, Windows computer, or any web browser.N/A
Usabilla (discontinued)
Score 4.4 out of 10
N/A
Usabilla was a web and app survey tool, developed by the Amsterdam company of the same name, and acquired by SurveyMonkey in March of 2019. The product is no longer available.
$49
per month
Pricing
Altova SurveyMakerUsabilla (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Altova SurveyMakerUsabilla (discontinued)
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Altova SurveyMakerUsabilla (discontinued)
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Altova SurveyMakerUsabilla (discontinued)
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Altova SurveyMaker
9.7
1 Ratings
23% above category average
Usabilla (discontinued)
8.0
4 Ratings
4% above category average
Survey templates10.01 Ratings10.03 Ratings
Themes9.01 Ratings6.04 Ratings
Custom logo/branding10.01 Ratings7.94 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Altova SurveyMaker
10.0
1 Ratings
16% above category average
Usabilla (discontinued)
8.6
4 Ratings
1% above category average
Changes to live survey10.01 Ratings7.94 Ratings
Question design help10.01 Ratings10.03 Ratings
Multiple question types10.01 Ratings7.94 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Altova SurveyMaker
9.0
1 Ratings
9% above category average
Usabilla (discontinued)
6.9
4 Ratings
18% below category average
Survey logic flexibility9.01 Ratings6.94 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Altova SurveyMaker
9.6
1 Ratings
17% above category average
Usabilla (discontinued)
5.8
4 Ratings
33% below category average
Response tracking10.01 Ratings7.03 Ratings
Data export10.01 Ratings5.54 Ratings
Standard reports9.01 Ratings5.54 Ratings
Custom reports10.01 Ratings5.52 Ratings
Analytics9.01 Ratings5.54 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Altova SurveyMaker
9.0
1 Ratings
8% above category average
Usabilla (discontinued)
7.4
4 Ratings
12% below category average
Access controls9.01 Ratings7.44 Ratings
Compliance9.01 Ratings7.44 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Altova SurveyMaker
9.5
1 Ratings
16% above category average
Usabilla (discontinued)
8.4
2 Ratings
4% above category average
Vendor-offered crowdsourcing9.01 Ratings10.01 Ratings
Respondent restrictions10.01 Ratings6.92 Ratings
Best Alternatives
Altova SurveyMakerUsabilla (discontinued)
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Score 9.7 out of 10
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Score 9.7 out of 10
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Qualaroo
Qualaroo
Score 6.5 out of 10
Qualaroo
Qualaroo
Score 6.5 out of 10
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Predictive Index Behavioral Assessment
Predictive Index Behavioral Assessment
Score 9.7 out of 10
DocuWare
DocuWare
Score 9.2 out of 10
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User Ratings
Altova SurveyMakerUsabilla (discontinued)
Likelihood to Recommend
10.0
(1 ratings)
3.2
(5 ratings)
Usability
10.0
(1 ratings)
3.2
(3 ratings)
Support Rating
8.0
(1 ratings)
2.7
(4 ratings)
User Testimonials
Altova SurveyMakerUsabilla (discontinued)
Likelihood to Recommend
Altova
For employee engagement, where you want to learn their complaints or business demands, Altova SurveyMaker will help you. Further, for a comprehensive market research, where clients are many and in different locations, Altova SurveyMaker will act as a suitable data collection tool. The analytical part is also well developed, as there are APIs, working in hand with the tool for reliable reporting.
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Discontinued Products
If we could select 0/10 we would... We would not recommend anyone using this product as it excludes a very important user group, disabled users. If you use this product you will be failing ADA and WCAG 2.1 (EU Directive for public sector websites and mobile apps). In my opinion, you will be vulnerable to lawsuits.
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Pros
Altova
  • Altova SurveyMaker coordinates with APIs, and this integration is fruitful.
  • The program issues real-time feedback, as it's web based.
  • The tool has more than 200 templates, and they are editable.
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Discontinued Products
  • Continuous feedback such as CSAT or NPS score.
  • Monitors feedback trends on recurring surveys through analytics dashboard.
  • In context, in the moment data rather than during a follow up survey.
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Cons
Altova
  • The pricing plan is not favorable to the business starters; expensive.
  • The lack of a super speedy backup plan discourages us from using Altova SurveyMaker.
  • The response team, like customer help, is not speedy enough.
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Discontinued Products
  • Styling and positioning of the 'Feedback' button could be improved with more options provided. Right now it seems very basic.
  • Triggered surveys and popups would also benefit for more styling and control over how the survey is presented to users. Sometimes it can be hard to match your brand to the out-of-box options available. I've seen more flexible versions of this in other providers.
  • Notifications of negative feedback (delivered via email) could be improved. We like to try and take immediate action and the notifications haven't always made this possible. I'd also like to see more notification options added to triggered campaigns and surveys.
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Usability
Altova
Altova SurveyMaker is an active application, giving reliable survey results, and the coordination the program has with different apps makes it stable and reliable. The templates with the application make usage possible, as they have a guide and classes are also online. Altova SurveyMaker has advanced analytical options for statistical inferences and reporting.
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Discontinued Products
The interface to configure the questionary is quite easy to use. It helps to give autonomy to marketing teams. Once the initial setup is made (integrating a basic javascript code on your website), you can easily deploy any questionary on any page of your website. Usabilla is a very flexible tool overall.
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Support Rating
Altova
Altova SurveyMaker support is not the best, but sometimes the customer help is ready to help. I would suggest that the developer establish better means of communication between the software users and the customer help or the technical department, so that when a challenge comes, an immediate solution is found.
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Discontinued Products
If we could select 0/10 we would... If Usabilla were to fix their accessibility issues we would consider keeping our subscription to them, but as it stands this does not seem possible as Usabilla does not seem interested in making the platform accessible.
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Alternatives Considered
Altova
Altova SurveyMaker has an incredible way of designing questionnaires, giving us the chance of collecting the exact information we want. Altova SurveyMaker has almost 200 templates, and, luckily enough, there are editable, allowing us to learn as we do business. The convenience of Altova SurveyMaker is amazing, as it supports even live surveys.
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Discontinued Products
I have Hotjar, Sprig, and Usabilla in my workplace. Usabilla unfortunately has the most limited feature set of the 3 options. The difficulty of administering a Usabilla survey on mobile is a big blocker for my projects. Sprig and Hotjar both allow mobile and allow video recordings (either of a user's screen or a user's webcam for impromptu interviews).
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Return on Investment
Altova
  • Altova SurveyMaker acts as a major determinant of the decisions we make.
  • Altova SurveyMaker effectively communicates with our customers, creating a lead or a relationship.
  • Altova SurveyMaker, coordinating with different apps, ensures results we get from surveys are accurate.
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Discontinued Products
  • Positive - gave us more insight into our user's journey post purchase.
  • Positive - let us know what problems our users were having with our account portal through moment of truth surveys.
  • Positive - gave us numbers to show to leadership that quantified the digital customer experience.
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ScreenShots