What users are saying about

Altru

11 Ratings

eTapestry

47 Ratings

Altru

11 Ratings
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Score 5.8 out of 101

eTapestry

47 Ratings
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Score 6.3 out of 101

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Likelihood to Recommend

Altru

Altru shines in capturing constituent data. If you are looking for a product to collect user info and their use patterns then this database works. The challenge is getting the data out in a format usable for decision making and application. Reporting can be a bear. The preloaded key performance indicators and reports are useful but may not fit your need. Every institution is different, and every department has different needs. This product tries to bridge the gaps to create communication between areas, but at a cost. This will not serve any of the departments at 100% of what is wanted out of a database. Altru is a whole institution choice for the benefit of cross-department collaboration.
George Buss, Jr. profile photo

eTapestry

eTapestry is well suited when maintaining contact and gift information for donors, volunteers, prospective donors, etc
Amber Berkey profile photo

Pros

  • Point of Sales system, which is very user-friendly, and easy to navigate.
  • Member Database, which is easy to search through to locate information on patrons.
  • Event Calendar and Listings, which is organized and color coded.
Jillian Bock profile photo
  • Capture donor information
  • Track donations
  • Track if an individual is a donor and/or volunteer.
No photo available

Cons

  • We would love to see the merchandise piece of Altru improve. Currently we use another POS system for our merchandise, because Altru does not support selling merchandise online. I would love to be able to use the same system across the board for all of our sales - tickets and merchandise.
  • I wish the reporting was more encompassing. You can use query to build your own reports, but it can be time consuming to get exactly what you want. And there seem to be a lot of reports that give you similar information, just in different ways - which can be a little confusing at first.
  • I really wish you could delete old events & price types. Even if they are attached to old orders, if there was a away to keep that history but get rid of the event &/or price type, it would clear a lot of junk out of our system.
Elizabeth Dempsey profile photo
  • It is not easy to manage pledge giving. If a donor gives on a recurring schedule through automatic credit card transitions, it is impossible to categorize the gift as a payment. I have to go into the transaction, reverse it, and then recreate the gift as a payment to count against the pledge.
  • The dashboard reports are not diverse enough. They often misrepresent data, especially by counting pledges made as "gifts received".
  • It is difficult to create your own reports if the standard reports do not represent the data you need.
Karly Wood profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
eTapestry3.8
Based on 15 answers
I am not currently the decision maker at my organization and we are using Salesforce
No photo available

Usability

No score
No answers yet
No answers on this topic
eTapestry8.9
Based on 4 answers
Was not a great fit for the organization.
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
eTapestry7.8
Based on 2 answers
eTapestry is not software supported so it can be accessed anywhere. Just be sure to have the access key because you cannot login on a different computer for security reasons without an administrator approving it.
No photo available

Performance

No score
No answers yet
No answers on this topic
eTapestry6.0
Based on 1 answer
The product does what it is supposed to, although there are downsides. There are positive and negatives for every product. This is less expensive alternative for a small organization tracking minimum information.
No photo available

Support

No score
No answers yet
No answers on this topic
eTapestry9.9
Based on 5 answers
I've had nothing but great experience when reaching out for support on this program. The team has always been supportive and polite when answering questions. They have a lot of knowledge to share and provide good insight into the product. It helps to have their perspective on certain issues
Wendy Targus profile photo

In-Person Training

No score
No answers yet
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eTapestry8.0
Based on 1 answer
In person training is always helpful for a new product however I think that the online tutorials would do just fine.
No photo available

Online Training

No score
No answers yet
No answers on this topic
eTapestry8.0
Based on 1 answer
The online tutorials were easy to follow and explained in detail steps. I was able to put together an organization SOP for best practices in case I was not in the office or no longer there.
No photo available

Implementation

No score
No answers yet
No answers on this topic
eTapestry8.0
Based on 1 answer
The organization as fairly happy with the implementation in that the data was all in the right places. However as they continued to grow, they outgrew eTapestry's functions.
No photo available

Alternatives Considered

Having used multiple databases to collect data from visitors across all of our points of contact, we found we had information, but no comparison between areas. It was possible to have a volunteer who made a donation, bought a membership, made purchases in the shop, and attended a workshop, but only visited the galleries 1x a year. The result was to have power users without knowing it. While each of the products we had used were fine in their own right, they lacked the ability to tell us what we most needed to know - how often we were used across all of our points of service. Altru gave us that.
George Buss, Jr. profile photo
At the organization I implemented eTapestry, I only had Microsoft Access to compare it to and there is no competition between the two. eTapestry is clearly the winner in ease of use, ability to run reports, and ability to easily train others in. Since then, I have also used SalesForce in my current role. I find Salesforce works really well when you want to manage large donors on a one-on-one basis. But in a situation where you're managing large groups of donors through mailings and other contacts, eTapestry would still be my preferred choice
No photo available

Scalability

No score
No answers yet
No answers on this topic
eTapestry1.0
Based on 1 answer
The product overall is not too bad but I would not suggest for a large nonprofit organization.
No photo available

Return on Investment

  • It has increased our online ticket sales for programs exponentially. Before Altru our online ticket selling platform for programs was clunky & confusing for customers. Now it is easy to navigate & very customer friendly.
Elizabeth Dempsey profile photo
  • It's not suited for environments where there is a high level of donor cultivation.
Arkady Litvak profile photo

Pricing Details

Altru

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
Altru’s pricing information is catalogued below, as supplied by the software provider or retrieved from publicly accessible pricing materials. Altru is priced as an annual subscription. This includes hosting, unlimited users, access to unparalleled product support – everything you expect from a complete cloud solution.

eTapestry

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details