What users are saying about
14 Ratings
49 Ratings
14 Ratings
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Score 6.8 out of 101
49 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.7 out of 101

Likelihood to Recommend

Altru

Altru shines in capturing constituent data. If you are looking for a product to collect user info and their use patterns then this database works. The challenge is getting the data out in a format usable for decision making and application. Reporting can be a bear. The preloaded key performance indicators and reports are useful but may not fit your need. Every institution is different, and every department has different needs. This product tries to bridge the gaps to create communication between areas, but at a cost. This will not serve any of the departments at 100% of what is wanted out of a database. Altru is a whole institution choice for the benefit of cross-department collaboration.
George Buss, Jr. profile photo

eTapestry

eTapestry is a great tool for departments that handle donations of any kind. It is well suited for organizations large and small. It would also be a good tool for organizations that deal with a lot of customers. It has the ability to save all kinds of information including details that might help a customer feel important to an organization.
Wendy Targus profile photo

Pros

Altru

  • Cloud based database provides access from anywhere we have internet access across our 40 acre campus.
  • Constituent tracking provides powerful data tools to understand all points of contact with visitors.
  • Basic and in-depth training programs offered, providing staff with the knowledge they need for successful use of the product.
George Buss, Jr. profile photo

eTapestry

  • The payment function is eTapestry is extremely user friendly. Worked very well at auctions and other events held by the organization.
  • eTapestry retains a lot of information about your donors so that you can engage in meaningful relationships with them.
  • eTapestry keeps your records organized well. It is easy to navigate the program.
Wendy Targus profile photo

Cons

Altru

  • Custom querying features can be cumbersome to build and don't always give you the results you expect.
  • Online payments cannot always be re-designated, which can be difficult with high level donors and board members make pledge payments through an online form and then they cannot be re-designated to their pledge.
  • Multiple donor or membership programs can be difficult to manage.
No photo available

eTapestry

  • Grants management is theoretically available, but in my opinion, more trouble than it is worth. Most clients seem to decide it makes more sense to just use a spreadsheet, and I can't really argue.
  • It is definitely built to track families that donate rather than foundations, corporations, or other "organizations." It can be done, but all the organizations I've worked with wind up with poor-quality data about organizations because it isn't too easy to track this correctly in eTap. If you're just tracking individual donors, this won't be a problem for you.
  • I don't actually have a problem with the UI, but all the clients I've talked to hate it. They feel that it is cluttered and old looking, and they feel like they do a lot of clicking to get to what they want. When I give them something they're happier with, I don't know that I'm saving them that many clicks, but they say they like other things a lot more.
  • The reporting is acceptable, but a little clunky. A report preview in the window where you're building a report would save a lot of time. I've worked with people who are capable of creating reports in eTap, but find it so difficult that they wind up using spreadsheets instead.
  • Because it is built as an old-school software product, it doesn't have an API. You can't connect to anything else, and you can't build new functionality for your organization. (In this respect, I'm biased towards competitor Salesforce.com, which has an open API an an appexchange of 1000+ apps.)
  • Pricing is pretty inconsistent, at least to my knowledge. I've seen similar organizations reporting wildly different prices to me. I just hope that they're giving me inaccurate information.
  • Tracking constituent's participation in different things is limited. You can create new checkboxes to indicate that someone came to your gala or volunteered, but those checkboxes seem to get out of control pretty quickly.
Anna Hazel Crotty profile photo

Likelihood to Renew

Altru

No score
No answers yet
No answers on this topic

eTapestry

eTapestry 8.0
Based on 16 answers
eTapestry does not meet the needs of the organization as a whole, in addition to the 5 year strategic plan. The organization continues to grow and needs additional resources to track data.
No photo available

Usability

Altru

No score
No answers yet
No answers on this topic

eTapestry

eTapestry 8.9
Based on 4 answers
Was not a great fit for the organization.
No photo available

Reliability and Availability

Altru

No score
No answers yet
No answers on this topic

eTapestry

eTapestry 7.8
Based on 2 answers
eTapestry is not software supported so it can be accessed anywhere. Just be sure to have the access key because you cannot login on a different computer for security reasons without an administrator approving it.
No photo available

Performance

Altru

No score
No answers yet
No answers on this topic

eTapestry

eTapestry 6.0
Based on 1 answer
The product does what it is supposed to, although there are downsides. There are positive and negatives for every product. This is less expensive alternative for a small organization tracking minimum information.
No photo available

Support

Altru

No score
No answers yet
No answers on this topic

eTapestry

eTapestry 9.9
Based on 5 answers
The eTapestry support team is quick to respond, willing to help, willing to followup and overall very helpful. They have always walked me step by step through questions I have or processes I need to learn more about. The chat support option is very convenient and I always end with a positive experience.The customer/client support is something eTapestry should pride itself on.
No photo available

In-Person Training

Altru

No score
No answers yet
No answers on this topic

eTapestry

eTapestry 8.0
Based on 1 answer
In person training is always helpful for a new product however I think that the online tutorials would do just fine.
No photo available

Online Training

Altru

No score
No answers yet
No answers on this topic

eTapestry

eTapestry 8.0
Based on 1 answer
The online tutorials were easy to follow and explained in detail steps. I was able to put together an organization SOP for best practices in case I was not in the office or no longer there.
No photo available

Implementation

Altru

No score
No answers yet
No answers on this topic

eTapestry

eTapestry 8.0
Based on 1 answer
The organization as fairly happy with the implementation in that the data was all in the right places. However as they continued to grow, they outgrew eTapestry's functions.
No photo available

Alternatives Considered

Altru

Altru is the only complete, all-in-one solution that meets the RISD Museum's business needs.
Shannon Knight profile photo

eTapestry

I have used Raiser's Edge, CiviCRM, Access, and Salesforce, along with some homemade products not worth mentioning. Five years ago, eTapestry was a good and affordable alternative to these options. I no longer think that applies. I would probably still prefer it to CiviCRM. If you are willing to invest in customization, CiviCRM and Salesforce could be good alternatives. Raiser's Edge used to be one of the best products on the market--it was particularly valuable if you were running direct marketing campaigns and needed to do testing. The reporting was excellent. As we've shifted to more cloud-based solutions, I'm curious to see how it has adapted. I haven't worked with it in a long time
Brooke Hunter profile photo

Scalability

Altru

No score
No answers yet
No answers on this topic

eTapestry

eTapestry 1.0
Based on 1 answer
The product overall is not too bad but I would not suggest for a large nonprofit organization.
No photo available

Return on Investment

Altru

  • We've had some minor issues with donors in multiple membership programs receiving the incorrect communications which querying should have eliminated, but on the whole, it's no more or less than with any system.
No photo available

eTapestry

  • Unfortunately it has led to staff frustration and decreased efficiency. Staff are very negative about this product, and it became a point of contention. Staff would secretly use other tools because they were so dissatisfied.
  • Early on, it was very helpful in communicating with our growing email list.
Brooke Hunter profile photo

Pricing Details

Altru

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
Altru’s pricing information is catalogued below, as supplied by the software provider or retrieved from publicly accessible pricing materials. Altru is priced as an annual subscription. This includes hosting, unlimited users, access to unparalleled product support – everything you expect from a complete cloud solution.

eTapestry

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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