What users are saying about
13 Ratings
48 Ratings
13 Ratings
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Score 5.7 out of 101
48 Ratings
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Score 6.5 out of 101

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Likelihood to Recommend

Altru

Destinations with both membership/donations and admissions will benefit from Altru's capability to track revenue from all angles. As a pretty robust system, you'll find many ways to utilize Altru including through mailings and mailing lists, major donor moves management, merchandise, and online forms.
Jennifer Dunmire profile photo

eTapestry

eTapestry is well suited to very large orgs which have money to spend and don't mind wasting some money on people who don't open emails, etc. It is less appropriate for smaller scale organizations, I think, since they usually have less money and won't necessarily be using the fundraising functionality very much
No photo available

Pros

  • Cloud based database provides access from anywhere we have internet access across our 40 acre campus.
  • Constituent tracking provides powerful data tools to understand all points of contact with visitors.
  • Basic and in-depth training programs offered, providing staff with the knowledge they need for successful use of the product.
George Buss, Jr. profile photo
  • The ability to have multiple users who can navigate the site and once and use it for different things.
  • The availability of online tutorials is helpful.
  • Easy to use templates, once they are designed.
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Cons

  • We would love to see the merchandise piece of Altru improve. Currently we use another POS system for our merchandise, because Altru does not support selling merchandise online. I would love to be able to use the same system across the board for all of our sales - tickets and merchandise.
  • I wish the reporting was more encompassing. You can use query to build your own reports, but it can be time consuming to get exactly what you want. And there seem to be a lot of reports that give you similar information, just in different ways - which can be a little confusing at first.
  • I really wish you could delete old events & price types. Even if they are attached to old orders, if there was a away to keep that history but get rid of the event &/or price type, it would clear a lot of junk out of our system.
Elizabeth Dempsey profile photo
  • Much of it is counter intuitive -- for instance, the whole process of creating UDFs and storing them can be very complicated, and the menus in which they appear are not straightforward either. It doesn't feel like the program understands that it would be most helpful to keep the most used tools available in menus, etc., instead of having to go search for them deep down in lists full of UDFs.
  • The forms that have to be filled to create accounts have a lot of extraneous info that leads to the possibility of a lot of duplicates, bad accounts, etc. Too much info!
  • Not enough of a filter for creating duplicates -- I think the requirements to make an account should be more strict and the filter should be better for duplicates.
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Likelihood to Renew

No score
No answers yet
No answers on this topic
eTapestry8.0
Based on 16 answers
See responses to previous questions
Allison Farer profile photo

Usability

No score
No answers yet
No answers on this topic
eTapestry8.9
Based on 4 answers
Was not a great fit for the organization.
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Reliability and Availability

No score
No answers yet
No answers on this topic
eTapestry7.8
Based on 2 answers
eTapestry is not software supported so it can be accessed anywhere. Just be sure to have the access key because you cannot login on a different computer for security reasons without an administrator approving it.
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Performance

No score
No answers yet
No answers on this topic
eTapestry6.0
Based on 1 answer
The product does what it is supposed to, although there are downsides. There are positive and negatives for every product. This is less expensive alternative for a small organization tracking minimum information.
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Support

No score
No answers yet
No answers on this topic
eTapestry9.9
Based on 5 answers
I've had nothing but great experience when reaching out for support on this program. The team has always been supportive and polite when answering questions. They have a lot of knowledge to share and provide good insight into the product. It helps to have their perspective on certain issues
Wendy Targus profile photo

In-Person Training

No score
No answers yet
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eTapestry8.0
Based on 1 answer
In person training is always helpful for a new product however I think that the online tutorials would do just fine.
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Online Training

No score
No answers yet
No answers on this topic
eTapestry8.0
Based on 1 answer
The online tutorials were easy to follow and explained in detail steps. I was able to put together an organization SOP for best practices in case I was not in the office or no longer there.
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Implementation

No score
No answers yet
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eTapestry8.0
Based on 1 answer
The organization as fairly happy with the implementation in that the data was all in the right places. However as they continued to grow, they outgrew eTapestry's functions.
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Alternatives Considered

Having used multiple databases to collect data from visitors across all of our points of contact, we found we had information, but no comparison between areas. It was possible to have a volunteer who made a donation, bought a membership, made purchases in the shop, and attended a workshop, but only visited the galleries 1x a year. The result was to have power users without knowing it. While each of the products we had used were fine in their own right, they lacked the ability to tell us what we most needed to know - how often we were used across all of our points of service. Altru gave us that.
George Buss, Jr. profile photo
eTapestry is better than PIDI, but not as good as Salesforce or the Luminate products for this particular organization. PIDI is less customizable and the reporting is worse than eTapestry that it is not really supported. Salesforce is open source platform and can be easily customized. Luminate is also all around good with customizing and reporting.
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Scalability

No score
No answers yet
No answers on this topic
eTapestry1.0
Based on 1 answer
The product overall is not too bad but I would not suggest for a large nonprofit organization.
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Return on Investment

  • We've had some minor issues with donors in multiple membership programs receiving the incorrect communications which querying should have eliminated, but on the whole, it's no more or less than with any system.
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  • Ability to track donor information in one place instead of using spreadsheets or ACT
  • Better customer service, in that we were able to see if one was a donor and/or volunteer to thank them for both
  • Negative - user friendliness of the reporting and page layout customizing
No photo available

Pricing Details

Altru

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
Altru’s pricing information is catalogued below, as supplied by the software provider or retrieved from publicly accessible pricing materials. Altru is priced as an annual subscription. This includes hosting, unlimited users, access to unparalleled product support – everything you expect from a complete cloud solution.

eTapestry

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details