Altru vs iWave

• Ticketing and tracking many different types of admission sales including group, facility rental, individual tickets, and class registration.
• Membership management, including membership card mailing, recurring memberships, and renewal reminders.
• Being an all-encompassing database rather than forcing you to use multiple databases.
• Great customer service and client support, including ongoing updates to better the system.
• Has a merchandise inventory management system.

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• Easily compare results across multiple databases, utilizing the "360 search" capability. This is the most common type of search for us, as it provides a snapshot of everything from real estate values, stock sales, political giving, charitable giving, and board roles of each individual.
• Foundation search allows us to research all information about a charitable foundation, including 990s, board lists, staff lists (including contact information), and giving history, all sorted by region and field. Having access to this information on the same platform as our individual giving research makes for a much more efficient workflow, and also enables us to see the connections between individual prospects and the foundations or boars they may serve on.
• Bulk data processing turnaround is very quick, often a short list will be processed within an hour and even long lists of 4k or more are processed within 36 hours. The results are sortable and filterable, allowing us to efficiently handle larger amounts of data that come with big lists
• Customer support is prompt, friendly, and always helpful when needed. We never feel like we have to wait very long for a response, and customer support is always available by phone.

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• Query system not user-friendly for management with limited database background.
• Limited company-to-user support outside of an online community of users. No long term account managers for program.
• No email analysis tools for eblasts.
• Limited merchandise capabiity for shop use, though the program does allow third party programs to work with it.

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• I wish the PDF Profile Report was able to be customized. Sometimes when you PDF the report, the page breaks are not clean.
• When performing a 360Search, sometimes if the property is owned by a Trust, it won't show up in the properties section of 360search. I work around this by searching for the property on the Real Estate tab first to add it to my Profile. The donor will usually have all properties owned sent to one main property.
• I wish it had a automatic tie in to Raiser's Edge but I understand that Blackbaud has their own product ResearchPoint so I don't forsee that happening any time in the near future.

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• It has become very tedious to account for registrants in each session of a class or camp, because you have to "sell" them into each session in order to have an accurate class roster.
• It is very easy to process payment and entry fees to our Museum and programs.
• It is easy to retrieve accurate information and records of patrons.

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• In the three or four years I have been using iWave, I've seen approximately $100,000 in new gifts from new major gift prospects - prospects that I would not have known about, or known about so quickly
• I believe the additions to iWave's databases have increased my efficiency as a part-time researcher and major gift solicitor

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