What users are saying about
14 Ratings
14 Ratings
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Score 6.9 out of 101
5 Ratings
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Score 7 out of 101

Likelihood to Recommend

Altru

The one thing to keep in mind if you switch to Altru is that, like with any enterprise system, you're not just buying a piece of software, you're also buying the underlying business practices. The biggest hiccups the RISD Museum had in switching to Altru weren't related to the software as much as they were related to figuring out how to do our business within the constraints of the system. Fortunately, Altru was a very close match to what we already did.
Shannon Knight profile photo

Netsuite for Nonprofits

For small-medium sized non-profits I think NetSuite for Nonprofits is a great solution! For a larger organization, with multiple locations, the Household and Individual records start taking up a lot of room, so I could see a subsidiary account being necessary for easier system navigation
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Pros

Altru

  • Point of Sales system, which is very user-friendly, and easy to navigate.
  • Member Database, which is easy to search through to locate information on patrons.
  • Event Calendar and Listings, which is organized and color coded.
Jillian Bock profile photo

Netsuite for Nonprofits

  • Our highly-customized approval routing for expense reports creates ease and flexibility for our accounting department.
  • Using the non-profit features, we are now able to track donations at both the household and individual levels. Having the option to run donor reports on a single person or on the whole household has cut down lots of hours that was spent on manual data manipulation.
  • With financial segmentation, we can easily track expenses by location, department, and grants.
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Cons

Altru

  • Not ideal to use for e-blasts. It is difficult to manipulate and code through Altru.
  • Registering and managing multi-day events. Altru does not have the capacity to "sell" registrants into multi-session events. You have to work around the system in order to account for attendees in each session of the event.
  • Customizing web forms for program registration is a little bit difficult to figure out and to execute.
Jillian Bock profile photo

Netsuite for Nonprofits

  • The last department in our organization that we haven't been able to implement into NetSuite is out Volunteer department. The system we currently use for Volunteers to login and track their hours allows them to have a free user license. So far, we have not been able to find a way for NetSuite to do these things for us. We would love for a future portal to be created for our 200+ Volunteers to login and have accessibility to their hours without having to pay for them to all have licenses.
  • For reporting - we would like to be able to join to more than one level above or below the record the search/report is built on. It's been frustrating at times that we cannot pull in data off another custom record into a search or report.
  • We have found the Outlook-NetSuite integration has been less than desirable for us. Although emails do integrate, calendar events do not. Currently, many of our employees have to track appointments with Customers in both their Outlook and NetSuite calendars.
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Alternatives Considered

Altru

Altru is the only complete, all-in-one solution that meets the RISD Museum's business needs.
Shannon Knight profile photo

Netsuite for Nonprofits

We were led to believe NetSuite was the best of both worlds, and would seamlessly combine a great CRM with a good accounting program.We have fewer problems on the accounting side, but the donor (customer) relations management database is very disappointing.
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Return on Investment

Altru

  • Improved membership management, growing our program by 100%.
  • Improved our attendance tracking and ability to see true patronage.
  • Keeps all our data in one place!
Jennifer Dunmire profile photo

Netsuite for Nonprofits

  • We have been able to produce accurate and powerful data that's resulted in new grants being awarded.
  • We are able to see Customer and Donor involvement in one system now, resulting in greater understanding of depth of relationships across the organization.
  • We cut annual and monthly costs by implementing NetSuite and rolling our Donor relations CRM, client relations CRM, Accounting, and Expense reporting into one system.
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Pricing Details

Altru

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
Altru’s pricing information is catalogued below, as supplied by the software provider or retrieved from publicly accessible pricing materials. Altru is priced as an annual subscription. This includes hosting, unlimited users, access to unparalleled product support – everything you expect from a complete cloud solution.

Netsuite for Nonprofits

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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